I applied through other source. The process took 5 days. I interviewed at Shaw Communications (Winnipeg, MB (Canada)) in December 2016.
It was two weeks ago, I got a phone call from Manitoba Start. The job developer told me that my experience and background matched the requirement of Shaw communications TSR. I was very glad to hear that, so I applied the position online and attend the employer's cafe hosted by Manitoba Start. I was interviewed by a Technical Service Representative Supervisor. He asked me some questions about the position. I thought I gave him the best answers I had at that time. It took me about 20 minutes. The interviewer is very friendly.
I applied in-person. The process took a week. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in September 2015.
I had a terrible phone interview with HR Specialist from Shaw for a technical phone support position 1 year ago. Of course, I prepared for possible behavioral questions and thought about example stories.
HR Specialist asked me a question "Tell me about time you had a conflict with another employee/ how do you handle conflict situation" (I don't remember exact question but it was something similar). I never had an open conflict with anyone, I had a situation where I was discriminated by a coworker at work for being young and had to prove myself to be useful by producing good work. As result of my actions and hard work, I eventually managed to become friends with the coworker and even received a great recommendation letter from him.
Me: I have never had this exact situation you asked about but I had similar experience at company XYZ and that's what I did (start telling a story from above paragraph in details)
She: interrupts me and repeats question again to make sure I heart it
Me: Yes, thanks for explaining. This is what I would do if I ever encountered conflict situation at work( I gave a theory answer since she didn't want to listen to the story anyways)
She: That's not what I am asking, tell me a real-life situation. At this point she sounds very irritated, I will never forget her intonation. I was surprised because she was HR, it was her job and she didn't act professionally at all, I truly tried to be friendly and explain why I gave certain answers before.
Me: Then no, I didn't have any real-life conflict at work
Maybe she had a bad day/ got irritated by me not providing exact answer she was hoping for but her behavior was so unprofessional. I didn't start to fight with her but I really wanted to answer impolitely as well. My worst interview experience ever.
I will never apply to Shaw again after this.
I applied online. The process took 1+ week. I interviewed at Shaw Communications.
Group interview session prior to actually having a one-on-one interview for the TSR role. You are put in a group of 8+ people and observed to see if you stand-out or appear to fit the 'Shaw family'. After which you are contacted back for a one-one-one , if proven successful, and asked numerous technical questions regarding prior experience.
I applied online. The process took a week. I interviewed at Shaw Communications in June 2014.
Applied for the position online through Manpower. Had a quick phone call interview with Manpower, followed by an online behavioral and technical question session (Nothing too technical or hard for people that learn very quickly and have good high school math skills) then a face to face with Manpower about two days later. Quickly received an email that I was being booked for an interview session at Shaw's offices and I was going for the Technical Support position.
At Shaw, I was placed in one of two interview groups that each had three people. We had group activities first, then we were interviewed individually by 3 separate Shaw recruiters, all on Situational and Response questions with emphasis on basing your answer on a previous personal experience.
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I applied through other source. I interviewed at Shaw Communications.
Well my resume was selected for a position in which I did not apply
I was contacted by email
Interviewed 2 times at the request of the company + 2 more times at the request of me
None of the interviewers had any technical knowledge whatsoever
The money was over the top. I accepted what they offered and did not need to negotiate.
I applied through an employee referral. The process took 1 day. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in May 2012.
Super easy interview. Speaking English and being able to differentiate between they're and their or you're and your is not a requirement. They're really desperate for people due to high turnover.
I applied online. The process took 2 weeks. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in July 2009.
Phone Call and Phone Interview. 15 mins
Group Interview. 1 hour . 10 people. 2 Interviewers.
1:1 Interview. 2 Interviewers. 1 hour.
There was no negotiation it was a set hourly rate.
The process took a week. I interviewed at Shaw Communications (Vancouver, BC (Canada)) in February 2009.
Initially I applied for the position online, I then was left a voicemail message about the career fair. I printed out the same information used online and then brought it with me to the career fair. There was well over 200 people waiting in the lobby. After a few hours went by, myself and the next few people in line were taken by elevator to another floor, and asked to fill out a one page application. The application was then held onto and I waited in another line for 1:1 interviews.
Interviewees in line were asked again when they were brought to the front of the line which job they were applying for and had to wait to be interviewed by someone from that department. Up to this point, other than the wait, things were very professional.
So the first interview was with someone from the department selected on the application. Several questions were asked which are typical of call centers, mainly regarding availability and scheduling. In addition some job specific questions in which a scenario was presented were asked (in my opinion to check that you know what you are interviewing for.)
The first interview concluded, felt somewhat rushed, but justified in the amount of people interviewing (about 5 minutes per person), I was then scheduled for a second interview.
The second interview was for the following week. The second interview was somewhat more stress inducing, as it also felt rushed, but was significantly longer. Two employees (management or supervisory staff for the department) performed the interview. The types of questions asked were the same questions also asked by other call centers in the area in regards to "what would you do in this situation" and "tell me about a time you went above and beyond for a customer". They were professional, however the lack of writing very little down suggested that a decision had already been made and the interview was shortened.
I was then taken over to a computer with a test in which was presented as multiple choice. The questions on the test were somewhat out of date, but otherwise was too easy. Some questions were worded in a way that could suggest that all answers were incorrect. eg "Which do you NOT need to use Shaw Internet" of which the answers were "Ethernet cable, coaxial cable, A PC or Mac, Cable Modem" , As Shaw doesn't sell wireless enabled cable modems and some Shaw customers still use the pre-DOCSIS Teryon cable modems, all the answers were incorrect from the information provided. A DOCSIS cable modem model would have a USB port, customers can use WiFi enabled devices by Wifi or Ethernet.
After I left, I received an email as follows a month later:
"Thank you for your interest in Shaw and for your application.
We have carefully considered your application and at this time we are pursuing candidates whose qualifications more closely match our selection criteria.
Your profile will continue to reside in our database and we encourage you to update it regularly. Should we require someone with your qualifications in the near future, your application would be considered at that time.
Thank you again for your interest in Shaw. We wish you success in your future career goals.
Please note that this email address does not accept incoming emails. Please do not respond to this email."
The subject line of the email was for a different position than I had applied for, but otherwise this email has the same language as a competitor does. The questions asked during the second interview were consistent with that competitor as well, which suggests the same interview workflow was in use.
The positions applied for were reposted to the career section of the shaw.ca website, which suggests that the email is the generic "no offer" email, regardless of the reason.
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