Shaw Communications Interview Questions | Glassdoor

Shaw Communications Interview Questions

Updated Jul 6, 2017
141 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (1)  

    Manager Leadership Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Shaw Communications (Calgary, AB (Canada)).

    Interview

    Basic functional interview. This was followed by a fit interview and then an interview with department head. It was suggested further interviews would be scheduled with the steering committee but I was not selected to continue.

    Interview Questions


  2.  

    Computer Science Interview

    Anonymous Interview Candidate in Waterloo, ON (Canada)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Shaw Communications (Waterloo, ON (Canada)) in June 2016.

    Interview

    Only required the submission of resume to be selected.
    Phone call interview scheduled through the college job board.
    I had about 30 minutes phone interview with the senior manager.
    He allowed me to introduce myself, then he asked me some questions and explained about how company works.

    Interview Questions

    • Tell me about yourself. What do you know about the company? Some C++ stuffs   Answer Question
  3. Helpful (5)  

    Customer Solutions/Inside Sales Interview

    Anonymous Employee in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Shaw Communications (Calgary, AB (Canada)).

    Interview

    Applied online through an employee referral. Was contacted about 2 weeks after applying online to schedule a phone interview. Phone interview was fairly standard, asked about past experience and some behavioral questions. At the end of the phone interview was offered an in person interview a few days later. In person interview had very similar questions to the phone interview but had more hypothetical situation questions. Both interviews were about 20-30 minutes long each.

    Interview Questions

    • How would continue to motivate yourself if you have not been able to make any sales after many calls?   Answer Question
    • How did you deal with an unsatisfied customer and what was the result?   Answer Question

  4. Helpful (4)  

    Customer Solutions Expert Interview

    Anonymous Employee in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Shaw Communications (Calgary, AB (Canada)) in May 2016.

    Interview

    The recruitment process took about a month. I got a phone interview from the hiring manager and was I informed I had been shortlisted and the department will contact me if they wanted to go forward. A week later the department invited me for 1:1 interview. I received a background check request one hour after the 1:1 interview!

    Interview Questions

    Negotiation

    N/A


  5. Helpful (2)  

    Customer Advisor Interview

    Anonymous Employee in Winnipeg, MB (Canada)
    Accepted Offer
    Positive Experience

    Application

    I applied through a staffing agency. I interviewed at Shaw Communications (Winnipeg, MB (Canada)) in April 2016.

    Interview

    The interview was a friendly and interactive one. The interviewer for appreciated my dressing, then she asked about myself, previous work, my country, why did i relocated to canada?

    Interview Questions

    • If you have an angry customer, how would you resolved the situation?   1 Answer

  6. Helpful (1)  

    Customer Care Supervisor Interview

    Anonymous Interview Candidate in Winnipeg, MB (Canada)
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Shaw Communications (Winnipeg, MB (Canada)) in April 2016.

    Interview

    First was a phone interview which lasted for 45 mins then I was scheduled for a panel interview of 2 managers and 1 HR representative. The phone interview was about behavioral and situational questions while the panel interview was more about theory.

    Interview Questions


  7.  

    Tech Support Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Shaw Communications.

    Interview

    you will start of first with a phone intreveiew
    Asked basic questions regarding the excperience with customer service and technology
    that leads to interview in person. In person 1 or maybe 2 people will interview you.
    and usually 2 days after you will find out the results

    Interview Questions

    • How do you fix a intrenet modem?   1 Answer
  8.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Shaw Communications.

    Interview

    First interview is phone. Seconds is face to face with an HR rep. Third interview is with a manager or supervisor. Then back ground check. Then a week later they will call you back.

    Interview Questions


  9.  

    Tech Support Interview

    Anonymous Employee in Montreal, QC (Canada)
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Shaw Communications (Montreal, QC (Canada)) in February 2016.

    Interview

    one call from manulife and met with the agent and I then I had an interview in person with three different manager the next day. You are in a room and each manager come and ask 3 questions and leave. After that there was a group work.

    Interview Questions

    • Describe a time how you dealt with an angry customer and the outcome of the call.   Answer Question

  10. Helpful (1)  

    Sales Representative Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    No Offer
    Negative Experience
    Easy Interview

    Application

    The process took 2 weeks. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in January 2016.

    Interview

    Have called and had a phone interview and was advised that I met their standards and going to the next step for 1 on 1 interview. Was supposed to meet with one of the supervisors and ended up meeting whoever was available to meet me. They kept me waiting for almost half hour to meet them. She looked like she was having a bad day. Didn't know who I was and offered her my resume and she didn't want to see it. Felt like she just wanted to get over and done with as quickly as possible.
    Everything went smoothly with the rest of the process and I asked when will she make a decision.

    "You seem like a good addition to the team and will get back to you within 48 hours."

    Way to keep hopes up for applicants and then replied back saying no offer as I wasn't a good fit.

    During interview, she stepped out to get a halls for her throat as she was about to cough up a lung as she claims.

    Was there for over an hour, was presented the message "your a really good fit".

    2 hours have passed since I left and received a call that they won't go forward with the application.

    Been a shaw consumer for many years and now really re-considering that part as they just don't treat their applicants very well. Keeps you hanging and giving you hopes. Shaw in Vancouver is really one of the worst places to work at. You really gotta cater up to them in order to get hired or they judge you by your ethnic background.
    Have heard that one of the interviewees got hired even after cursing during the interview and for others who are positive, energetic and professional, they don't. How does that work?

    Interview Questions

    • Name your 3 strengths, why do you want to work with shaw, what 4 products do we sell. Scenario role play.   Answer Question

See What Shaw Communications Employees Are Saying

StarStarStarStarStar   Former Technical Support Representative in Calgary, AB (Canada)

Pros: “Great pay and fantastic work environment. Supportive staff and always willing to help. Cafeteria and snacks available as well as free coffee and tea”“Great pay and fantastic work environment. Supportive staff and always willing to help. Cafeteria and snacks available as well as free coffee and tea” – Full Review

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