Quest Diagnostics Customer Care Representative Interview Questions | Glassdoor

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Quest Diagnostics Customer Care Representative Interview Questions

Interviews at Quest Diagnostics

3 Interview Reviews

Experience

Experience
67%
33%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy

Helpful (1)  

Customer Care Representative Interview

Anonymous Employee in Lenexa, KS
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at Quest Diagnostics (Lenexa, KS) in June 2016.

Interview

You might have one or two people in the room interviewing you. But I only had one person interviewing me. It is a series of questions that you could be asked during the interview. There is a book ok questions that the interviewer can choose from the topic that he/or is on.

Interview Questions

  • When was there a time that you had to deal with a difficult customer?
    What are you strengths/weaknesses?   Answer Question

Other Interview Reviews for Quest Diagnostics

  1.  

    Customer Care Representative Interview

    Anonymous Employee in Parma, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Quest Diagnostics (Parma, OH) in March 2017.

    Interview

    I went in for interview with company and everything seemed to have went well. I was nervous but they made me feel comfortable. After settling in, I found that they were very welcoming and it went smoothly

    Interview Questions


  2. Helpful (10)  

    Customer Care Representative Interview

    Anonymous Interview Candidate in Lenexa, KS
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Quest Diagnostics (Lenexa, KS) in June 2017.

    Interview

    You have to get passed an automated phone interview where a recording asks you questions and you answer and record your answers. Once completed, if interested they will email you stating they will be contacting you to complete the interview process. You are then called in for onsite interview.

    Interview Questions

    • Can you think of a time you had to help someone who was upset about services they recieved?   Answer Question
    • Can you think of a time where you worked with a team and the outcome?   Answer Question
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