SYKES Customer Service Representative Interview Questions | Glassdoor

SYKES Customer Service Representative Interview Questions

Updated Oct 10, 2017
178 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at SYKES.

Interview

Ask 1 question out of 5 that you would most likely get and ask how it would be handled. You can see all 5 questions so you know you what you will be asked.

Interview Questions

Other Interview Reviews for SYKES

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Basically go over the job you are applying for and then ask you three questions if the answers are up to par then you don't move on to the next phase

    Interview Questions


  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Fayetteville, NC).

    Interview

    It is all done over the phone with a group of 30 to 50 people and your are either offered a position then or not. It is not very personal and you don't really know what you are being hired for.

    Interview Questions

    • What would you do if a customer cussed you out.   2 Answers
  3. Helpful (8)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Interview was a brief call by a team coach. Asked the basic questions of work history and what I felt was most important in the role of customer service. Was asked if I was willing to accept the job. After accepting, moved on to paid training for about 2 weeks and then into nesting.

    Interview Questions

    • How would you handle an irate customer.   1 Answer

  4. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at SYKES (Atlanta, GA).

    Interview

    Chat room setting. They test your typing speed with a simple question, ask you to read your answer out loud in front of other candidates to test your phone voice.

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Malvern, AR
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Malvern, AR) in June 2017.

    Interview

    Consisted of very brief talk and filling out paperwork on a computer . There was very little interaction once I was placed on the computer. If you had questions you had to go find someone to help you. They also do the drug test onsite using a mouth swab.

    Interview Questions

    • Do you have reliable transportation   1 Answer

  6. Helpful (134)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience

    Interview

    Applied online. Got a email the next day to set up a interview over the phone and computer. You have the option of going in but I chose over the phone. You are placed in a group interview where you are given 12 questions to answer. They give you 50 minutes. They will ask you to read one of the questions and your answer so their able to hear your voice. They will cut whoever didn't do well. If you do good you move on to the next step. The online assessment which takes a hour. Once completed it will send your recruiter the results and if you did well you get a face to face interview. At the end of your 2nd interview they will let you know if you got the job.

    Interview Questions

    • Why do you want to work for Sykes?   2 Answers
    • A angry customer called you complaining their child made a $300 purchase on their credit card. How would you handle this situation?   6 Answers

    Negotiation

    No negotiation. I was fine with what they offered.


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SYKES (Lakeland, FL).

    Interview

    The hiring process was a test like process on a computer to see your grammar and typing skills. Then you waited to be called for a face to face interview. My interviewer was a very cool guy with a real personality with extreme honesty. He told me that the chances to move up were very present, but that you wouldn't be likely to get into an IT or HR position.

    Interview Questions

    • Where do you see yourself in five years?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Elkton, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Elkton, MD) in May 2017.

    Interview

    The interview was conducted in an online chat with others and the interviewer and the questions were helpful and informative. The atmosphere was light and the interviewees and and interviewer were extremely knowledgeable. There was joking aroundand seriousness. It was fun.

    Interview Questions

    • Tell of a time when there was a problem with a customer that couldn't be resolved.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. I interviewed at SYKES.

    Interview

    They sent me an email giving me instructions to send them screen shots with information about my computer speed, what type of computer I was using as well as a typing test. I complied. I was then given an interview day and time along with a dial in number for the interview. After sending all of my personal computer information and attempted to dial in I was not able to. I sent an email with no response along with trying to call - I left a messg but no one called me back. I hope this is not a scam. They had me send my system info along with my info on application. Very unprofessional that no one bothered responding to me as to why I was granted an interview that never took place.

    Interview Questions

    • I was scheduled for a phone interview that never happened.   1 Answer

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