Shangri-La Hotels and Resorts Interview Questions | Glassdoor

Shangri-La Hotels and Resorts Interview Questions

Updated Jun 13, 2017
30 Interview Reviews

Experience

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  1.  

    Intern Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Shangri-La Hotels and Resorts in January 2016.

    Interview

    Skype interview-- couldn't see them but they could see me. Asked pretty basic questions like strengths and weakness. Also asked me to describe the city I was interviewing for. Overall, a weird experience since I couldn't see them.

    Interview Questions

    • What is one problem you faced in the past and how did you fix it/overcome it?   Answer Question

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    Thanks a lot for your comments.


  2.  

    Customer Service Executive Interview

    Anonymous Employee in Kuala Lumpur (Malaysia)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Shangri-La Hotels and Resorts (Kuala Lumpur (Malaysia)) in March 2017.

    Interview

    It was lengthy, a lot of tricky question. The interviewer was very helpful. A lot of questions to be answered. Expect 3 hours in interview room. Question based on own experienc

    Interview Questions

    • What will you do if you make a mistake   1 Answer

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Guangzhou, Guangdong (China)
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Shangri-La Hotels and Resorts (Guangzhou, Guangdong (China)) in November 2016.

    Interview

    I was applying for another job but got invited to a interview for service one. went to the interview and I'm very very disappointed, the whole process was unprofessional and rude. No negotiation as the offer was to take it or leave it.

    Interview Questions

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    Thank you for the great feedback, your comment is valuable for us to improve.


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  5.  

    Server Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Took a couple weeks, interviewed with 3 different people overall generic questions. Not too difficult. They do make you wait for you interview though to "see how bad you want the job"

    Interview Questions

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    Thanks a lot for your comments.


  6.  

    Service Manager Interview

    Anonymous Employee in Manil (Philippines)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Shangri-La Hotels and Resorts (Manil (Philippines)) in October 2016.

    Interview

    Thorough, professional. Interview lasted roughly 45 minutes and very specific and involved a tour after questions. Interviewed by the Human Resources Director who was very interested and engaged despite having many other interviews that day.

    Interview Questions

    • About self, company and problem solving questions   1 Answer

  7.  

    Human Resources Coordinator Interview

    Anonymous Interview Candidate in London, England (UK)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Shangri-La Hotels and Resorts (London, England (UK)) in June 2016.

    Interview

    I was applying for the job position as HR coordinator in May and got invited to a telephone interview in June. I had very high expecations and thought the interview would be a hard one. In the end it turned out that both persons I was talking to were very unorganized and didn't really prepare for the interview. I felt like they wouldn't even want to get to know me. They simply asked a few questions regarding my CV but I couldn't really understand them as there were so many background noises including other people calling someone or having conversations. This made it incredibly hard for me to understand the interviewer. Overall, the HR Manager told me she will come back at me as soon as she finished first stage interviews. After three weeks of not hearing back from them I kindly asked whether they could give me a short feedback on the selection process. Instead of giving me an answer or putting me on hold they just ignored me. Two weeks later, I asked the second interviewer if I could please get an update - I have never received a response. I personally think this behaviour was more than rude and very unprofessional. I've been working for many 5 star Hotels before, being part of the recruitment team and never experienced anything like this. I am very disappointed.

    Interview Questions

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    We are sorry to learn about your experience in Shangri-La, your comment is valuable for us to improve.


  8. Helpful (5)  

    Reservations Officer Interview

    Anonymous Employee in Singapore (Singapore)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at Shangri-La Hotels and Resorts (Singapore (Singapore)) in March 2016.

    Interview

    About a week after I submitted my resume during the job fair, I received an interview invitation. I met up with the hiring manager first and she asked me series of standard questions such as How would I describe myself, my strengths and weaknesses, why Shangri-la, etc. I also had to answer a knowledge test about reservations job. Probably to gauge how much I know about the position. I also had to answer a personality questionnaire.

    Interview Questions


  9. Helpful (1)  

    Sales Coordinator Interview

    Anonymous Interview Candidate in Kon Hang (Hong Kong)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Shangri-La Hotels and Resorts (Kon Hang (Hong Kong)) in February 2016.

    Interview

    Had Interview via Skype after applied by an E-mail.
    It took some time but response was fast.
    As I got the information and reply, It would be happy if I can get another process again.

    Interview Questions


  10.  

    Service Associate Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 4+ weeks. I interviewed at Shangri-La Hotels and Resorts (London, England (UK)) in July 2015.

    Interview

    Initially I did an interview with an agency in London that was looking for people to work at the hotel. That interview was with easy HR questions and was most likely a preparation for the real interview with the senior managers of the hotel.
    After I was firsly been interviewed by Food and Beverage Director (who was in charge of the restaurant, the café and the cocktail bar) and HR administrator. This interview took around 20 minutes. After a week or so I was intervied by the Hotel manger, this interview took around 10-15 minutes.

    Interview Questions

    • Hotel Manager asked "what makes you hungry?"   1 Answer
    • They asked a bunch of stupid quanstions about how I was liking London   1 Answer
    • Can you tell me how you sorted out a problem for an unsatisfied guest?   1 Answer
    • Typical HR question how do you see yourself in 5 years?   1 Answer

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    Thanks a lot for your comments.


  11. Helpful (3)  

    Management Trainee Interview

    Anonymous Interview Candidate in Singapore (Singapore)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 5 days. I interviewed at Shangri-La Hotels and Resorts (Singapore (Singapore)) in June 2015.

    Interview

    There are three rounds of interview. Firstly, an online assessment which is based on multiple personality and behavioral questions. Secondly, there will be a follow up by the HR department and you will be interviewed by the a panel consisting of HR executives and the Director of talent acquisition. Once this round is over, if you are selected, you will meet the respective department head etc. Director of rooms or F&B. Finally, you will meet the GM of the hotel for a final interview round.

    Interview Questions

    Shangri-La Hotels and Resorts Response

    Apr 19, 2017 – Human Resources Officer

    Thanks a lot for your comments.


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