Scotiabank Customer Service Representative Interview Questions | Glassdoor

Scotiabank Customer Service Representative Interview Questions

Updated Nov 30, 2017
118 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Medicine Hat, AB (Canada)
Declined Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2 weeks. I interviewed at Scotiabank (Medicine Hat, AB (Canada)) in November 2017.

Interview

I received an email after applying online saying I had made it to the next step. I was to read a interview question on the screen and record my answer to the webcam. It was a weird process to talk to no one. As well you can review your recorded answer but not change it. Then I made it to the next step. This was a simmulator and a survey. Then there was a phone interview with information about the job and situational or behavioral interview questions.

Interview Questions

  • Tell us about a time when you recieved good or bad customer service. What happened?   1 Answer
  • Tell us about a time when you had a conflict with a coworker. How did you handle it and how did it turn ou in the end?   Answer Question
  • Tell us about a time you set a goal and achieved it. How did you do it and how long did it take?   Answer Question
  • Tell us about a time when you had to show leadership?   Answer Question
  • How would you explain online banking and how would you convince someone to use it?   Answer Question

Other Interview Reviews for Scotiabank

  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 2+ weeks. I interviewed at Scotiabank.

    Interview

    The interview process consisted of a video interview then an in person interview. There they asked basic interview questions. Afterwards, they emailed the results regarding if they wanted you in their team or not. It was a good process

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Scotiabank (Calgary, AB (Canada)).

    Interview

    Enjoyed the interview, questions where not easy but able to answer all of them . the interviewers were nice and easy going . willing to provide additional clarification when needed and were very friendly.

    Interview Questions

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Scotiabank (Toronto, ON (Canada)) in October 2017.

    Interview

    I have appied online and received an email containing a link for a Virtual interview.
    There have been overall 5 questions and the questions are easy and general. Then I received the test link which is the call centre simulator. In the next two days, I were contacted by HR and got an interview chance in downtown. The interviewers are very kind and we had a very pleasant conversation

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Winnipeg, MB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Scotiabank (Winnipeg, MB (Canada)) in October 2017.

    Interview

    I applied online for the position of the Customer service representative and I got a call within 5 days. The telephonic interview was taken by one of the Scotiabank HR. Asked 5-6 questions and most of them were easy and about the candidate.

    Interview Questions


  5. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Scotiabank in September 2017.

    Interview

    Online application, video screening, and then phone interview. All took place over the course of a week. Phone interviewer was very friendly and kept me well informed of the process.

    Interview Questions

    • Why do you want to work with Scotiabank?   Answer Question
    • How would you convince someone to use Scotiabank's online banking service?   Answer Question
    • Can you remember a time when you had a good/bad customer experience? What did you like/dislike about the experience?   Answer Question
    • In a previous position, did you ever have to adjust to a new work policy? And if so, how?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Scotiabank (Toronto, ON (Canada)) in September 2017.

    Interview

    I approached them at a job fair in Toronto and spoke with the recruiter there. They then contacted me for a phone interview. The phone interview was quite short and were all very basic questions which included my availability and basic behavioural questions.

    After completing the phone interview I was asked to complete a behavioural survey which consisted mostly of questions involving how you would react to various situations and personality type questions. Finally I completed an online simulation which consisted of an experience with a few customers in various situations which are likely to occur in branch. It's very important to pay attention to detail during this and also take notes as it is happening.

    Finally a little over a week after completing the process, I was called back by the recruiter from the phone interview and offered the position.

    Interview Questions

    • How would you convince a customer to use the online banking services?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Ottawa, ON (Canada)
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Scotiabank (Ottawa, ON (Canada)) in September 2017.

    Interview

    Applied on-line to a job posting on a jobs website. Received an e-mail inviting me to do a video interview within 3 days. I hadn't done anything like that before so I found it a bit odd talking to a screen but I did think it was an interesting premise. Over a week has passed and I still haven't heard back to see if I am going to get a live video interview or if they do not wish to proceed.

    Interview Questions

    • Asked about a difficult customer experience I had had and how I handled it.   Answer Question
  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Toronto, ON (Canada)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Scotiabank (Toronto, ON (Canada)) in September 2017.

    Interview

    Applied online and was phone screened. I was told to come in for a personal interview where they went over the resume and asked me questions both personal and professional

    Interview Questions

    • Why did you apply to Scotia?   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    First there was a phone interview. I was then called into the branch for an in person interview where we went over my resume and other work experience as well as education. It was pretty informal, it seemed they just wanted to get to know me and see if I could handle myself in front of the customers.

    Interview Questions

    • What did you study in school?   1 Answer

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