RCI Interview Questions | Glassdoor

RCI Interview Questions

Updated Oct 12, 2017
35 Interview Reviews

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  1.  

    Vacation Guide Interview

    Anonymous Interview Candidate in Carmel, IN
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at RCI (Carmel, IN).

    Interview

    Online interview. When passed, On-site (90 mins) interview. Basically show up watch a video. Listen to a call and take a quiz afterward. Then go back to the first room and have a couple interviews with two different managers.

    Interview Questions

    • Someone wants to go to Xxx but they can't. What do you do?
      What are your strengths?
      How do you handle an angry caller?   Answer Question

  2.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at RCI.

    Interview

    The whole process took a little over an hour. The first 30 mins I was given a tour of the facility where the guide briefly explained the work atmosphere, perks, etc. This also included a very simple computer aptitude test. Next, I had 2 interviews. Both were very simple and to the point and lasted about 15 mins each.

    Interview Questions

    • Can you tell me about a time in your professional career when you set a goal and achieved it?   Answer Question
  3.  

    Call Center Representative Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at RCI (Carmel, IN) in March 2017.

    Interview

    After you apply you get sent a request to do an online camera interview. This process can easily take an hour and focuses on if you'd had any previous sales experience, and if please describe. Very simple and you can retake your web interviews until it is perfect for you. About 3 days pass and I get a call to schedule an in person interview. On the day of the interview, you walk around in a group of 4 to tour the facility and you get to hear more about the benefits and the company culture. You also get to hear a mock interview call being made and you answer 5 questions after call. Make sure to take notes.

    After the tour, they separate everybody and you get an interview separately with two different people. This process took about half an hour so expect to spend 1-1.5 hours there touring and interviewing.

    Note: During my interview I mentioned terminology and references that the representative made towards the client and I mentioned I had questions about their packages and plans. They seemed to appreciate that.

    I dressed professionally and re

    Interview Questions

    • Roleplay exercise: A customer call wanting a trip somewhere warm but they don't know where. Try to find out where they want to go by asking questions of any activities they want to partake or any other interests.

      Tell me about a time you tried to convince someone to buy a completely different product than what they came in to buy.

      How have you presented new ideas to upper management?

      What is your greatest accomplishment in your professional career?   Answer Question

  4.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Applied online. Recvd email to complete online interview. Received email for inperson interview. Tour of facility then met with 2 mgrs at seperate times for individual interviews. Received email offering a position and to complete background report and to call for specific details. I believe drug screen is next but unsure if it is urine or mouth swab. Position starts in 3 wks.

    Interview Questions


  5. Helpful (1)  

    Vacation Guide Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at RCI.

    Interview

    It was very casual and cool. They ask about your experience in costumer service. If you speak more than one language the interview will be in that other language to prove your competence on it.

    Interview Questions

    • Any question in the foreign language that they want you to know.   Answer Question

  6.  

    CSS Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at RCI (Indianapolis, IN) in March 2016.

    Interview

    After a tour of the facilities, we had 3 managers that interviewed each person separately in separate rooms. Each interview lasted about 15 minutes. They have water bottles in the room, but never offered us any. The interviewers were good and responsive to our comments and questions. They all seem to like the company.

    Interview Questions


  7.  

    Customer Service and Sales Associate Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at RCI (Carmel, IN) in February 2016.

    Interview

    In-Person Interview

    The interview began with a tour of the facility and an explanation of each area. I along with two other interviewees sat in a room with one another for about 10 minutes while our interviewers prepared. We were then taken to separate rooms and talked to an interviewer for about 15 minutes and then one interviewer left and another entered. This happened one more time and then that concluded the interview process.

    Interview Questions

  8.  

    Sales Associate Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at RCI (Indianapolis, IN) in November 2015.

    Interview

    Smooth process. Video interview followed up with an in person interview and tour of the building. The personal interview was bey interesting, as it was close to a panel style interview. Everyone I encountered was very polite. It was a pleasure to interview there.

    Interview Questions

    • What is my biggest weakness in trying to sell to a customer?   Answer Question

  9. Helpful (2)  

    Inbound Guide Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at RCI (Indianapolis, IN) in October 2015.

    Interview

    I applied and got a text about an interview later that evening. Went in the next day, had a tour of the facilities (which is nice!) with a group, after which we were asked if we had any questions, and then each went with a different supervisor for a one-on-one interview. Upon completion, I was told I'd hear within the next two weeks. I was called and offered a position actually about a week later.

    Interview Questions


  10.  

    Customer Service Specialist Interview

    Anonymous Employee in Carmel, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at RCI (Carmel, IN) in September 2015.

    Interview

    The interview was in four parts total. First there was an online video interview session. It had preset questions and recorded your responses af if you were in an actual interview. Then if you had passed that hurdle, you met for second interview. I was interviewed by three different supervisors in three separated departments.

    Interview Questions

    • What do you do when you greet an angry customer   1 Answer

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