Shell Energy Retail Call Center Agent Interview Questions | Glassdoor

Shell Energy Retail Call Center Agent Interview Questions

Interviews at Shell Energy Retail

1 Interview Review

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Call Center Agent Interview

Anonymous Employee in Coventry, England (UK)
Accepted Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 5 days. I interviewed at Shell Energy Retail (Coventry, England (UK)) in July 2017.

Interview

Interview process started with a test. English and Maths, to ensure you have a basic knowledge of these two sectors as they are needed in the job. However, do not take into consideration some people have learning difficulties, like myself (dyslexia).
Then went onto meet some department managers and did a team task of 'stranded on a mountain'. From there you were taken to role play a phone call. Ensure that you mention everything on the sheet when doing the role play.
Then you are interviewed. Gentleman who did this was rude, kept yawning, wasn't listening, as asking questions which I already answered.

Interview Questions

  • Can you tell us a time where you shown exceptional customer service?   Answer Question
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