Sitel Call Center Agent Interview Questions | Glassdoor

Sitel Call Center Agent Interview Questions

Updated Jul 3, 2017
10 Interview Reviews

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Call Center Agent Interview

Anonymous Employee in Spartanburg, SC
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 days. I interviewed at Sitel (Spartanburg, SC) in July 2016.

Interview

It actually took about two hours in total. You fill out your application on line, they call you for an interview, tell you to dress business casual, and then once you come in, you have to take about three tests on their computer, including a typing test, to see if you qualify further to work with them. After you pass, a hiring manager sits you down in their office, asks you the usual "describe a time when..." questions, and then tells you right then whether or not you get the position.

Interview Questions

  • Describe a time when you had to deal with a difficult customer, what did you do to resolve the situation?   Answer Question

Other Interview Reviews for Sitel

  1.  

    Call Center Agent Interview

    Anonymous Employee in Milford, DE
    Accepted Offer
    Neutral Experience

    Application

    I applied online. I interviewed at Sitel (Milford, DE).

    Interview

    Quick interview, nice HR PERSONAL, who sadly end up quitting because of future issues. This job went down hill every since they started doing their HR work off site.

    Interview Questions

    • They focus on how we can help people   1 Answer

  2.  

    Call Center Agent Interview

    Anonymous Employee in Ocala, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Ocala, FL) in March 2015.

    Interview

    The coach was nice, and the interview was fast, and I was hired immediately. The questions were easy to answer. Me and two other people were hired at the same time. I think they needed people badly during that time.

    Interview Questions

  3. Helpful (2)  

    Call Center Agent Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. I interviewed at Sitel.

    Interview

    Applied online very long process so make sure you have enough time before applying. will ask questions about skills :customer skills, account skills and etc. depending on which campaigns you are wanting to join. Will get an email when you are done and informing you that they will contact you via email for further job information. does reply back really fast with job opportunity.

    Interview Questions

    • nothing really asked to call me or you can opt to call them at the end of process with access code. just wanted to ask more questions and to record phone voice.   Answer Question

  4. Helpful (1)  

    Call Center Agent Interview

    Anonymous Employee in Norman, OK
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Sitel (Norman, OK) in June 2014.

    Interview

    The hiring process itself was quick and I learned it's because they have a 70% attrition rate, which means they needed people RIGHT NOW. The interviewer was actually a very pleasant young woman who made me feel at ease, but asked a lot of very vague questions that didn't really gauge what type of worker I was, but rather gauged how I felt about the work environment itself.

    Interview Questions

    Negotiation

    There was no negotiation phase. They offered me a position and I took it.


  5. Helpful (2)  

    Call Center Agent Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sitel (Memphis, TN) in April 2012.

    Interview

    Sitel has recruiters who contact you via email. Once you've gone through the assessments they set up a phone interview which is rather detailed, something comparable to the STAR method. You're asked several situational questions regarding customer service situations. The interviewer is typing as you answer. I was asked about 10 of these questions. Be as detailed as possible.

    Interview Questions

    Negotiation

    There isn't any negotiation.


  6.  

    Call Center Agent Interview

    Anonymous Employee in Augusta, GA
    Accepted Offer
    Positive Experience

    Application

    I applied in-person. The process took a week. I interviewed at Sitel (Augusta, GA) in September 2011.

    Interview

    I went in to apply they then asked me to do the skill set test which afterwards the same day I did my interview and was hired on the spot

    Interview Questions

    • There was never any hard questions during thr interview portion   Answer Question

  7.  

    Call Center Agent Interview

    Anonymous Employee in Kingston upon Thames, England (UK)
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Sitel (Kingston upon Thames, England (UK)) in October 2014.

    Interview

    Long waiting time. Very easy basic test.
    Group interview . Senior manager with bad attitude made me unconfortable. Bad experience.Silly test made u wonder if job is right for you.
    Too long wait for 3interview did not make sence.

    Interview Questions

  8.  

    Call Center Agent Interview

    Anonymous Employee in Lisbon (Portugal)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 4+ weeks. I interviewed at Sitel (Lisbon (Portugal)) in September 2014.

    Interview

    the interview process was simple.You should just make some tests in the other language and answer correctly to the phone call made by them.Unfortunately, the interview process took long time because the people at the HR are not very wem*ll organized.Although they had a very strong health insurance that they offered immediately.

    Interview Questions

    • How you would anser to the client if he upsets you?   1 Answer

    Negotiation

    they were no negotiation phase.


  9.  

    Call Center Agent Interview

    Anonymous Employee in Düsseldorf (Germany)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Sitel (Düsseldorf (Germany)) in May 2017.

    Interview

    -Kurze Vorstellung der Firma und alle Vorteile die man in der Firma und durch die Firma hat
    - Ein kurzer Einstellungstest
    - Danach ein leichter Test
    - Persönliches Gespräch, wo man den Fragen der Belegschaft antworten konnte

    Interview Questions

    Negotiation

    Einfach


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