Auto Club of Southern California Interview Question: Scenario: Manager acts as a 2... | Glassdoor

Interview Question

Insurance Service Specialist Interview Costa Mesa, CA

Scenario: Manager acts as a 20 year customer paying with

  discover card which the call agent (you) can not accept...she has other forms of role play. 2: husband passed away, calling to take him off account, how do you handle this...again you must role play...

Interview Answer

1 Answer


be apologetic, be sincere, mention a service, you are able to make things up, just be clear loud, kind

Interview Candidate on Jan 29, 2013

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