Ritz-Carlton Interview Questions | Glassdoor

Ritz-Carlton Interview Questions

Updated Jul 17, 2017
191 Interview Reviews

Experience

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Candidate Interview Reviews

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  1.  

    HR Coordinator Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Ritz-Carlton.

    Interview

    Over the phone interview. Current employer at another location. Didn't even bother to respond back with a no thank you email after the interview. That is tacky and not becoming of the reputation the Ritz claims to want to embody.

    Interview Questions

    • Why do you want to leave your current location?   1 Answer

  2.  

    Licensed Massage Therapist Interview

    Anonymous Employee in Puerto Rico (Chile)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Ritz-Carlton (Puerto Rico (Chile)) in February 2016.

    Interview

    At the beginning I was really nervous, because this is a great company for me to start my career as a massage therapist but as soon as I entered and met the interviewers I felt less nervous.

    Interview Questions

  3.  

    Guest Services Manager Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Dallas, TX) in January 2015.

    Interview

    Online application followed by a psychometric test and then normally you go through 3 interviews: with HR, with the Hiring Manager and some other leader related to the position you applied for. Interview method used is STAR (Situation, Task, Action, Result).

    Interview Questions

    • Describe me a situation when you had to deal with extremely difficult guest, where you managed to turn his experience around?   1 Answer

  4.  

    Culinary Associate Interview

    Anonymous Employee in Doha (Qatar)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Ritz-Carlton (Doha (Qatar)) in January 2014.

    Interview

    Amazing place to work. Positive work atmosphere and extremely friendly people. The work culture will make you proud to be part of the family. Makes a good hotelier out of an individual

    Interview Questions

    • Basic technicals regarding the field.
      Latest trends
      Why Ritz Carlton
      What do you wish of the company in return
      Given an opportunity would you like to build a hospitality career with the company   Answer Question

  5.  

    Quality Assurance and Training Interview

    Anonymous Employee in Lausanne (Switzerland)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Ritz-Carlton (Lausanne (Switzerland)).

    Interview

    Had first a campus interview, was referred to the job because the recruiter knew of a position that she felt suited my personality and skills better. Afterward, I had a video interview with my direct supervisor. Once I heard back from them, I received an offer that I had to reply within a week.

    Interview Questions


  6.  

    Meeting and Special Events Coordinator Interview

    Anonymous Interview Candidate in Wolfsburg, Niedersachsen (Germany)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Ritz-Carlton (Wolfsburg, Niedersachsen (Germany)) in July 2015.

    Interview

    Es dauerte Wochen bis ein Termin für das Vorstellungsgespräch gefunden werden konnte. Währenddessen war ich mit verschiedenen Mitarbeitern in Kontakt und es war nie richtig klar, wer der eigentliche Ansprechpartner für meine Bewerbung ist.
    Im Vorfeld des Gespräches erkundigte ich mich nach den Anwesenden beim Vorstellungsgespräch. Mir wurden drei Personen genannt. Im Vorstellungsgespräch sprach ich dann aber mit insgesamt sechs Personen, die sich im Gespräch austauschten. Eine Person verließ das Gespräch und eine neue Person kam hinzu.
    Das Gespräch fand im Flur bzw. Vorraum des Restaurants statt und ich fühlte mich in der öffentlichen Umgebung nicht wohl. Ein diskreterer Umgang mit meiner Bewerbung wäre wünschenswert gewesen. Ich möchte nicht, dass die Öffentlichkeit sieht, wo ich mich bewerbe.
    Zum Schluss wurde ich mit "Wir melden uns bei Ihnen." verabschiedet. Wie in Deutschland üblich habe ich von Nachfragen abgesehen. Ich warte bis heute auf eine Rückmeldung und interpretiere das Nichtmelden nach bald zwei Jahren als Absage. Keine freundliche Unternehmenskommunikation und ein sehr geringschätziger Umgang mit Bewerbern.

    Interview Questions


  7.  

    Security Officer/Security Guard Interview

    Anonymous Employee in Tel Aviv-Yafo (Israel)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Tel Aviv-Yafo (Israel)) in January 2014.

    Interview

    was asked about my milltery service. I told him all my weapons knowlage, he was very impressed. i flexed a littel bit. He asked why i want to work in the hotel industry. It was a good talk.

    Interview Questions

    • what wil you do if things happen   1 Answer
  8.  

    HOUSEMAN Interview

    Anonymous Employee in Orlando, FL
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Orlando, FL) in January 2017.

    Interview

    Phone interview with HR. A few days later I had an interview with the Director of Housekeeping. Then I had one more interview on the phone a month later, then I was offered the job another week later and attended orientation on the third month. Everyone was very friendly but the process took some time.

    Interview Questions

    • Different scenarios which you would respond with the STAR format. Situation Task Action Response   Answer Question

  9. Helpful (1)  

    Front of House Manager Interview

    Anonymous Interview Candidate in Tucson, AZ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Tucson, AZ).

    Interview

    Filled out online application and questionnaire. Received a call to come in for an interview a few weeks later. In-person interview that lasted a half hour. Overall simple and quick.

    Interview Questions


  10.  

    Concierge Interview

    Anonymous Employee in Laguna Niguel, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Ritz-Carlton (Laguna Niguel, CA).

    Interview

    The interview process took 3 weeks. I applied online at the Ritz-Carlton careers website. One week later I was contacted by the Chef Concierge and scheduled for an in-person interview. The asked me basic STAR questions, as well as details about my resume. 2nd Interview was with the Front Office Manager. It was a more informal interview to get to know me and ask details about my experience and resume. No structured interview this time. My 3rd and final interview was with the Director of Rooms. I was asked get-to-know-you interviews as well as general knowledge about the company and the property. I was offered the job on the spot.

    Interview Questions

    • Describe a difficult situation you had with a guest and how you dealt with it? Why steps did you take and what was the outcome?   1 Answer
    • Describe a situation where you had to work as a team. What was your role? What steps did you take? What was the outcome?   1 Answer

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