SACU Interview Questions | Glassdoor

SACU Interview Questions

9 Interview Reviews

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  1. Helpful (1)  

    Asset/Liability Risk Management Analyst Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at SACU (San Antonio, TX) in January 2017.

    Interview

    I applied on the company's website and was contacted by a recruiter the next day for an initial HR screening interview. I never heard back from them after the initial screen, even though I sent a follow up phone call 2 weeks later. This seems to be in line with what others have experienced at SACU interviews...

    Interview Questions

    • How many years of experience in finance do you have?

      What do you do at your current employer?/ How does it apply to this role?

      What are your salary considerations?

      No relocation assistance is going to be provided for this role. Are you ok with this?   Answer Question

  2. Helpful (1)  

    No Offer
    Negative Experience
    Easy Interview

    Application

    The process took 1+ week. I interviewed at SACU.

    Interview

    I was contacted by an HR rep the day I completed my application. My preliminary phone interview was the following week. Initially the rep was great about responding to correspondence, but after the phone interview she disappeared. I was supposed to hear something back the following week. A few days after the date she gave, I emailed to check the status. Days after that I called. No response. My only answer was the fact that the job (which had gone off recruitment) was once again listed under "openings." Incredibly frustrating and unprofessional way to deal with applicants.

    Interview Questions

    • Asked about experience working with outside vendors to provide training. Very little about creating and delivering training.   Answer Question
  3.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SACU.

    Interview

    I filled out an application online. After 2 weeks, I received a phone call from SACU. They asked me a few questions. I answered and was offered an interview in person. I went to the interview and I spoke to HR. It went well. Right afterwards that same day, I did another interview with 3 managers. I didn't get an offer right away. But after a week, I was offered a job after completing a background and drug test. I was really impressed with how nice, courteous, and professional SACU was. It took a few weeks, but it was well worth the wait. I am so happy that I accepted this job offer.

    Interview Questions

    • They ask questions about experience and how you handle difficult situations with customers.   1 Answer

  4.  

    Teller Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at SACU (San Antonio, TX) in March 2015.

    Interview

    The interview process was easy and asked basic interview questions, dress for business. They made me feel comfortable during my interview, the only bad part was they did not contact me or let me know I did not get the position for my first attempt, I had to contact them.

    Interview Questions

    • Where do you see yourself in 5 years?   1 Answer

  5.  

    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at SACU in July 2014.

    Interview

    This has been a very knowledge detailed interview, it is either you know or you don't. They also asked me to take a Microsoft Office proficiency test and make a presentation to an interview panel. The interview appointments are so far a part among each, that there is not a rush to hire someone for this position.

    Interview Questions

    • Most knowledge oriented questions were very specific, you have to know about banking processes and procedures, about networks, about vendors, how to source them and attract them.   Answer Question

  6.  

    Branch Manager Interview

    Anonymous Interview Candidate in San Antonio, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SACU (San Antonio, TX) in May 2014.

    Interview

    Process is fairly straight forward. Applied online and received a follow up email from the hiring recruiter. Phone interview with the recruiter and than another phone interview with two "regional" managers who stated they would be in touch within two weeks should they wish to schedule an in person interview.

    Interview Questions

    • Fairly basic interview questions - nothing that stands out.   Answer Question

  7. Helpful (4)  

    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 1+ week. I interviewed at SACU.

    Interview

    They utilize a "prescreen" assessment test from a vendor called Kenexa. It is ideal for company's that don't have the ability to assess employees or lack the skills to do so. It takes all of the human element out of it and strictly utilizes a forced multiple choice option, many times the answers are not even close to what you would choose as they lack any creative solutions or flexibility. There was no face to face or phone interview provided. The individual I was working with had discussed plans to fly up and meet with me face-to-face....but never did. The ongoing dialogue with this Manager ceased after the assessment test, though he stated that he does not put any heavy weight into these assessments.

    Unfortunately I received the word from the HR Department that they are leaning towards another candidate, even though I was told over the phone they had two other candidates with the impressions they were not much interested in. Hence, welcomed me to go through their application process, which was incomplete in my opinion. I wished that the Manager I had been speaking with would have had the leadership to pick up the phone and call me directly, but instead chickened out and relied upon HR to do the dirty work. But I do realize this to be common among many Managers/Leaders - the inability to deal with the tough situations, let alone dish out praise as well.

    If you are a conformist, recently out of school/have no real work experience, lack independent thinking, creative problem solving, and take a conservative approach to your day to day work you will be an ideal fit for this organization. They appear to not hire anyone more intelligent than themselves.

    I greatly appreciated the fact that I was exposed their philosophy and methods of business prior to joining the organization.

    Interview Questions

    • Answering assessment questions that had nothing to do with the role and function of the position being applied for, and not even real world questions that employees would run into.   Answer Question
  8.  

    Teller/ASR Interview

    Anonymous Employee in San Antonio, TX
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at SACU (San Antonio, TX) in June 2013.

    Interview

    First Interview with Human Resources. Takes about 30 minutes.
    Then interview with the branch Manager
    During the interview with the branch manager, you will have to role-play with them. Customer and banker relationship role play. It could take about 1 hour depending on the rol-play
    Then interview with the regional manager. Once you get to the regional manager, you will have a higher chance of getting hired.
    My overall experience was ok. Unprofessional manager

    Interview Questions

    Negotiation

    No negotiation with salary


  9. Helpful (3)  

    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at SACU (San Antonio, TX) in June 2012.

    Interview

    Very disorganized. Your DL is whisked from your hand and quickly processed through a machine, without first asking your permission, upon entering their building. Then they tell you to sign in on a group sign-in sheet and to write your full Social Security number next to your name, along with everyone else on the same one page list. They ask for your SSN again during the screening test they administer. When I had politely declined the first time while still in the public reception area, I was informed by HR no one else had ever refused to do so. Even if I had thought it was appropriate at that juncture to provide so much personal info (which can serve to reveal data like your age, etc.) I wasn't going to publicly share it with approximately a dozen other jobseekers in the room with me. Anyway, although I strongly met the requirements for the position I had never actually been contacted by SACU until I had assertively contacted them, which wasn’t easy. I decided to be proactive because the position had been repeatedly posted for over a year. So, after several actions on my part, I was finally invited to take a basic competency customer service skills test. That's why I was there. No interview, just invited to take this test in a group setting. I had hoped to be interviewed at that time if I passed their test. I came well prepared and dressed in a suite. The group of approximately about a dozen applicants I took the test with visually reflected San Antonio's ethnic-demographic composition: Mostly Hispanic, a few less White people and a couple of people who obviously represented other smaller minority ethnic groups. SACU is classified as an EOE. However, every SACU employee that I was able to see appeared to belong to the same ethnic group and I found that a little odd. Well, I learned I had passed their test (it was pass/fail) but was not called back for an interview so they never once formally interviewed me. My qualifications certainly met and reasonably exceeded their minimum requirements. I never even heard back from them after I called, as instructed, to obtain my test results.

    Interview Questions

    • The skills test consisted of simple, short audio-visual scenarios presented on a screen to approximately a dozen applicants in a room and each applicant had to select what they identified as the best response to the customer service situations presented.   Answer Question

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