Wells Fargo Interview Question: Questions were not unexpected... | Glassdoor

Interview Question

Customer Service Representative Interview Roanoke, VA

Questions were not unexpected. They centered around

  previous work experience listed on my resume. My first interview was 1 hour via phone. I was asked to come in for a 2nd interview. I had 2 interviewers who were department supervisors asking the questions. The interview lasted 1 hr. with all my comments written down. Since it is customer service the usual questions were... Describe the most difficult call ? How was the problem resolved? etc..

Interview Answer

1 Answer


Since banking is dealing with customer's money there are a lot of escalated calls. An employee has to be comfortable with this on a daily basis. Phone customer service can be very stressful. Plus any customer service representative these days must up-sell and cross-sell to meet company incentives. Out of an average day of 100 back to back calls a rep is expected to make at least 27 sales refferals for other bank services. If you cannot you will not last long at Wells Fargo. This puts a lot of pressure on the employee and the supervisors to meet company expectations. I realized during the interview... the job wasn't for me. I'm in my fifties and I got the impression they were also looking to hire a younger staff... Also as with any job that offers benefits there were many applicants interviewing.

Interview Candidate on Aug 12, 2013

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