Rent-A-Center Customer Service Representative Interview Questions | Glassdoor

Rent-A-Center Customer Service Representative Interview Questions

Updated Apr 29, 2017
10 Interview Reviews

Experience

Experience
77%
11%
11%

Getting an Interview

Getting an Interview
70%
30%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

10 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

Helpful (7)  

Customer Service Representative Interview

Anonymous Employee in Troy, MI
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Rent-A-Center (Troy, MI) in November 2015.

Interview

I applied online and was called for an interview about a month later. The interview was quick and painless.The interview was not at the store I planned to work at but it wasn't that far of a drive. I was told salary, hours, and what to expect next. When I got home and checked my email I had received the consent for the background check, which I completed, and the places I was able to go for the drug test.

Interview Questions

  • If you were in the situation where you had to call a customer who hasn't paid for their items in months, and she told you that she can't pay for the items (which were beds for her children). She also said that if she returned the items her children would have to sleep on the floor. How would you handle this situation.   1 Answer

Other Interview Reviews for Rent-A-Center

  1.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 days. I interviewed at Rent-A-Center (New York, NY) in March 2015.

    Interview

    The hiring and interview process were both very smooth and professional. I wasn't nervous at all because my hiring manager gave me the impression that he really was looking to hire and so I just showed him myself and hoped he would approve later on after. I wasn't afraid to show personality and humbleness. He explained to me that he didn't want to hire a "Robot"

    Interview Questions

    • During my interview I was asked if I would like to pursue school?   1 Answer

    Negotiation

    It went pretty well.


  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 2+ weeks. I interviewed at Rent-A-Center.

    Interview

    There was two phone interviews and then a face to face interview.
    The process was really quickly and I was very excited about the position and the pay rate.
    Once hired the training process was null and void.
    You are trained for three days and then thrown to the wolves. You will need to be a self starter!

    Interview Questions

    • Previous experience in customer service.
      Status in career or field.   Answer Question
  3. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Des Plaines, IL
    Declined Offer
    Positive Experience

    Application

    I applied online. The process took 1 day. I interviewed at Rent-A-Center (Des Plaines, IL) in June 2014.

    Interview

    Applied online and got a call later that day from Rent-A-Center. He didn't ask me questions over the phone, he just gave me a address for the interview. Went to the interview and he only asked me about 3 questions since I was so nervous. He did most of the talking. He was very kool. After the interview, the next day I receive an email saying I got the job! But after thinking about how the schedule is, I turn it down.

    Interview Questions

    Reasons for Declining

    The schedule and hours were a turn off to me. The guy that interview me said there will be sometime when you will have to work retail hours. So if the store opens up at 9am and close to 9pm, then you will have to be there all day and get your hour break. The schedule.... you will have to work Saturday and have every other Sunday off. you days off will be between Tuesday, Wednesday and Thursday.


  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Columbus, OH
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rent-A-Center (Columbus, OH).

    Interview

    Made you feel comfortable and at ease. Very good atmosphere and very in tuned to the customers and employees needs. I would recommend to friend

    Interview Questions

    • Their were no hard questions. Questions self explanatory.   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rent-A-Center in February 2014.

    Interview

    Received a call from the Store Manager.The first interview is usually with the District Manager but mine was opposite. After you make it past the first interview, you'll get a second with the Store Manager. If you make it past the second interview, you'll shadow for 4 hours, then do a week of training.

    Interview Questions

    • Interview was basic. No hard questions. Be prepared to sell yourself and know about sales and customer service.   Answer Question

    Negotiation

    I did not negotiate the terms of my employment. I thought the pay offer was fair.


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Decatur, GA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Rent-A-Center (Decatur, GA) in June 2013.

    Interview

    Question about your past jobs, they don't tell the person about the time spent in the business, so you better ask, ask if carrying furniture is a problem, do you have driving license

    Interview Questions


  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Woodbridge, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Rent-A-Center (Woodbridge, VA) in September 2012.

    Interview

    Filled out the application online, received a call about 1 days later. The lady called me in for an interview, the interview went really well. Clint just asked me regular CS related questions. Nothing too difficult, waited about 24 hours received an email to go to a local LAB to take drug test. They did backround check all while I was doing the drug testing. A day later the manager called me to start work. Took about 3-4 days.

    Interview Questions

    • How would you handle a customer that is upset? How would you overcome certain objectives to customer situations?, Are you comfortable with conducting follow up calls?,   Answer Question

    Negotiation

    Negotiation phase didnt consist of anything. maybe because I didnt really negotiate. I guess my advice would be to try to negotiate a reasonable starting salary. They started me off at $10.50, in 4 months a .25 raise. Then in 6 months a lead position.

  8.  

    Customer Service Representative Interview

    Anonymous Employee in West Pittsburg, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Rent-A-Center (West Pittsburg, PA) in October 2011.

    Interview

    Phone interview by the District manager followed up with a face to face interview with the District manager and a store manager. After a few days they asked me to come in for a observation 1/2 day to observe the stores inner workings to see if I would be a good fit. At the end of the observation day I was asked if I would like to be hired. I said yes.

    Interview Questions

    • Why do you want to work for Rent A Center?
      What talents do you bring to the table?
      Can you do heavy lifting?
      Can you drive a truck.
      Do you have a valid drivers license?
      Can you pass a drug test?
      Are you a felon?
      In hindsight, are you brain-damaged?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee in Detroit, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Rent-A-Center (Detroit, MI) in June 2011.

    Interview

    Was a face to face interview

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.