Rogers Communications Customer Service Representative Interview Questions | Glassdoor

Rogers Communications Customer Service Representative Interview Questions

Updated Nov 27, 2017
49 Interview Reviews

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Helpful (12)  

Customer Services Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 4 days. I interviewed at Rogers Communications.

Interview

First I filled out my job history and education online. I was taken from there to a questionairre which I filled out. The next day a recruiter called me and asked me a few questions, then I was interviewed in person where they asked pretty much the same questions. I did a test where they tested my typing speed and ability to use the internet to research.

Interview Questions

  • If you had to go to a concert and couldn't change out your shift, what would you do?   1 Answer

Negotiation

It was a set pay

Other Interview Reviews for Rogers Communications

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Burnaby, BC (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 1+ week. I interviewed at Rogers Communications (Burnaby, BC (Canada)).

    Interview

    After the test i received an email for a phone interview. Then was asked to do a in person. The lady gave a example scenario question which you basically look at the phobe plans. During the one on one interview it started off with simple questions. Then comes the scenario. After the scenario the lady starts to question you on how you think you did. Then gives a lecture on how it should of been better. She answers her own scenario with a response of who do you think the customer will buy the plan from me or you? "Do you understand what im trying to get at" So she basically used her experience and rubbed it in my face. She gave a 2nd scenario and pretty much did the samething. So my opinion to that is she needs to learn more on recruiting skills and finding the right questions to ask and comments for an interview. I felt she avoided some response regarding to the job. At the end of the interview she was really pushy and persistant in filling out the background check asap. Apparently there isn't any parking for those who drives even though a different lady on the phone says there is. For those who've been to different interviews you will know the tier level of recruiters

    Interview Questions

    Rogers Communications Response

    Dec 5, 2017 – Human Resources

    We’re sorry that you didn’t have a great interview experience. We take candidate feedback very seriously and use it to help improve our recruiting processes. Please know that we follow all legal... More


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Kitchener, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Rogers Communications (Kitchener, ON (Canada)) in November 2017.

    Interview

    Following my online submission of my resume, they contacted me with an online assessment. The next morning, they called to arrange an in-person interview the following day and sent an email with a request to complete an online submission for a background check. The interview involved meeting in person with two team members while a recruitment agent was listening on Skype. Later that day I received a call with an offer.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Interview

    very simple question, why do you choose our company, what's your previous achievement, some simple situation questions, hr is very professional and patient, a smooth process, take it easy,

    Interview Questions

    • describe a situation you interacted with upset customers   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Rogers Communications.

    Interview

    It has changed from when I first applied, back then it was application onsite and was then called in for an interview and offered a job once references checked. Now it is online profiles, tests, and a phone interview before getting a in person interview. In most cases you will have to do 2 to 3 in person interviews before you are given an offer. The offer in most cases is discussed prior to a written one being issued, because they don't want to have a written offer declined. Company tend to offer bare minimum, not necessarily fair market, and will up-sell its benefits and growth opportunities as compensation for lower wages.

    Interview Questions

    • The majority of the questions are based on your experience stated in your resume, they are looking for conflict resolution skills, and ownership.   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Rogers Communications (Montreal, QC (Canada)) in July 2017.

    Interview

    There were two phone interviews, one in English and a shorter one in French, then an in-person interview. Was told it would be in English but it was in French - not a big deal but would have preferred to be told in advance. Questions about customer service experience, why you want the position. Asked over and over how often I was late or absent for previous jobs. There was a grammar test at the end, in English and French

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Rogers Communications (Toronto, ON (Canada)) in May 2017.

    Interview

    Tedious. Same questions with different wordings everytime. It was easy to catch what they are looking for but really waiting for an instance to slip up by making you nervous.

    Interview Questions

    • How did you go beyond the norm to help out a customer?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    1. Applied online.
    2. Got an email to do a background check.
    3. Two days later, was contacted by an HR manager to answer a few generic questions.
    4. A week later, got a phone call from a Retail Manager who scheduled an interview the same week.

    Interview Questions

    • "Sell me this phone"
      "Why Rogers?"
      "Have you ever broken policy?"
      "Do you have any sales experience?"   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Kitchener, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Rogers Communications (Kitchener, ON (Canada)) in April 2017.

    Interview

    its kinda tough. they check most of the objection handling skills and at the same time the sales skills and also the technical aspects of the products they gonna sell.

    Interview Questions


  9. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Rogers Communications (Vancouver, BC (Canada)).

    Interview

    Before being contacted for 1:1 interview, had to go through a phone interview and online assessment. The recruiter asked straight forward interview, not too difficult yet not casual. Basic interview questions such as "tell me about yourself" and "weakness and strength". Also couple role play scenarios.

    Interview Questions


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