Rent-A-Center Customer Account Representative Interview Questions | Glassdoor

Rent-A-Center Customer Account Representative Interview Questions

Updated Jun 28, 2017
53 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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2

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Customer Account Representative Interview

Anonymous Interview Candidate in Akron, OH
Declined Offer
Neutral Experience
Easy Interview

Application

The process took 1 day. I interviewed at Rent-A-Center (Akron, OH).

Interview

The manager seemed to be annoyed that I showed up ten minutes early. He told me he would be with me in ten minutes. Once he came back we sat at a table in the show room and just had a conversation.

Interview Questions

  • What do you do in your spare time?

    If you have an upset customer on the phone, how would you handle that?   Answer Question

Reasons for Declining

The starting pay was lower than what the recruiter had told me on the phone.

Other Interview Reviews for Rent-A-Center

  1.  

    Customer Account Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rent-A-Center.

    Interview

    First applied online then got a call for in person interview. Next you interview district manager. If that all goes well you drug test and talk to the store manager once more to get your start date

    Interview Questions


  2. Helpful (5)  

    Customer Account Representative Interview

    Anonymous Employee in Davenport, IA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Rent-A-Center (Davenport, IA).

    Interview

    Pretty straight forward met with management and got the job. They asked me questions about past employment and gave me an overview of the job. It is not for the faint of heart.

    Interview Questions

    • Why do you want to work here?   1 Answer
  3. Helpful (1)  

    Customer Account Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Rent-A-Center in October 2015.

    Interview

    Applied online about 4 days ago.Got a call interviewed that same day, interview was basic how would you handle etc....shortly after received offer letter I accepted just waiting on a start date

    Interview Questions


  4.  

    Customer Account Representative Interview

    Anonymous Employee in Lansing, MI
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Rent-A-Center (Lansing, MI).

    Interview

    very personable and friendly, I was welcomed with a very positive response. They paint a very pretty picture when describing your job so be careful when considering a job at Rent-A-Center. If you are young and single then this is the job for you but if you are a family man you might want to reconsider

    Interview Questions


  5.  

    Customer Account Representative Interview

    Anonymous Employee in Bronx, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rent-A-Center (Bronx, NY).

    Interview

    Before the interview process can be begin the applicant first need to pass an assessment test and then at a later time have an interview with the store manager, after the interview if the manager like the interviewee, he/she will have to take a drug test and base on the result will depend the start date.

    Interview Questions

    Negotiation

    there wasn't much they just gave out their base salary.


  6.  

    Customer Account Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rent-A-Center.

    Interview

    First I went on the Interview with Store Manager. They usually ask you the straight forward interview questions. Then If you pass the first interview, they usually call you back a couple days later to set up an interview with the district manager. He mainly talks about the job and what would be required of you. If you pass that part of the interview, you should be starting the job by the beginning of that following week.

    Interview Questions

    • have you ever had an upset customer that you dealt with?

      have you ever had to up sell to a customer?   Answer Question

  7.  

    Customer Account Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Rent-A-Center.

    Interview

    brief, concise, to the point. the DM was at the store and interviewed. He was impressed at my past employers and mentioned something about my degree. He said he was going to call me back the next day to follow up. I called him and he said i should be getting a email. process was fast

    Interview Questions

  8.  

    Customer Account Representative Interview

    Anonymous Employee in Wichita, KS
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Rent-A-Center (Wichita, KS) in January 2015.

    Interview

    Brief interview. They are just making sure you will do your job so the manager doesn't have to. Also don't believe the whole you will get promoted. It won't happen

    Interview Questions


  9.  

    Customer Account Representative Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rent-A-Center (Indianapolis, IN) in January 2015.

    Interview

    Its a joke. Literally walk in with a decent looking outfit and don't stumble your words. They're typically hurting for people always due to a high turn over rate, so feel confident as long as your drug screen is clean.

    Interview Questions


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