SYKES Interview Questions | Glassdoor

SYKES Interview Questions

Updated Dec 11, 2017
559 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Candidate Interview Reviews

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  1.  

    Customer Service Interview

    Anonymous Employee in Rome, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SYKES (Rome, GA) in September 2017.

    Interview

    I had a Online skills test first that was timed. Something's was hard with the allotted time but most of it was not to bad. Then someone called to set up a person to person interview. They are very polite and seem to enjoy their job

    Interview Questions


  2.  

    Tier1 Agent Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SYKES (Denver, CO) in September 2017.

    Interview

    The interview was done in a group setting of 14 people. It was a nervous situation but it went smooth. Only 1 question and then certain people were offered a position.

    Interview Questions

    • How will you keep your Office 100% free of any background noise and distractions this holiday?   1 Answer
  3.  

    Customer Service Associate Interview

    Anonymous Employee in Provo, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 3 days. I interviewed at SYKES (Provo, UT) in September 2017.

    Interview

    I enjoyed the group process initial interview and then proceeded on to the one on one. I was asked about my work history, company culture, and what I look for when choosing a company to work for. I had great rapport with my interviewer and when asked if I had any questions, I asked when I would find out if I would be hired and she said, I think you would be a perfect fit and I would like to offer you the job right now. I love when I know by the end of the interview that I have been hired.

    Interview Questions

    • They asked me how important company culture was to me.   1 Answer

  4. Helpful (2)  

    Client Manager Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at SYKES (Tampa, FL).

    Interview

    I was hired by knowing someone who worked there. I interviewed with the hiring manager and got hired after the interview. My tip for getting hired is to either know someone that works there or apply online. They update their online applications on their website every day. Most of their employees they hire come from the employees that apply online.

    Interview Questions

    • What is a quality you value about yourself?   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in Lakeland, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Lakeland, FL) in August 2017.

    Interview

    First Apply online. Then Come in for a face to face interview, drug test, assessment, and if you pass the assessment, then complete onboarding paperwork. Receive a start date and Come back for orientation.

    Interview Questions

    • What would make you a great customer service representative?   1 Answer

  6.  

    CCP Interview

    Anonymous Employee in Toms River, NJ
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 3+ weeks. I interviewed at SYKES (Toms River, NJ) in August 2017.

    Interview

    After applying for a position I was able to chose an interview date. It was a simple group interview and I was offered the position. There was a massive amount of paperwork and background checking involved, but I am now in production and LOVE the job.

    Interview Questions

    • Have you worked from home before and what did or didn’t you like about that role?   1 Answer

  7. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Fayetteville, NC).

    Interview

    It is all done over the phone with a group of 30 to 50 people and your are either offered a position then or not. It is not very personal and you don't really know what you are being hired for.

    Interview Questions

    • What would you do if a customer cussed you out.   2 Answers
  8. Helpful (8)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Interview was a brief call by a team coach. Asked the basic questions of work history and what I felt was most important in the role of customer service. Was asked if I was willing to accept the job. After accepting, moved on to paid training for about 2 weeks and then into nesting.

    Interview Questions

    • How would you handle an irate customer.   1 Answer

  9. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. I interviewed at SYKES (Baltimore, MD) in July 2017.

    Interview

    You must take a skills assessment and many tests. You also have to call into a conference line and watch a presentation along with other people. You are required to show proof of your credentials and have to submit a series of technical specification tests.

    Interview Questions


  10.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Montgomery, AL) in July 2017.

    Interview

    did application on careerbuilder.com did assesments, received phone call for interview and was offered job after interview, very easy process took less than a week. Accepted job offer during for call

    Interview Questions


See What SYKES Employees Are Saying

1 person found this helpful

StarStarStarStarStar     Former Anonymous Employee

Pros: “Decent pay, incentives, good training.”“Decent pay, incentives, good training.” – Full Review

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