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      Customer Service Manager (CSM) Interview

      Dec 15, 2020
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Slack

      Interview

      Online Application CV screening by recruiter 30 mins first phone screening with a recruiter 30 mins second phone interview with hiring manager 90 mins interview with two managers: detailed CV and background questions. All in all: very professional and clear process

      Interview questions [1]

      Question 1

      Why the company how can you relate to the role
      Answer question

      Other Customer Service Manager (CSM) Interview Reviews for Slack

      Customer Service Manager (CSM) Interview

      Jul 17, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Slack in Jul 2021

      Interview

      Call with recruiter. Showed up to call late and was rushing through the process. Almost as if he had to tick checkbox and move on. Unfriendly and obnoxious. Uninterested in "selling" Slack as a good place to work or did not know when asked specific questions about the team and company. Spoke to me (when he spoke) as if I was "lucky" to be speaking to him for the role at all. Slack does appear to be a great place to work looking from the outside-in, in addition to reading all positive reviews but their recruitment team must do better. They are the first contact through the employee experience. My drive to join their rank dropped instantly and I was no longer willing to carry on with the recruitment process at Slack. Please Slack recruitment: Do better. Really. Do not be complacent. It is understandable that you may have to outsource the service and if so, do set the Standard and baseline for all contractors. Anyway best of luck.

      Interview questions [1]

      Question 1

      None. I took over the interview and ask to told him a bit about me and why I was applying for the role at slack.
      Answer question
      4