Salesforce Senior Technical Writer Interview Questions | Glassdoor

Salesforce Senior Technical Writer Interview Questions

Updated Aug 13, 2017
5 Interview Reviews

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Senior Technical Writer Interview

Anonymous Employee in San Francisco, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. I interviewed at Salesforce (San Francisco, CA) in June 2017.

Interview

I spoke to a couple of hiring managers and met with one of the documentation teams, product management, and a developer. The recruiter did an excellent job of keeping me informed about the interview process, and working with the hiring manager to place me in a role that was the right fit for me. Overall, I enjoyed the entire interview process and had a great time speaking with every one of the interviewers.

Interview Questions

  • Describe a time when you started a new project with little to no information available.   Answer Question

Other Interview Reviews for Salesforce

  1. Helpful (1)  

    Senior Technical Writer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Salesforce (San Francisco, CA) in May 2017.

    Interview

    First, I did a brief 30 minute phone interview with the hiring manager, followed by a second brief phone interview with another key stakeholder for the position. That went well, so they decided to fly me into San Francisco for a formal in-person interview. The interview loop consisted of seven 30 minute interviews with a variety of people, including the hiring manager and another parallel manager, a technical writer who would be roughly a direct peer if I was hired, and a few Senior Director-level leaders of relevant groups. A lot of questions about my process and experience with technical writing, including how I approach new projects, gathering subject matter expertise, and handling feedback. There was ample time to discuss the position itself, and for questions about the company and the role.

    Interview Questions

    • Describe a time you had to give significant feedback on a project or a piece of writing that needed a lot of work.   Answer Question

  2. Helpful (2)  

    Senior Technical Writer Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Salesforce (San Francisco, CA) in November 2011.

    Interview

    Started with phone interview, which went very well.
    In person interview was a different story:
    - Interviewed with at least 4 different members of the group.
    - Some individuals were clearly unprepared
    - The ONE individual I expected to be prepared was Sr Manager. She was late, asked no questions that related to my skills or experience. Her most poignent question: "Tell me about a time you encountered difficulty in your life." Deep. Dished out a ridiculous HTML coding test and left.

    Interview Questions

    • Tell me about a time you encountered difficulty in your life.   1 Answer
  3. Helpful (4)  

    Senior Technical Writer Interview

    Anonymous Interview Candidate in San Francisco, CA
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Salesforce (San Francisco, CA) in January 2010.

    Interview

    After I applied online, a recruiter sent me a questionnaire to fill out. The questions were broad, so I included a fair amount of detail about my work philosophy and included links to work samples.

    A few days later, the recruiter set up an appointment for a phone interview, but the caller was a no-show. I set up another appointment and had a 30-minute phone interview with the hiring manager. She said she hadn't read my questionnaire, so the conversation was at a shallow level. At the end of the call, she told that there wasn't actually an opening; that it's their practice to interview people in advance of an opening actually becoming available. I was warned that there might not be any actual openings for several months.

    But about two weeks later, the recruiter contacted me again to set up an in-person interview. I came into the office, but was told that there still wasn't an actual opening. I was given a one-page copy-editing test, which included a simple HTML code review. Then I spoke with about six people who would be peers and superiors. No actual job, but good interviewing practice, I guess.

    A few days later, I was offered a 3-month contract, but turned it down.

    Interview Questions

    • Pretend that I'm a product manager and interview me about a new product to figure out how to structure the help content for the product.   2 Answers

    Reasons for Declining

    I still have a fulltime job (although it is in jeopardy), so I don't want to leave it for a contract.


  4. Helpful (3)  

    Senior Technical Writer Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Salesforce (San Francisco, CA) in August 2008.

    Interview

    Requested questionnaire and samples, then phone, then in person interviews with six different people from several different functional areas. They each asked mostly different questions. They probe as far as they can to find out just how much you know. Hard to "fake it." Interviewers were well prepared.

    Interview Questions

    • "Tell me about a specific time when...." cut through the Miss America answers and forced me to be honest about what I really had contributed, beyond just showing up and doing your duties, at my old position. Also, asking me about my samples--shocked me that they'd actually reviewed them in depth and had questions! Every answer I gave them prompted another question, like explaining "why" to a 3-year old, only these guys knew what they were asking about!   1 Answer

    Negotiation

    One round of me insisting on a salary that was higher than current position (I was being slightly underpaid). Had the impression they would have walked if they hadn't really wanted my particular skill set. No negotiation possible on vacation allotment, though there was some "we aren't promising this," hints at being willing to talk about informal days off after initial probation. 1-2 days WFH but only after establishing ability to deliver.


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