Ritz-Carlton Concierge Interview Questions | Glassdoor

Ritz-Carlton Concierge Interview Questions

Updated May 15, 2017
5 Interview Reviews

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Concierge Interview

Anonymous Employee in Laguna Niguel, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. I interviewed at Ritz-Carlton (Laguna Niguel, CA).

Interview

The interview process took 3 weeks. I applied online at the Ritz-Carlton careers website. One week later I was contacted by the Chef Concierge and scheduled for an in-person interview. The asked me basic STAR questions, as well as details about my resume. 2nd Interview was with the Front Office Manager. It was a more informal interview to get to know me and ask details about my experience and resume. No structured interview this time. My 3rd and final interview was with the Director of Rooms. I was asked get-to-know-you interviews as well as general knowledge about the company and the property. I was offered the job on the spot.

Interview Questions

  • Describe a difficult situation you had with a guest and how you dealt with it? Why steps did you take and what was the outcome?   1 Answer
  • Describe a situation where you had to work as a team. What was your role? What steps did you take? What was the outcome?   1 Answer

Other Interview Reviews for Ritz-Carlton

  1.  

    Concierge Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Ritz-Carlton (New York, NY) in July 2016.

    Interview

    Asked standard questions about goals, plans, strengths weaknesses as well as what you would bring to the team. Seemed a bit unorganized as opposed to other hotel chains I had met with previously. Seemingly forced interactions with guests but seemed like a good bunch of individuals that were attempting to progress their careers.

    Interview Questions


  2. Helpful (4)  

    Concierge Interview

    Anonymous Employee in Clayton, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Ritz-Carlton (Clayton, MO).

    Interview

    Excellent-over tea, met with three managers. It was very informative and then a tour. Truly a Gold Standard interview. Detailed description of the Concierge position on the Club Level and at the Lobby as possible cross training for the Concierge position.

    Interview Questions

    • My strengths/weaknesses, my passion, my plans   1 Answer
  3. Helpful (1)  

    Concierge Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Ritz-Carlton (San Francisco, CA) in October 2009.

    Interview

    Interviews vary, first a phone interview, then an interview with two managers, some people then go back for 2 other interviews, others dont. Basic customer service questions, what would you do in *this* situation, just show you have high integrity and morals and can think quick on your feet.

    Interview Questions

    Negotiation

    they tell you what you get.


  4. Helpful (1)  

    Concierge Interview

    Anonymous Employee in Doha (Qatar)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Ritz-Carlton (Doha (Qatar)) in March 2010.

    Interview

    Questions about the motivation for the job were asked. Situational behaviour questions were asked: How would you behave in a certain situation ?
    What do you know about the company ? What do you know about the region ? What do you expect to do ? How much do you expect to earn ?

    Interview Questions

    • How did you behave in the past when you had a problem with employees ?   1 Answer

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