Red Hat Technical Support Engineer Interview Questions | Glassdoor

Red Hat Technical Support Engineer Interview Questions

Updated Mar 9, 2017
12 Interview Reviews

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Technical Support Engineer Interview

Anonymous Interview Candidate in Raleigh, NC
Declined Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at Red Hat (Raleigh, NC) in July 2016.

Interview

I was initially contacted briefly via phone describing the job and setting up a time for a phone interview. The next step was a 10 min phone interview talking about my previous experiences. I then moved on to an in person interview at their Raleigh office. The in person interview was pretty standard. I discussed my resume and previous technical support experience in more detail with 2 senior technical support managers who I would be working under. I also discussed my experience developing using Openshift while in school and what was entailed in supporting Openshift at Red Hat in greater detail.

Interview Questions

  • They ask how I what kind of scaling considerations I might need to keep in mind if I was scaling an application using Openshift and some possible mitigation to those issue.   Answer Question

Other Interview Reviews for Red Hat

  1. Helpful (13)  

    Technical Support Engineer Interview

    Anonymous Employee in Raleigh, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at Red Hat (Raleigh, NC) in November 2011.

    Interview

    Very through interview process in a laid-back environment. Some technical questions and some questions design to demonstrate your ability to handle pressure or overcome an obstacle. There were at least four or five different people that were conducting the interview: one by one. The entire interview took five hours.

    Interview Questions

    • Describe a situation where you have to work together as a team to meet a goal?   Answer Question
    • Describe a situation where the project that you were working with was not successful and what did you do get the project to be considered a success.   Answer Question

  2. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Red Hat in March 2016.

    Interview

    Awesome experience, definitely now I know how to prepare for the next one :)
    I was so much nervous so I couldn't solve the problems, there for no offer. However, thank you RedHat. Thank you so much.

    Interview Questions


  3. Helpful (8)  

    Technical Support Engineer Interview

    Anonymous Employee in Pune (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 4+ weeks. I interviewed at Red Hat (Pune (India)).

    Interview

    1st round technical
    2nd round technical
    3rd round managerial
    4th round technical
    5th second level manager for salary negotiations.

    There may be more or lesser number of rounds depending upon the position. Once you get the first call from the HR then the process pretty smooth.

    Interview Questions

    • Filesystem, storage,udev, booting, vmcore analysis and networking related questions in depth.   1 Answer

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  5. Helpful (3)  

    Technical Support Engineer Interview

    Anonymous Employee in Pune (India)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Red Hat (Pune (India)) in January 2016.

    Interview

    1st Round - Technical Aptitude - 15 MCQ questions + 15 communication
    2nd Round - GD (Applicable only for freshers)
    3rd Round - Technical Interview (F2F)
    4th Round - Managerial Interview (F2F) some Tech + some general HR

    Interview Questions

    • Learn Boot process in detail, learn filesystem properly, learn YUM configuration, samba shares, all basic questions. Don't overdo. Stick to basics. Recovery from grub console important very important.   Answer Question

  6. Helpful (5)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Red Hat in November 2015.

    Interview

    There were two people during the interview one was the supervisor and one of them was the technical support engineer . It was an on-line interview with Blue Jeans session. Nice relaxed atmosphere it was more to a conversation than an interview. You can share your experience and things you have done to help or contribute.

    Interview Questions


  7. Helpful (5)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    The process took 3 weeks. I interviewed at Red Hat.

    Interview

    Initial phone briefing. Long and detailed assignment to be sent back. Quite tricky and insightful questions about networking, system architecture, filesystem. Plus a test with various customer/support scenario questions. Generally doable bit not easy at all.
    Further technical phone interview based on the tests above. Finally a skype interview with the hiring manager, mostly about the why you want the job.

    Interview Questions


  8. Helpful (2)  

    Technical Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Red Hat.

    Interview

    - phone interview or personal interview (2-3 people ask questions).
    - First interview is a technical interview. If the applicant passes the technical interview, he is invited for an interview with HR.

    Interview Questions

    • - questions which try to confirm that applicant understands the concepts of networking and Linux system administration.
      - questions that verify that an applicant has troubleshooting skills.  
      Answer Question

  9. Helpful (2)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through other source. I interviewed at Red Hat.

    Interview

    HR interview was great (that might be the first kind-hearted HR I ever met). Technical part however was pretty difficult. They (understandably) expect their support engineers to be more experienced than an average sysadmin. I wasn't that experienced, but I thought I might qualify for a niche. The interviewers were support engineers themselves. They looked like professionals, but sadly they were awful at interviewing. I didn't answer every single question, however they insisted that I think about it even when I explicitly stated that I don't know the answer. That lead to a lot of time wasted, a lot of nervousness on my side and a lot of awkward silence.

    Interview Questions

    • What's 'chmod 444 /bin/chmod', and what would you do about it?   2 Answers

  10. Helpful (24)  

    Technical Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Red Hat.

    Interview

    this is confidential. But do the standard questions from job sites helps in preparing for the interview. this is confidential. But do the standard questions from job sites helps in preparing for the interview.


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