FactSet Interview Question: Say you get a call from a cli... | Glassdoor

Interview Question

Consultant Interview Chicago, IL

Say you get a call from a client who isn't your own and he

  has a project for you that is critically important to get done now. Then five minutes later one of your own clients calls and has a problem that he needs to get done immediately as well. What do you do?

Interview Answer

1 Answer


Help your own client out because FactSet is known for its great client service and building a relationship with your clients. If you choose to help the other person who wasn't your client you hurt that relationship with your client. At the same time you must communicate with the other person who called to say you wouldn't be able to get to his problem till later in the day. The big part is communicating to both clients.

Interview Candidate on Jan 7, 2013

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