Rogers Communications Sales Associate Interview Questions | Glassdoor

Rogers Communications Sales Associate Interview Questions

Updated Mar 28, 2017
19 Interview Reviews

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Sales Associate Interview

Anonymous Interview Candidate in Mississauga, ON (Canada)
No Offer
Negative Experience
Easy Interview

Application

I applied through a recruiter. I interviewed at Rogers Communications (Mississauga, ON (Canada)).

Interview

I always though that rogers was a serious company, I apply online. then i got an assessment to do which took one hours, the same day I got a phone interview and the girl who interview me said I was moving into the next stage, she said that someone from the store I apply would give me a call and if they didn't call me in the next couple of days, to send her an email so that she can remind the store.. I waited a couple of days and since I never heard back, I send her an email.. an email she NEVER answer. I wanted three weeks, and just today I got an email saying they decided to go with someone else.. Next time don't waste someones times, you need to be serious about your job.

Interview Questions

  • how would you handle a mad customer?   1 Answer

Other Interview Reviews for Rogers Communications

  1.  

    Sales Associate Interview

    Anonymous Employee in Markham, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at Rogers Communications (Markham, ON (Canada)) in March 2017.

    Interview

    Applied through the Rogers website and received a phone call 2 weeks later. Had a 30 min interview on the phone about sales and behaviour questions. Got the go to interview with the store manager. Since the manager was in training, they followed up about a month later. Interview was with 2 managers and mostly about sales related questions and how you fit into the team. Great experience overall even through the wait times.

    Interview Questions


  2. Helpful (6)  

    Sales Associate Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Rogers Communications (Toronto, ON (Canada)).

    Interview

    Applied online, process was long as there was a very long questionnaire module to complete with scenarios to determine skills. Was contacted by recruiter for phone interview. Contacted by manager for in store interview. Then contacted by recruiter for employment offer. Accepted offer.

    Interview Questions


  3.  

    Sales Associate Interview

    Anonymous Employee in Vancouver, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rogers Communications (Vancouver, BC (Canada)) in September 2016.

    Interview

    Easy and simple interview.
    I applied online, as previous reviews said some questions for testing your basic ability and skills, including customer service.
    Did a phone interview a few days after online questions.
    Finally interview in person with store manager.

    Interview Questions


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Sales Associate Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Rogers Communications (Toronto, ON (Canada)) in September 2016.

    Interview

    - Met at a Rogers Store location to take part in a Job Fair that held interviews on-site
    - Met one-on-one with a current store manager for a 15-min interview.
    - Discussed education, previous experience, why you want to work with Rogers, etc
    - Was told I would be contacted within a week or so if I was selected

    Interview Questions

    • Describe one example of when you've had to deal with a difficult situation at work, and how you handled it.   Answer Question

  6. Helpful (5)  

    Sales Associate Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 6 weeks. I interviewed at Rogers Communications (Toronto, ON (Canada)).

    Interview

    1. An applicant has to submit an online application for the position.
    2. The HR Representative selects from the pool of applicants based on your qualifications.
    3. Selected applicants are asked to answer an online assessment.
    4. Applications who passed the online assessment with have an interview with the HR representative.
    5. After passing the HR Interview, the interview with the Store Manager follows.
    6. The selected candidate then needs to pass the background check.

    Interview Questions

    • How would you help a customer to decide which product to get?   Answer Question

  7.  

    Sales Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Rogers Communications in August 2016.

    Interview

    I went to a job fair and had the interview right at the store. I was told that if the interview was good, the recruiting specialist would get back to me within a week, and then possibly another round of interview. the interview was not hard.

    Interview Questions

    • Decribe one time when you were facing an angry customer, what did you do at that time?   Answer Question

  8. Helpful (3)  

    Sales Associate Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at Rogers Communications.

    Interview

    The whole process really left a bad taste in my mouth about Rogers. I guess I should've expected it considering how awful this company's customer service is. I guess I just didn't expect that that also extended to prospective employees.

    I was contacted through email on a Thursday asking me to select a day and time from a list for a phone interview. I chose the following Sunday at 1PM to which the recruiter responded she would connect with me around 1:15PM since she had someone at 1PM. Saturday roles around and she calls me at noon. I answer, obviously confused, since that is not my time slot for an interview. She apologized and I explained that I was to be interviewed on Sunday. She said ok and that she'd call me at noon, to which I had to correct her and say 1:15. Sunday rolled around and I was sitting by the phone and she never called. I sent her an email 30 minutes after our scheduled time asking if we were still on for an interview, to which she never replied. The next morning I sent another email to which she didn't respond.

    I am pretty upset considering how unprofessional the whole experience was. A senior recruiter wasn't even organized enough to have her interviewees's times and dates straight. She ignored my emails and didn't even bother to follow through with the interview. If this is how Rogers treats people that want to work for them, I'd be better off working for Bell or Telus. I'm quite offended at how my time was wasted. A very unimpressive experience in general. I have never been so disrespected by a recruiter before. The worst hiring experience I've had.

    Interview Questions

    Rogers Communications Response

    May 27, 2016 – Human Resources

    Thanks for leaving a review and bringing this incident to our attention. Our goal is to ensure that all prospective candidates have a positive hiring experience – unfortunately, we didn’t live up to ... More


  9. Helpful (4)  

    Sales Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Rogers Communications.

    Interview

    Process took just under two weeks. Applied online and was then contacted to complete an online assessment. After passing that I was offered a phone interview, and once that was passed I had a one on one interview with a manager. I passed that and they proceeded to a criminal record check which took 2 days and then I was offered a position and accepted.

    Interview Questions

    • Why Rogers?   1 Answer
    • Give an example of a time you displayed great customer service skills?   Answer Question
    • where do you see yourself in 5 years?   Answer Question
    • is it more important to follow company rules or provide great customer service?   Answer Question
    • what are three features of your current cell phone that you would recommend to a customer?   Answer Question

  10. Helpful (4)  

    Sales Associate Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Rogers Communications (Vancouver, BC (Canada)) in March 2016.

    Interview

    The interview process starts off with an online assessment to determine your sales focus and abilities. After you get a high enough score on the assessment, the recruiter sends you an email requesting to chat with you over the phone for about 15 minutes. I am not sure what happens after that because I did not get a phone call from the recruiter, despite setting up a date and time for it.

    Interview Questions


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