Shutterfly Call Center Representative Interview Questions | Glassdoor

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Call Center Representative Interview

Anonymous Interview Candidate in Tempe, AZ
No Offer
Positive Experience
Average Interview

Application

The process took 3 days. I interviewed at Shutterfly (Tempe, AZ) in October 2011.

Interview

The process took place over three sessions. It began with the initial phone interview concerning my resume and past employment. Second was the one-on-one interview where I spoke with one of the managers, also discussing past employment. We also discussed possible customer scenarios and how I would handle them. The third interview was a skills test for typing, comprehension and taking calls from irate customers.

Interview Questions

  • If a customer called up and was irate and screaming at you over the phone, how would you handle it?   1 Answer
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