Sitel Interview Questions | Glassdoor

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Sitel Interview Questions

Updated Jan 12, 2018
444 Interview Reviews

Experience

Experience
60%
22%
18%

Getting an Interview

Getting an Interview
68%
12%
6%
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4

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Candidate Interview Reviews

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  1. Helpful (9)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Sitel.

    Interview

    Quick simple phone interview. Interviewer was pleasant to speak with although she did seem a bit rushed. Made sure I knew basic computer skills, copy, paste, looking up websites. She also had me look up youtube videos and watch them while on the phone with her and answer basic questions about the videos details. Again it was all very straight forward and simple. Make sure you are confident with phone communication and verbal usage.

    Interview Questions

    • How would you help an angry customer?   2 Answers

  2. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Paulsboro, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Paulsboro, NJ) in March 2017.

    Interview

    Awesome video chat with talent requisition. The people they hire to find candidates are friendly and very informative. We did a live chat via FaceTime. All of my questions were answered in a clear manner. This job is perfect for the stay at home parent that needs some extra money.

    Interview Questions

    • Have you worked in customer service   1 Answer
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Wichita, KS
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Wichita, KS) in March 2017.

    Interview

    They asked very few questions. They basically will hire anyone who has an internet connection and a monitor. They will tell you how great this job is and how much potential you have at Sitel.

    Interview Questions

    • Why would you like to work for Sitel?   1 Answer

  4. Helpful (6)  

    Inbound Call Center Representative Interview

    Anonymous Employee in Pompano Beach, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Sitel (Pompano Beach, FL).

    Interview

    HR mgr was relaxed and professional, casual environment; computer assessment took about 30 minutes and then about 20 minute interview using referencing company's list of general questions; was hired within days of interview.

    Interview Questions

    • (I thought this a clever question in getting to know their applicants) what do you look for or want from the company ?   1 Answer

  5.  

    Work From Home Customer Service Representative Interview

    Anonymous Interview Candidate in Augusta, GA
    No Offer
    Negative Experience

    Application

    I applied online. The process took 2 days. I interviewed at Sitel (Augusta, GA) in February 2017.

    Interview

    I applied online for work from home position (Augusta, GA). Received a 3 min phone interview. Was told I do not qualify because I live so close to the actual Sitel-Augusta site.


  6.  

    Call Center Insurance Agent Interview

    Anonymous Employee in Spartanburg, SC
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sitel (Spartanburg, SC) in February 2017.

    Interview

    They have a talent specialist call you very shortly after if they liked your initial application. This was very good! You get in for an interview quickly. The interviewer was very to-the-point and explained the job well and quickly. It was great.

    Interview Questions

    • Would you be willing to take the P&C license exam?   2 Answers

  7.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    Declined Offer
    Neutral Experience

    Interview

    I got a call back in a couple of days and the lady said she was from SITEL. She asked about how much am I looking to make a month. I just said at least $1000. Then I started getting calls from another lady about trying to sell other company's products. Like one was an online shopping store, and another one ( which sounded like a different lady but It could've been the same one both times) about an app for identity theft. I can't figure out what is going on because she wants me to sell these products. Which she would make money off me for anything I sold if I did take the offer. I said no because trying to sell those products wasn't a reliable source of income. She said I'd make $100 off each person I got to sign up. I signed up for customer rep. at SITEL. Answering inbound calls. Now I don't know how to get a hold of anybody to ask questions because the lady never said anything about an interview. Someone please give me advise on what to do or a number to call.

    Interview Questions

    • How much money am I looking to make a month   2 Answers
  8. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sitel (Atlanta, GA) in January 2017.

    Interview

    It was very easy. The interview was friendly and was a great listener. She made me feel comfortable and like it was a conversation with a friend. This was for a training for the future time so I got an offer but training did not start yet

    Interview Questions

    • what are some of your weakness   1 Answer

  9. Helpful (1)  

    Work From Home Agent Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I interviewed at Sitel in January 2017.

    Interview

    Interview was very short basically asking about my work experience and if I had worked from home before. Agent informed me that I was a good fit and to watch for a hiring email. Hope to hear from them soon.

    Interview Questions

    • What type of work experience I have   1 Answer

  10. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Sitel (New York, NY).

    Interview

    You can apply online, then they call you in for testing, then you get a fave to face interview. Dress code from the jump is not enforced so people showed up in pajamas, one female wore a low cut breasts exposing shirt, some guy showed up in flipflops and torn jean shorts and they still got hired.

    Interview Questions

    • Mostly customer service questions about handeling irate customers.   Answer Question

See What Sitel Employees Are Saying

StarStarStarStarStar     Current Anonymous Employee

Pros: “Great training Close knit teams Opportunities for OT”“Great training Close knit teams Opportunities for OT” – Full Review

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