SYKES Interview Questions | Glassdoor

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SYKES Interview Questions

Updated Jan 18, 2018
573 Interview Reviews

Experience

Experience
64%
17%
19%

Getting an Interview

Getting an Interview
72%
11%
6%
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1

Difficulty

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Average

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Candidate Interview Reviews

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  1.  

    CCP Interview

    Anonymous Employee in Toms River, NJ
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 3+ weeks. I interviewed at SYKES (Toms River, NJ) in August 2017.

    Interview

    After applying for a position I was able to chose an interview date. It was a simple group interview and I was offered the position. There was a massive amount of paperwork and background checking involved, but I am now in production and LOVE the job.

    Interview Questions

    • Have you worked from home before and what did or didn’t you like about that role?   1 Answer

  2. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee in Fayetteville, NC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Fayetteville, NC).

    Interview

    It is all done over the phone with a group of 30 to 50 people and your are either offered a position then or not. It is not very personal and you don't really know what you are being hired for.

    Interview Questions

    • What would you do if a customer cussed you out.   2 Answers
  3. Helpful (8)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES.

    Interview

    Interview was a brief call by a team coach. Asked the basic questions of work history and what I felt was most important in the role of customer service. Was asked if I was willing to accept the job. After accepting, moved on to paid training for about 2 weeks and then into nesting.

    Interview Questions

    • How would you handle an irate customer.   1 Answer

  4. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. I interviewed at SYKES (Baltimore, MD) in July 2017.

    Interview

    You must take a skills assessment and many tests. You also have to call into a conference line and watch a presentation along with other people. You are required to show proof of your credentials and have to submit a series of technical specification tests.

    Interview Questions


  5.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES (Montgomery, AL) in July 2017.

    Interview

    did application on careerbuilder.com did assesments, received phone call for interview and was offered job after interview, very easy process took less than a week. Accepted job offer during for call

    Interview Questions


  6.  

    Travel Agent Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES in July 2017.

    Interview

    First a recruiter calls you, asks you a bunch of standard questions, if they like you they send your info to the hire manager. Then, they call you and ask you more questions, if they like you then they recommend you to HR and the onboarding process begins.

    Interview Questions

    • Go to this website, look at the recipe and tell me how many egg whites you would need if you tripled this recipe?   1 Answer

  7. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at SYKES (Atlanta, GA).

    Interview

    Chat room setting. They test your typing speed with a simple question, ask you to read your answer out loud in front of other candidates to test your phone voice.

    Interview Questions

  8.  

    CCP Interview

    Anonymous Employee in Charlotte, AR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Charlotte, AR).

    Interview

    group interview, on pc, listen in , get info, see if its going to work for you. if you think so, then you listen some more for more info . then go for more questions , when they weed it down to a few jobs are offered.

    Interview Questions

    • 5 years ago, dont remember, but it was tell us when and how you handled situational questions.   Answer Question

  9.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at SYKES in June 2017.

    Interview

    It was easy, a one hour group interview, at the end I was offered a position. It took a couple of days to complete all the tasks but it's worth it.

    Interview Questions

    • Hire I would handle an irate customer.   1 Answer

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Malvern, AR
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at SYKES (Malvern, AR) in June 2017.

    Interview

    Consisted of very brief talk and filling out paperwork on a computer . There was very little interaction once I was placed on the computer. If you had questions you had to go find someone to help you. They also do the drug test onsite using a mouth swab.

    Interview Questions

    • Do you have reliable transportation   1 Answer

See What SYKES Employees Are Saying

StarStarStarStarStar   Former Agent in Albany, NY

Pros: “They are very good at making you think it is going to be the best job ever! They also fill the rooms with positive words only allowed. That way nobody gets to comment on what is really...”“They are very good at making you think it is going to be the best job ever! They also fill the rooms with positive words only allowed. That way nobody gets to comment on what is really going on.” – Full Review

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