Sitel Customer Service Agent (AAA) Interview Questions | Glassdoor

Sitel Customer Service Agent (AAA) Interview Questions

1 Interview Review

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Customer Service Agent (AAA) Interview

Anonymous Employee in Vernon Hills, IL
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2 days. I interviewed at Sitel (Vernon Hills, IL) in October 2013.

Interview

The Hiring process entailed to fill out an online 4 page application followed by an assessment (behavioral, Technical, Typing, Voice Audition). I was notified by email if passing and invited to schedule an interview. I was able to through a link pick the best times for me and also cancel if necessary. The interviewer called 15 minutes late but she had back to back interviews and was very nice.

Interview Questions

  • I had to role play with here on the type of call I would take from A through Z. They wanted to see if I can think on my feet and have good judgment.   1 Answer

Negotiation

There was no negotiations it was a fixed off of part time 9.50/hour pay.

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