Sallie Mae Customer Service Representative Interview Questions | Glassdoor

Sallie Mae Customer Service Representative Interview Questions

10 Interview Reviews

Experience

Experience
70%
30%
0%

Getting an Interview

Getting an Interview
60%
20%
10%
10

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy

10 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Employee in Killeen, TX
Accepted Offer
Neutral Experience
Easy Interview

Application

I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX).

Interview

Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.

Interview Questions

  • Where do you see yourself in five years?   1 Answer

Other Interview Reviews for Sallie Mae

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Sallie Mae.

    Interview

    pretty easy. just hard to actually get and interview. and once you are in make sure your background is good because they do a thorough check even if you have student loans


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Lawrence, KS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 2 weeks. I interviewed at Sallie Mae (Lawrence, KS) in January 2014.

    Interview

    First, I found the job opening in the local Newspaper. I called and asked to speak with a mananger. Finally, I was called in to the center for a short interview. They asked me a lot questions regarding previous work. I then took a test. After that i received 2 weeks of training. It was easy to learn how to do the job.

    Interview Questions

    • How will you handle angry customers?   1 Answer

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Fishers, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sallie Mae (Fishers, IN) in September 2013.

    Interview

    I had a one on one interview then everyone that made it through the initial interview was called together as a group and given a tour and information. We all shadowed a customer service rep on the floor and listened in on a call. Then we had a second one on one interview and later for emails to confirm if we got the job or not.

    Interview Questions

    • They asked the typical interview questions, nothing out of the ordinary.   Answer Question

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Fishers, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sallie Mae (Fishers, IN).

    Interview

    Pretty simple. The first step is a phone interview. They ask you about customer service experience and if you mind saying repetitive things over the phone. A few situational questions, but not too in depth. The next interview is in person. There will give you a tour (along with a group of others who came to interview) of the facility, then you will meet with a supervisor for your second interview. Again, your standard customer service questions. How do you deal with a difficult customer? Have you ever gone above and beyond for a customer? Do you have experience dealing with personal and secure information? Not too difficult. The third interview isn't really an interview. Just the Director asking about yourself and looking at your resume and he tells you that you have the job.

    Interview Questions

    Negotiation

    No negotiation. It's $13.22/hour, but you can get a monthly bonus and it is pretty easy to get.


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Wilkes-Barre, PA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Sallie Mae (Wilkes-Barre, PA) in November 2012.

    Interview

    First application, turned down for over qualification, second application, turned down,under qualified for the same position. a friend told me to apply again and I was called in for a group interview.
    Next two interviews were over the phone. I was sent an email with the job offer

    Interview Questions

    • Did I ever go out of the way for a client that was beyond the scope of my position?   1 Answer

    Negotiation

    there wasn't any. job was offered and I accepted, was given a work schedule and salary offer. was then sent for drug testing and there is a background check with this position


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Hanover, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Sallie Mae (Hanover, PA) in May 2010.

    Interview

    This was for a summer job - we were brought in as a group and the general proceedings of the next hour or so were explained to us. Then, one by one, we were brought into the interview room with 2 members of the hiring team who asked us questions which were mostly directly related to dealing with upset customers. We did a mock phone call - basically, if you have even the slightest amount of people skills - you should be able to land this job. Also, there was a computer typing test at some point - you need to be able to type at a decent clip.

    Interview Questions

    Negotiation

    This was an hourly summer job, so negotiations were non-existent.


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Panama City, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Sallie Mae (Panama City, FL) in October 2007.

    Interview

    A simple skills test was first conducted before I had a 1:1 interview. The skills test consisted of multiple choice questions covering basic computer knowledge (and let me emphasize the word "basic"). There was also a typing challenge that measured your speed and accuracy. Once again, I only typed about 20 wpm and had no problem passing. After this I went thru multiple interviews with HR and supervisor.

    Interview Questions

    • What did I think after watching a rep perform their job during an actual call.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at Sallie Mae in April 2011.

    Interview

    The interview process was smooth, they seemed selective and asked questions that was geared towards your ability to handle disgruntled clients

    Interview Questions

    • Where do you see yourself in two years?   1 Answer
    • How well do you handle an upset customer   1 Answer

    Negotiation

    non-negotiable


  10.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sallie Mae in August 2010.

    Interview

    I began my search on the internet and found that Sallie Mae was hiring for customer service representatives to fill their call centers in Fishers, IN. I applied and within a few weeks received an email confirmation from their human resources department for an interview. During the interview I met with two of supervisors who I would work with at some point in time. Both interviewers had numerous years of experience within the organization.

    Interview Questions


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.