Sitel Customer Service Representative Interview Questions | Glassdoor

Sitel Customer Service Representative Interview Questions

Updated Jul 20, 2017
133 Interview Reviews

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133 Candidate Interview ReviewsBack to all Interviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Albuquerque, NM
Declined Offer
Negative Experience
Easy Interview

Application

I applied online. I interviewed at Sitel (Albuquerque, NM) in July 2017.

Interview

Spoke with a person over the phone. He had absolutely no personality. He was monotone and couldn't answer any of my questions. He told me I needed to be in front of a computer but we never even turned my computer on.

Interview Questions

  • Tell me a time you had a customer that was upset. How did you handle it?   Answer Question

Other Interview Reviews for Sitel

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Greenup, KY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Greenup, KY).

    Interview

    It was quick. You have to pull up the website of the client you will be working for and answer questions about the site and product. It wasn't hard at all.

    Interview Questions

    • Why I wanted to work for Sitel?   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sitel.

    Interview

    Showed up to the office, checked in. Waited to be call, interviewer was nice and ended up being my manager . Asked questions regarding how knowledgeable I was about campaign I would work for. Hired on the spot.

    Interview Questions

  3. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee in Albuquerque, NM
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Albuquerque, NM) in April 2017.

    Interview

    I applied online and they called me to set up a face-to-face interview after two weeks. Attire is byusiness casual. Ot was an easy interview. The interviewer was very nice. We talked about how much we love coffee (i willbe working for the coffee shop account) and he just asked about my past customer service experience. I was hired on the spot, did my drug test the next day and received my offer shortly after.

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Asheville, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sitel (Asheville, NC).

    Interview

    Very basic personality based questions. They also ask about previous employment and review open availability. There were questions about how to turn on a computer not that it really a matters.

    Interview Questions


  5. Helpful (9)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Sitel.

    Interview

    Quick simple phone interview. Interviewer was pleasant to speak with although she did seem a bit rushed. Made sure I knew basic computer skills, copy, paste, looking up websites. She also had me look up youtube videos and watch them while on the phone with her and answer basic questions about the videos details. Again it was all very straight forward and simple. Make sure you are confident with phone communication and verbal usage.

    Interview Questions

    • How would you help an angry customer?   2 Answers

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Neutral Experience

    Interview

    I got a call back in a couple of days and the lady said she was from SITEL. She asked about how much am I looking to make a month. I just said at least $1000. Then I started getting calls from another lady about trying to sell other company's products. Like one was an online shopping store, and another one ( which sounded like a different lady but It could've been the same one both times) about an app for identity theft. I can't figure out what is going on because she wants me to sell these products. Which she would make money off me for anything I sold if I did take the offer. I said no because trying to sell those products wasn't a reliable source of income. She said I'd make $100 off each person I got to sign up. I signed up for customer rep. at SITEL. Answering inbound calls. Now I don't know how to get a hold of anybody to ask questions because the lady never said anything about an interview. Someone please give me advise on what to do or a number to call.

    Interview Questions

    • How much money am I looking to make a month   2 Answers

  7. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Sitel (New York, NY).

    Interview

    You can apply online, then they call you in for testing, then you get a fave to face interview. Dress code from the jump is not enforced so people showed up in pajamas, one female wore a low cut breasts exposing shirt, some guy showed up in flipflops and torn jean shorts and they still got hired.

    Interview Questions

    • Mostly customer service questions about handeling irate customers.   Answer Question
  8. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sitel (Atlanta, GA) in January 2017.

    Interview

    It was very easy. The interview was friendly and was a great listener. She made me feel comfortable and like it was a conversation with a friend. This was for a training for the future time so I got an offer but training did not start yet

    Interview Questions

    • what are some of your weakness   1 Answer

  9. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (New York, NY).

    Interview

    I applied and did the assessment. Now I have a phone interview tomorrow 12/2/16. I was instructed to be sitting in front of a computer when they call me for the interview


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