Ross Stores Customer Service Interview Questions | Glassdoor

Ross Stores Customer Service Interview Questions

5 Interview Reviews

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Customer Service Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 1 day. I interviewed at Ross Stores in March 2015.

Interview

the thing they say at the interview when i got hire its was totally different. they do not follow company policy the manager do what they want and talk to you with no respect

Interview Questions

Other Interview Reviews for Ross Stores

  1.  

    Customer Service Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Ross Stores (Chandler, AZ) in October 2011.

    Interview

    Super easy interview, went in the back and spoke with the assistant manager. Asked me very few questions, like why did I want to work their, and if I had open avaliabilty. I did not have any previous retail expereince so she skipped all those type of questions. She than told me about what the job would consist of and offered me a position.

    Interview Questions

  2.  

    Customer Service Interview

    Anonymous Employee in Silver Spring, MD
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Ross Stores (Silver Spring, MD) in May 2010.

    Interview

    I applied online, two days later I got a call from the store manager asking me to come in for a face to face interview. After the interview I was told that once my background check was complete a decision would be made. By me interviewing on a Thursday I didnt get a call until that Monday saying I was hired. Started within about a week

    Interview Questions

    Negotiation

    I just accepted the offer , but I wouldn't recommend trying to negotiate depending on the store manager because they want who ever they can get to work for the lowest amount possible. TRUST ME!

  3.  

    Customer Service Interview

    Anonymous Employee in Olympia, WA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Ross Stores (Olympia, WA) in January 2009.

    Interview

    I went into the first interview with a man and he was very friendly, asked basic questions about how I would react to customers and about my previous retail experience. Very easy interview and he told me to come back and meet with the manager.
    Coming in for the second interview, I arrived 5 minutes early and was directed to walk into the back of the store where 2 other girls were standing. We were let into the "break room" and waited another 5-10 minutes for the manager to come in and get us. We all went in and she asked us each about our availability and why we would want to work for Ross. We were all hired on the spot. We all picked days that we could start training.

    Interview Questions

    Negotiation

    No negotiations.

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  5.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Ross Stores in August 2009.

    Interview

    Very easy. They only ask the very generic work questions. Its really about dress code and how well you can answer the questions. Past work experience, mistakes that you made, who is most dependable.

    Interview Questions

    • What was a mistake you made and had to fix or could you?   Answer Question
    • Who is the most dependable person you know?   1 Answer

    Negotiation

    No negotiations if you are a part timer. If you are going for full time you can negotiations up to $.050

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