About a month after I applied (I had actually forgotten applying), I got a call from an HR person to set up an interview, which was scheduled the Tuesday before Christmas. I was interviewed by the manager of the department, who asked a lot of situation questions (tell me about a time when...), and a few questions about my professional knowledge and software experience. He concluded by saying I seemed qualified but he had a lot more candidates to interview so I wouldn't hear anything until after the holidays. He seemed impressed that I had some experience with the scanning system they use and some supervisory experience, since the team lead might be retiring within the next couple of years. I went home, sent a thank-you email, and resigned myself to waiting. The next day, the same recruiter who set up the first interview called to set up a second interview with her. the following week. This one was the same type of behavioral questions, but the atmosphere seemed more relaxed so I suspected this interview was probably just a formality. She called back later that day with an offer. I think the trick to the behavioral questions is to be very detailed about the situation, the action you took, the results, and what you learned from the experience.