Scotiabank Customer Service Representative Interview Questions | Glassdoor

Scotiabank Customer Service Representative Interview Questions

Updated Feb 13, 2017
82 Interview Reviews

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Helpful (4)  

Customer Service Representative Interview

Anonymous Interview Candidate in Toronto, ON (Canada)
No Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at Scotiabank (Toronto, ON (Canada)) in January 2017.

Interview

It was a recorded interview and had to answer 8 questions with 5 minutes each question. It was mostly based on your general qualifications, your experience, how you handled difficult situations, how you dealt with your colleagues, what are your weakness

Interview Questions

Other Interview Reviews for Scotiabank

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Scotiabank (Toronto, ON (Canada)) in December 2016.

    Interview

    Simply 2 step test and direct video call. I waited 2 weeks as promised to confirm an offer. First I applied online then got confirmation of application after 3 weeks I got a call for interview. I was told the online simulation test would be first and if I passed, another interview would follow. My request to chose a time for my interview came the next day and after a video interview the day I choose( 3 days later) I got an offer exactly 2 weeks later.

    Interview Questions

    • My questions focused on my personal experience relating to customers. The test included live examples of work as a teller.   1 Answer

    Negotiation

    Fair .. she told me I could ask but let me know the cap.

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Scotiabank (Toronto, ON (Canada)) in November 2016.

    Interview

    take one day Hr will call back to tell you the result. First,hr introduced this job requirement and what's the shifting you will be available. You work authorization. Ask you some moderate questions. Very friendly, you will feel less stress. NO negotiate with this position.

    Interview Questions

  3. Helpful (17)  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, PE (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Scotiabank (Toronto, PE (Canada)).

    Interview

    it was a prescreen video interview. The recruiter sent me a link to record my responses regarding 8 different questions. The questions are kind of repetitive. My friend failed but I passed because I prepared enough questions and wrote it down in a note. The overall experience of this interview was easy

    Interview Questions

    • 1. tell me about yourself
      2. give me an example when you accomplish something  
      Answer Question
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  5. Helpful (19)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Scotiabank (Calgary, AB (Canada)) in August 2016.

    Interview

    A week after application, I received a call from a HR representative to schedule a phone interview which happened two days later.
    There are approx three stages to the interview, I have gotten to 2:

    1) phone interview - I'm sure this was just a screening interview to weed out candidates. Consisted of two parts; first we went over my resume and he asked me questions to confirm the information on it. Second, was a typical behavioural interview.

    2) personality assessment and CSR simulation - like all CSR interviews, this one included a multiple choice personality assessment. They are most likely looking for someone outgoing and enthusiastic. The Simulation was interesting; it was a flash game where you acted as a CSR and completed tasks such as processing a withdrawal, cheque deposit, etc. Makes sure to pay attention to things like number of characters in line, what they holding, the customer's names and addresses, as well as the amounts of money they state. Have a pen and paper ready.

    3) They will then request an in-person interview at one of their branches with a manager.

    Interview Questions

    • Why are you interested in Scotiabank?   Answer Question
    • Name a time when you had a bad customer experience and how did you handle it?   Answer Question
    • Name a time when you had to explain a complex concept to someone.   Answer Question
    • Name a time when you had a great customer service experience.   Answer Question
    • What's something your previous manager said you needed to improve upon?   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Scotiabank (Toronto, ON (Canada)).

    Interview

    Very professional shook hands in her office
    Friendly
    She knew I had sales techniques and the ability to sell bank products like credit cards
    Honest in tour approach to customers
    Remembering banking procedures on a daily basis
    Thorough with ability to multi-task managing conversation and cash
    Emphasis on past customer service e history

    Interview Questions

    • How would you manage a difficult customer   1 Answer
  7. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Halifax, NS (Canada)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Scotiabank (Halifax, NS (Canada)) in September 2016.

    Interview

    I applied online and I got a mail from HR with an attached link to do a video recording kind of video, I guess my performance was not satisfactory cos I got a mail from them after a week that they could not proceed with my application. One of the error I made was my video settings , the lighting was not so clear. Also I was kind of caught in the middle of the whole process as this is so new to me

    Interview Questions

    • Tell us about your self and your qualifications, how you handled a difficult customer ,your availability, salary expectation range etc   Answer Question
  8. Helpful (15)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Scotiabank.

    Interview

    The whole process was short. Got called in through internal reference. Did not get position, but provided good feedback. Was interviewed by branch manager and customer service manager, interview last about 30 mins with standard behavioural questions.

    Interview Questions

  9. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Scotiabank.

    Interview

    yet done with 2 steps. waiting for the link which was supposed to be sent after online interview. First round was pre recorded 8 questions. second was online interview. For third i am waiting, lets see.

    Interview Questions

  10. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Scotiabank in June 2016.

    Interview

    It was 3 step. 1- virtual interview. It was 8 simple question like talk about yourself and availability and salary. 2- phone interview. It was about your resume and behavioral question. 3- questioner and simulation exercise. It needs to be carefully focused because they even ask how many people were in the line and what was the customer name and address

    Interview Questions

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