SYKES Customer Service Representative Interview Questions | Glassdoor

SYKES Customer Service Representative Interview Questions

Updated Jan 16, 2018
189 Interview Reviews

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Helpful (1)  

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied online. I interviewed at SYKES in December 2017.

Interview

Group interview via video cam. Everyone met with the interviewer took a brief knowledge test and read a few lines from a script. The application process took really long because you have to do so many things in order to come on board but overall it was not a bad experience .

Interview Questions

Other Interview Reviews for SYKES

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at SYKES (Atlanta, GA) in November 2017.

    Interview

    They basically have 20 people come into an adobe room, answer yes or no to tech requirements and office requirements. If you answer yes, you get the job, even if you are completely unqualified. The other employees they hired were some of the most illiterate and poorly spoken individuals I have ever interacted with-I was shocked they were willing to put these people on the phones.

    Interview Questions

    • Can you provide a noise free environment to work in
      Can you meet the technical requirements   1 Answer

  2. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Ask 1 question out of 5 that you would most likely get and ask how it would be handled. You can see all 5 questions so you know you what you will be asked.

    Interview Questions

  3. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at SYKES (Las Vegas, NV) in October 2017.

    Interview

    The hiring and interview process was very very easy. I applied online and got a instant notification to schedule my interview. I scheduled it whenever I wanted. I went to it and it was pretty casual. The interview person asked very easy easy questions and then they drugged tested me and I was hired on the spot. Very glad to be hired especially the same day.

    Interview Questions

    • How would you handle a angry customer?   1 Answer

  4.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SYKES in October 2017.

    Interview

    Online in a adobe room. Answer questions. Type some answers in 5 minutes. The job is easy to get if you can type and speak in complete sentence's. Also use proper words like mine not mines!!!

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Basically go over the job you are applying for and then ask you three questions if the answers are up to par then you don't move on to the next phase

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Lakeland, FL) in August 2017.

    Interview

    First Apply online. Then Come in for a face to face interview, drug test, assessment, and if you pass the assessment, then complete onboarding paperwork. Receive a start date and Come back for orientation.

    Interview Questions

    • What would make you a great customer service representative?   1 Answer

  7. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Fayetteville, NC).

    Interview

    It is all done over the phone with a group of 30 to 50 people and your are either offered a position then or not. It is not very personal and you don't really know what you are being hired for.

    Interview Questions

    • What would you do if a customer cussed you out.   2 Answers
  8. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Interview was a brief call by a team coach. Asked the basic questions of work history and what I felt was most important in the role of customer service. Was asked if I was willing to accept the job. After accepting, moved on to paid training for about 2 weeks and then into nesting.

    Interview Questions

    • How would you handle an irate customer.   1 Answer

  9. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at SYKES (Atlanta, GA).

    Interview

    Chat room setting. They test your typing speed with a simple question, ask you to read your answer out loud in front of other candidates to test your phone voice.

    Interview Questions


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