SYKES Interview Questions | Glassdoor

SYKES Interview Questions

Updated May 15, 2018
617 Interview Reviews

Experience

Experience
64%
17%
19%

Getting an Interview

Getting an Interview
72%
11%
6%
4
3
3
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy

Candidate Interview Reviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty
  1. Helpful (19)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at SYKES (New York, NY) in March 2018.

    Interview

    Interview was very easy, everything was virtual and done through emails, they asked to read 1 question even though you answered 3, there was also a assessment before the initial interview starts which was a piece of cake depending on your program, then they make you call a number and listen/respond over group call, overall interview was easy if your not a shy person or don't mind speaking over the phone most of the day.

    Interview Questions

    • Give a example about a time when you had a upset customer call , what did do you do to turn it around?   Answer Question

  2.  

    Customer Service Specialist Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at SYKES (Lakeland, FL) in May 2018.

    Interview

    The interview process was easy I went ahead and did a typing test after wards I waited 10-15 mins to talk to a recruiter about job history etc and scheduling she told me to wait 24/48 hours for a email I got the email to schedule a 2nd interview with a team lead which would be on 05/14/18

    Interview Questions

    • How did you deal with an irate customer?   1 Answer
  3.  

    Costumer Service Associate Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at SYKES (New York, NY) in May 2018.

    Interview

    I went to Sykes company through one of the consultant. First round will be the jam round. They will be around 10-15members in a room firstly they will take our resume and call our names. If fresher they will give one topic and we need to speak very confidently . If experienced candidate they will ask to speak about previous job experience. They will select 5-6members in first round and in second round is the typing round they will give a paragraph we need to type the paragraph in 2min the typing speed should be max 30 if it is less than 30 they will reject. Third round is telephonic round they will be asking some questions and fourth round is face to face interview and fifth round is written test in this they will give some options we need to select them. And the last round is Hr round.

    Interview Questions


  4. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at SYKES (Tampa, FL).

    Interview

    Easy, met management and not clear on what kind of calls will be taken. Seems to not be aligned with the company and it did not seem organized. Group panel was easy but felt forced and uncomfortable

    Interview Questions


  5. Helpful (1)  

    Walmart Interview

    Anonymous Interview Candidate in Remote, OR
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at SYKES (Remote, OR) in April 2018.

    Interview

    There was 88 people in the adobe room appying for the job. You have 10 mins to answer 3 questions. The recruiter ask you one of 3 questions. Depening on how you answer the question you get the job. The process took 2 hours which 37 people did not get hired. It seems to be the same women everytime doing the interview. She tells you to stay in the adobe room after the interview. Two mins later. Something pops up on the screen saying if you are hired or not, if you are not hired it will only tell ypu to exit out of adobe. The women will not come back. Why waste so many people time knowing you are not going to hire them. People could be using that time you wasted looking for a job. Stop wasting so may people time when ypu know it's only so many people you can hire for the job. Some of those people have children thay need to provide for. The whole interview process is a joke, if you see a job they are hiring for you can't apply for it. When you log into the recruiting website. It only says thank ypu for applying there's nothing more to be done. You have to wait until. You get an email from kimberly merrit about an interview. Which can take weeks to get one. The survays are a joke they say to pitch your survays to the customers, so they can rate you. But they also put the product in the survay to. If the customer is not happy with the product. They give it a bad rating which reflects bad on your NPS score. For a 9 or 10 score they as the customer if they were happy with the product an will recommend to other other people. If the customer puts 0 it gives you a bad rating even if they were happy with you but not the product.

    Interview Questions


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Huntsville, AL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Huntsville, AL) in March 2018.

    Interview

    Very simple electronic interview nothing face to face. Conference call with other applicants. Hiring process was very simple and quick. Really simple questions there was a panel of applicants on a conference call. Web cam required.

    Interview Questions

    • How did you handle a particular situation with a customer and what brought you to Sykes.   Answer Question

  7.  

    Customer Service Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at SYKES (New York, NY) in March 2018.

    Interview

    Email is the only communication for the Call Center here. The company held open interviews that were announced via email, and if interested, applicants chose their interview time slot online as well.
    Interviewer& staff are very friendly.
    Job Offers are made via email after 1 interview.

    Interview Questions

    • Think of your favorite product, and tell me why you recommend it.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Montgomery, AL
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SYKES (Montgomery, AL) in March 2018.

    Interview

    Quick response interview set up, but slow process in hiring. The interview atmosphere was very nice, but unorganized. Your interview is scheduled through text, then you come to the center to interview in person, one on one.

    Interview Questions


  9. Helpful (5)  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at SYKES.

    Interview

    You apply online and do an assessment. Afterwards if chosen you are given a choice on call center projects to work on. You do a group interview then you start "class." Really easy job to get.


  10. Helpful (2)  

    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at SYKES in February 2018.

    Interview

    The interview was more fun than I had anticipated. It is in a group webcam chat. We were given 15 minutes to take a written test on our Windows familiarity. Then, we went round robin answering a question - we were given time to write out our answers before our turn to answer verbally.

    Interview Questions

    • First, there was a test of familiarity with the Windows operating system. Things like how do you clear the Internet Explorer cache.   Answer Question
    • Paraphrased because I can't remember the exact wording: "How do you handle an irate customer?"   Answer Question

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.