Ritz-Carlton Interview Questions | Glassdoor

Ritz-Carlton Interview Questions

Updated Jul 17, 2017
191 Interview Reviews

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Candidate Interview Reviews

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  1.  

    Reservation Sales Specialist Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Ritz-Carlton (Salt Lake City, UT) in June 2015.

    Interview

    Brief phone interview followed by about a 30 minute face to face asking situation questions and past experience questions. Fairly simple for me since I've had previous customer service and sales experience. She told me a great deal about the job as well. But later I learned a great deal about the job had changed which was quite disappointing.

    Interview Questions

    • How would you handle an irate customer?   1 Answer

  2. Helpful (3)  

    Hostess Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Ritz-Carlton (Los Angeles, CA) in April 2015.

    Interview

    Filled out Online app took the assessment test they called with in a week after to set up interview. Need to dress extremely professional for this establishment stockings well groomed hair decent dress or pants suit for ladies they go for people who look decent enough to show off. They will train the right candidate trust me I was there for food runner got hired as a hostess..

    Interview Questions

    • Describe a situation where you gave excellent guest service? This question is important it kinda seals the deal that and if you have past experience so know what you are talking about research your position be sure that there are some similarities from your previous job to what they will have you doing in the future.   1 Answer
  3. Helpful (1)  

    SPA Attendant Interview

    Anonymous Employee in Las Vegas, NM
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ weeks. I interviewed at Ritz-Carlton (Las Vegas, NM) in April 2015.

    Interview

    3 Interviews. All conducted through Skype. Mostly behavioural questions were asked. It was not very very long, each interview session lasted about 20 minutes. They were one-way video interview sessions.

    Interview Questions


  4.  

    Front Office Supervisor Interview

    Anonymous Employee in Laguna Niguel, CA
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Ritz-Carlton (Laguna Niguel, CA) in April 2015.

    Interview

    easy, normal behevior based questions. took about 30 days interviewed with manager, supervisor and director. first was a phone call from manager to set up interviews at hotel. short interview, comofrtable setting although 2 on one is a bit tough.

    Interview Questions

    • gve an example of a time you displayed excellent customer service   1 Answer

  5.  

    Club Concierge Interview

    Anonymous Employee in New Orleans, LA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Ritz-Carlton (New Orleans, LA) in April 2015.

    Interview

    Smooth & Straight to the point.. It was not a very lengthy interview.. I'd already worked at a Ritz Carlton so the interviewer was really focused on the things I learned about the company and the culture.

    Interview Questions

    • Why was I the best fit for the position?   1 Answer

  6.  

    Night Auditor Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Ritz-Carlton (Saint Louis, MO).

    Interview

    Applied online, about a week later received a phone call and from that they scheduled an interview. Interview consisted of a panel of 3 which included the head of security, the head of house keeping and the Executive Assistant Manager (EAM).

    Interview was predominately behavioral interview questions relating to customer service and why you want to work at The Ritz-Carlton.

    At the end of the interview they said they were interviewing other individuals and if interested they would contact me back within the week. They called me back the very next day and made an offer.

    Interview Questions

    • Tell me a time when you provided excellent customer service.   Answer Question

  7. Helpful (1)  

    Banquets Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Ritz-Carlton.

    Interview

    Very professional but still felt casual. Met outside the restaurant, as interviewee asked I answered and they wrote down everything. A lot of scenario questions, what have you done. Be confident and nice. They want nice people to work here, Is a great company to work for.

    Interview Questions

    • All about the customer experience and you being creative and genuine whenever helping a guest   1 Answer

    Negotiation

    N/A

  8.  

    Accountant/Director of Finance Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Ritz-Carlton (Salt Lake City, UT) in March 2015.

    Interview

    They ask you questions that have nothing to do with customer service or job at hand. They also paint this amazing picture about how the job will be and I have yet to see the bright side of this job. They also offer free trips that are IMPOSSIBLE to go on, and you pay for your own flight and food

    Interview Questions

    • Are you ready to travel around the world with the free trips we have?   1 Answer

  9.  

    Food Runner Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Ritz-Carlton (Los Angeles, CA) in March 2015.

    Interview

    Easy and concise. One interview and was soon offered the position on the spot! Lots of basic behavioral and personality questions to see how you react under pressure and stress. They use the STAR method in which you are asked for a specific situation to demonstrate an action.

    Interview Questions

    • Why the Ritz Carlton and not any other hotel?   1 Answer

    Negotiation

    None


  10.  

    Reservations Interview

    Anonymous Employee in South Salt Lake, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Ritz-Carlton (South Salt Lake, UT) in February 2015.

    Interview

    Very easy. It's a call center. If you love being on the phone and don't care about your hours you'll be a perfect fit. Just know they have a huge turn over. I saw within one month 10 people who had been working there for 15+ years quit because of how they treat people directly related to the manager.

    Interview Questions

    • Why do you want to work for Ritz Carlton   1 Answer

See What Ritz-Carlton Employees Are Saying

Front desk

StarStarStarStarStar   Former Anonymous Employee in Sarasota, FL

Pros: “The Sarasota ritz Carlton is the worst!”“The Sarasota ritz Carlton is the worst!” – Full Review

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