SD&A Teleservices Interview Questions | Glassdoor

SD&A Teleservices Interview Questions

Updated May 24, 2017
7 Interview Reviews

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  1.  

    Fundraiser Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 6 days. I interviewed at SD&A Teleservices (Los Angeles, CA) in December 2015.

    Interview

    Absolutely wonderful, Gary is an absolute charm. Informative, Quick but not too abrupt. As well, very welcoming. I came in on a walk in, filled out an application and interviewed moments later. Everything was broken down clearly, I did a quick read as well summarized the script, and shortly after wrapped up.

    Interview Questions

    • How would you handle a call with someone who answers already in an unsettled mood.   Answer Question

  2.  

    Sales Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at SD&A Teleservices (Atlanta, GA) in April 2015.

    Interview

    I arrived 20 minutes early for my interview, which did not work out well, as the interviewer did not arrive until much later. The location had a lot of security so I wasn't allowed to go in until someone came to get me, which took awhile.The interview starts with observing another agent, which I understand now is to let the prospect get an idea of what we do here, but at the time felt like I was just kept waiting for a long time. The earlier portion of the interview was pretty straightforward, asking about my background, then he had me do some more observation. I didn't have anywhere to be immediately after, so I wasn't bothered that we'd gone over the allotted time he said it would take, but I was concerned about how the business operates if it was not one that respects people's time. I spoke with him and his assistant manager after more observation and was hired on the spot.

    Interview Questions

    • What is it that makes you passionate about bringing more people to the arts?   Answer Question
  3.  

    Sales Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at SD&A Teleservices in March 2015.

    Interview

    Five minute interview. I was told I would have to make a sale in two weeks. I was also told I would have to work 16 hours per week but most people work 20 hours per week. The interviewer rambled for most of the interview and offered me a schedule as is, take it or don't take the job.

    Interview Questions

    • Can you work more than four days a week and Saturdays?   1 Answer

  4.  

    Campaign Manager Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    Most interviews were conducted by phone or Skype with company administrators in Los Angeles. Detailed questions were asked on your managing background, sales ability and people skills. Sales production questions were also a part of the interview. Questions on specific organization where you would be supervising the campaign were also included. Candidates will need to demonstrate a thorough knowledge of telephone sales or fundraising, and the ability to manager groups of 10 or more part-time sales representatives.

    Interview Questions

    • What was your most difficult managing situation you have faced? How did you handle it? Looking back, would you handle a similar situation differently?   Answer Question

  5.  

    Telemarketing Agent Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 5 days. I interviewed at SD&A Teleservices (San Francisco, CA).

    Interview

    Very quick interview. Honest questions.

    Interview Questions

    Negotiation

    Unfortunately, there is no negotiation. Min wage plus some bonuses.


  6.  

    Phone Salesperson Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at SD&A Teleservices (Los Angeles, CA) in June 2012.

    Interview

    It was over the phone. Lasted about twenty minutes. I found the company's ad on craigslist.org., and called the number listed in the ad. Someone called back in less than 24 hours to conduct a phone interview that lasted about 20 minutes. I was hired

    Interview Questions

    • Did I have transportation? Did I like classical music? General friendly chit chat. Did I know where the John Anson Ford Theater was located? Did I have previous sales experience? Was I comfortable cold calling people?   1 Answer

    Negotiation

    There was none. You took what they were offering, or you didn't.


  7.  

    Fundraiser/Subscription Sales Agent Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SD&A Teleservices (Los Angeles, CA) in May 2012.

    Interview

    Found their job posting online for open fundraiser positions for an arts organization. In the posting they listed a phone number to call which connected you to a recorded message for that specific campaign. The recording asked the applicant to leave their basic contact information, their reason of interest in the position, their artistic and employment background, their knowledge of the arts organization, and availability.

    I was contacted within a week, set up an in-person interview with the campaign manager, and was hired a two days after the interview.

    Interview Questions

    • What is your knowledge of this artform, it's history, and the organization's history. It's important to have at least some working knowledge, background, and passion for the organization you'll be fundraising or selling season tickets for. They have an excellent training program, but personally I also had to study/research the season program, venue information, and history outside of work to feel confident.   Answer Question
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