Rogers Communications Customer Service Consultant Interview Questions | Glassdoor

Rogers Communications Customer Service Consultant Interview Questions

Updated Aug 7, 2017
13 Interview Reviews

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Customer Service Consultant Interview

Anonymous Employee in Montreal, QC (Canada)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at Rogers Communications (Montreal, QC (Canada)) in April 2017.

Interview

apply online, then do an online assessment, after that in one day have a phone interview with the HR, very normal questions, the last one is a one-to-one interview which takes 1 hrs. the HR was nice, I got the offer in 2 days.

Interview Questions

Other Interview Reviews for Rogers Communications

  1.  

    Customer Service Consultant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    applied online through Rogers career page. received an email leading me to an 1 hour online assessment a few days later. And then got an phone interview 2 weeks later. and then an one on one interview at Rogers communications in Montreal.

    Interview Questions


  2.  

    Customer Service Consultant Interview

    Anonymous Employee in Burnaby, BC (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Rogers Communications (Burnaby, BC (Canada)) in February 2017.

    Interview

    applied online through rogers career page, received email to finish assessment, phone interview,one on one, received offer, accepted. very straight forward and accomodating. one of the easiest interviews where it felt really comfortable speaking with the interview supervisor.

    Interview Questions

  3. Helpful (2)  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Rogers Communications (Toronto, ON (Canada)) in September 2016.

    Interview

    First, apply online. Then get email invitation to do a timed online "assessment", which was actually quite fun--it was a computer simulation of customers calling in with complaints or problems with their service. Then got email invite to a phone interview. Passed that and then got an email invite for an in person interview. The interviewer reminded me of Ivanka Trump, and was very cold and corporate. You have to know how to answer their script. I was not prepared for it and bombed.

    Interview Questions


  4. Helpful (2)  

    Customer Service Consultant Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Rogers Communications (Montreal, QC (Canada)) in April 2016.

    Interview

    Fill online assessment, then phone call with many questions, then onsite interview. I think the interviewer is not so good and not polite. She even judged you. A horror interview experience.
    The company is professional and nice though.

    Interview Questions


  5. Helpful (6)  

    Customer Service Consultant Interview

    Anonymous Employee in Brampton, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rogers Communications (Brampton, ON (Canada)) in January 2016.

    Interview

    was face to face interview after i cleared phone interview ... interview was easy but i was nervous she asked 2 or 3 questions then asked about role play 2 questions and i had a great experinece and got offer and excepted

    Interview Questions

    • why should we hire you
      why rogers
      tell us about yourself
      how would you handle customer who has overage charges   Answer Question

  6. Helpful (4)  

    Customer Service Consultant Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Rogers Communications (Toronto, ON (Canada)) in September 2015.

    Interview

    I had applied online on Saturday, and if you are passed through their screening process they send you an online assessment which tests your competency. (Tuesday) I received a call before I finished my assessment from HR. I was told in detailed about the job description and questions asking about my flexibility and the hours I am to work if I am offered the job. After I was scheduled in for an in person interview the next day. (Wednesday) You are to finish the assessment before you go into the interview. I felt that the interview was pleasant, the interviewer made me feel comfortable even though I was really nervous. You HAVE to PREPARE. There are a lot of behavioural and situational questions. After the interview I was told to complete an application for a background check within 24hours and that if I were to be hired, they would let me know by Friday. Heard from them the next day (Thursday)

    Interview Questions

    • Name a time where you were criticized by your supervisor, why? and How did you feel about it   Answer Question
    • A customer calls in really upset at the fact that she had received an overcharge of $100 in long distance calls and right off the bat she asks you to waive the fees. She said she had no recollection that she could be overcharged of anything. She currently has the basic 2 line package. What would you do?   Answer Question
    • You had just picked up a call and the customer is angry and agitated at the fact he had been just put on hold for 30mins, and just as you are looking up his file your computer crashes. What do you do? What if the whole floor in your department is having technical difficulties?   Answer Question
    • Do you see yourself working for Rogers long-term?   Answer Question
    • Describe a situation where you had made a mistake. What happened? How did you solve it? and what was the end result?   Answer Question

  7. Helpful (1)  

    Customer Service Consultant Interview

    Anonymous Employee in Ottawa, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Rogers Communications (Ottawa, ON (Canada)) in July 2015.

    Interview

    you receive a phone call and if you are successful you are then invited to come into the centre for a face to face interview. then you are given basic questions as well as situation based questions that you are given ahead of time so that you can prepare your notes..the interview lasts for about 30 minutes after which they tell you they'll get back to you with a decision anywhere from a couple of hours to a couple of days

    Interview Questions

    • why do you want to work for the company
      how will you deal with and extremely difficult client   Answer Question
  8.  

    Customer Service Consultant Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Rogers Communications (Vancouver, BC (Canada)) in March 2014.

    Interview

    An employee referred me to Rogers. I had to take an online test with different customer service scenarios & my response to each one. Then I had a brief phone interview about my previous work experience & skills. Afterwards I attended a one on one interview where I was asked behavioral questions.

    Interview Questions

    • Give an example of when you had to handle a difficult situation and what was the outcome?   Answer Question

  9.  

    Customer Service Consult Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Rogers Communications (Toronto, ON (Canada)) in April 2013.

    Interview

    had a prescreening interview through a career foundation. was very straight forward. total of half hour length. asked about questions like interests, professional experience, general hypothetical customer service scenarios and etc. second interview had tests such as basic math and english skills. also had a typing test. was a bit more comprehensive in terms of "how would you" or "what would you do" type questions


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