Southwest Airlines Interview Questions in Baltimore, MD | Glassdoor

Southwest Airlines Interview Questions in Baltimore, MD

Updated Apr 18, 2017
15 Interview Reviews

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  1. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Southwest Airlines (Baltimore, MD) in April 2017.

    Interview

    It was a fairly short phone interview (20mins) and the recruiter asked a few questions. She also detailed the position duties, pay, and benefits. We reviewed requirements for the position as well.

    Interview Questions

  2. Helpful (2)  

    Ramp Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Southwest Airlines (Baltimore, MD) in February 2017.

    Interview

    I applied to Ramp Agent for Southwest BWI on 02/14/17 and 02/15/17 because they had two separate job postings. I got a call to schedule my phone interview where they recruiters scheduled them for the same day, which was Friday 02/17/17. They didn't notice until it was time for my interview and the first recruiter which was a male told me that they would just omit the second interview because its no need to be interviewed twice for the same position. That was Friday, that Monday 02/20/17 I checked my email and wasn't selected to move on in the hiring process. Tuesday 02/21/17 I received a call from the second recruiter who was a female and originally supposed to interview me other the phone. She scheduled another interview for the next day, she ended up not calling Wednesday and called Thursday. The interview went well I got a call Monday stating that I was selected for a F2F which is scheduled for March 14th.... So I still have my fingers crossed that I do well on the F2F!

    Interview Questions

    • Why do you want to work at Southwest?   Answer Question
    • Are you familiar with the job requirements of this position?   Answer Question
    • Are you comfortable lifting between 50 and 80 lbs?   4 Answers
  3.  

    Operations Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 7 weeks. I interviewed at Southwest Airlines (Baltimore, MD) in January 2017.

    Interview

    Phone interview followed by F2F. Phone interview was not bad at all - just be yourself. F2F was very laid back. Again - be yourself. Southwest looks for an outgoing personality and someone who is in line with their company culture. Do your research.

    Interview Questions

    • Name a time when you were faced with a challenging confrontation by a customer - where were you and how did you resolve the issue?   Answer Question
    • Name one positive experience you had with a customer.   Answer Question
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  5. Helpful (4)  

    Operations Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Southwest Airlines (Baltimore, MD) in October 2016.

    Interview

    i had my phone interview on 27th of sep 2016 for baltimore position,and after the phone interview i was informed that you are selected for face to face interview .i travelled to baltimore from chicago had my interview on 20th oct it was simple interview ,after the interview she took my id card and back ground consent form and informed me you will hear from us soon and mean while if you have any question you can check with the hr who is corresponding with you its almost 11th day i had my interview so far no update from them.

    Interview Questions

  6. Helpful (1)  

    Ramp Agent Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Southwest Airlines (Baltimore, MD) in September 2016.

    Interview

    Felt like I was being judged from the moment I walked in. Interviewed by 2 female ramp agents who were trying to discourage me from working there. Talked down on my work experience. Told me that she didn't think I was cut out dmfir the job. Didn't tell me one good thing about the position or the job in general, all negatives.

    Interview Questions

  7.  

    I Applied Online Summer 2016 Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Baltimore, MD) in September 2016.

    Interview

    The interview process was quick and simple. First was the phone interview Easy question. Received a call right after for in person interview. Haven done the in person interview yet but it didn't take long for them to schedule the next step

    Interview Questions

    • Are you willing to work flexible hours?   1 Answer
  8.  

    Ramp Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Southwest Airlines (Baltimore, MD) in June 2016.

    Interview

    I'm currently still in the hiring process, so far so good.. Had my phone interview, recived a phone call back about a week later, she told me they were going to move forward with the hiring process. My face to face interview is scheduled for June 21st, wish me luck

    Interview Questions

    • Why do I want to work for southwest?   1 Answer
  9. Helpful (3)  

    Customer Service Agent Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Southwest Airlines (Baltimore, MD) in May 2016.

    Interview

    Applied in January, Had a phone interview, beginning of May, went great, two weeks later they will schedule for a face to face. end of May waiting to see when training is going to be. The interview is in Baltimore Maryland at the Bwi airport.

    Interview Questions

    • Had a phone interview, went great, very short and quick. Interviewer asked basic questions such as my job experience, why do I want the work for SWA, why do I think I would be a good fit for the customer service position   1 Answer

    Negotiation

    very easy

  10.  

    In Flight Ops Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Southwest Airlines (Baltimore, MD) in May 2016.

    Interview

    Applied on line in 12/2015. Received a call a few months later and had a phone screen. Was invited in for an person and then flown to TX for a final. Took almost 8 months from start to finish. Everyone was very nice

    Interview Questions

  11.  

    Recruiter II Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Southwest Airlines (Baltimore, MD) in February 2016.

    Interview

    Easy to apply online. Questionnaires where simple to fill out and follow. General background information required: Schooling, residence information for the past 5 years, employment information for the past 10 years.

    Interview Questions

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