Southwest Airlines Interview Questions
Updated Sep 26, 2023
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Anonymous Interview Candidate in Dallas, TX
I applied online. I interviewed at Southwest Airlines (Dallas, TX)
Interview was excellent. Received advice before every step of interview and recruiter followed up every step of the way. Very nice and friendly to work with. Culture is very important to Southwest Airlines, so they are primarily looking to see how well you will work with the team.
- What was a difficulty you had while tutoring other students?

Anonymous Interview Candidate in Dallas, TX
I interviewed at Southwest Airlines (Dallas, TX)
The interview Process was fun and long . Be energetic and be yourself . I missed my first fight and made it to the second round of interviews so I was there all day
- Why southwest and not another airline ?
What people are saying about Southwest Airlines
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Anonymous Employee in Dallas, TX
I applied online. I interviewed at Southwest Airlines (Dallas, TX) in Sep 2023
Submitted application January 2023 and received an email to confirm if still interested in position 8/22/23. Received face to face interview email 8/28/23. The interview was on 9/11/23 and received CJO at the interview. Will be notified in November of the next steps and training information but I do know that training will be between January- March 2024. Biggest tip I can give is to be your complete self.
- Tell us about a time you had to tell a customer “no”.

Anonymous Employee in Atlanta, GA
I interviewed at Southwest Airlines (Atlanta, GA)
There were two interviews one on one and a panel interview. At the second interview I was given an offer and accepted the position. Very good company to work for.
- How have you handled a difficult customer in the past

Anonymous Interview Candidate in Dallas, TX
I applied online. The process took 6 months. I interviewed at Southwest Airlines (Dallas, TX) in Sep 2023
Applied online, took several months to get phone interview. Then was invited to Dallas for face to face interview. There were about 50 applicants scheduled for the 2pm interview. They bring you into a conference room to explain info about Southwest. Then I was individually called to an interview with a recruiter and a flight attendant. I’ve heard they offer jobs at the interview but I didn’t see anyone in our group get an offer.
- Tell us about yourself? Tell us the job duties of a flight attendant? What do you know about Southwest? Why do you want to work for Southwest?

Anonymous Employee in Fort Myers, FL
I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)
Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.
- Tell me about a time you went above and beyond for a customer?

Anonymous Interview Candidate in Dallas, TX
I applied online. I interviewed at Southwest Airlines (Dallas, TX) in Sep 2023
The interview process was relatively easy and quick. I had a 30-minute interview with HR and was notified in two days that I was invited to an in-person interview. I didn't have much of a choice on the day of the interview, but it worked out with my schedule. The interviewers were nice and made me feel at ease. Questions weren't too hard, more informal interview (Q&A) than an actual test of skills. HR was presented in the interview, which is a first that I've seen. Overall, interview went well. Received notification that I did not receive the job offer about 4 business days. HR gave a high-level explanation that there was a candidate that was better aligned for the position and offered to have a follow up for additional feedback. One thing I did notice is that the hiring manager kept saying that they were a budget airline (which of course I knew). So, this left me wondering if the final decision was based on salary as I had requested the top of the pay scale but had all of the preferred requirements and experience. A lot of companies these days are overlooking great candidates over pay. Hope this wasn't the case but if it was, let this be feedback to employers to be transparent about pay and at least give the opportunity to perspective employees if they can meet in the middle.
- Do you have experience with putting together a presentation for senior leadership?

Anonymous Interview Candidate in Chicago, IL
I applied online. I interviewed at Southwest Airlines (Chicago, IL)
Very rude personnel in the office conducting interviews. One of the guys was constantly aggravated almost yelling while asking questions. You can clearly tell he has absolutely NO IDEA how operations run or aviation regulations. This guy was a complete moron of a human being and I guarantee his moronic views was the reason the interview went horribly from the start. If you're going to conduct interviews with people you should at least understand how the job responsibilities work. Also none of the interview questions pertained to the actual job title that was being interviewed for.
- What was an experience you had that was negative with you and a co-worker and how did you handle the situation ?

Anonymous Interview Candidate in Dallas, TX
I applied through a recruiter. I interviewed at Southwest Airlines (Dallas, TX)
The Interview Process in itself was not bad but needs work. To call a candidate ahead of time for a role and ask them to apply for several different positions and go through the process and then to not even bother with timely follow-up or feedback on how the interview went or where they stand for weeks upon weeks is unprofessional. Then after it all, sending a generic "You are no longer under consideration email" after the candidate has called and emailed you for status directly is rude. Southwest "seems" to have a history of great culture but recently "within the last year or so" there seems to be a lot of internal dissolution of the brand. For a company that prides itself on being "people first", there seems to be a festering negative attitude lately that has turned me off completely for wanting to pursue working here.
- Tell me more about yourself and Why Southwest? What can you bring to Southwest? Do you feel you would be a great fit for the Culture Here? Tell me how you can do what we've already done? (not in those words but if you paid attention to their responses, this was definitely implied)

Anonymous Interview Candidate
I interviewed at Southwest Airlines
Interviewer was more worried about note taking than conversing. If that was the priority, they should have asked to record the interview. It was choppy with multiple "can you repeat the last part again"s.
Southwest Airlines Interviews FAQs
Glassdoor users rated their interview experience at Southwest Airlines as 78.8% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for QA and Continuous Improvement Manager rated their interviews as the hardest, whereas interviews for Corporate Recruiter and ITSM Consultant roles were rated as the easiest.
The hiring process at Southwest Airlines takes an average of 64.9 days when considering 1,546 user submitted interviews across all job titles. Candidates applying for Software Engineer had the quickest hiring process (on average 1 day), whereas Fight Attendant roles had the slowest hiring process (on average 285 days).
Common stages of the interview process at Southwest Airlines according to 1,546 Glassdoor interviews include:
Phone Interview: 28.18%
Drug Test: 15.29%
One on One Interview: 13.27%
Group Panel Interview: 13.12%
Background Check: 10.84%
Skills Test: 8.69%
Presentation: 4.65%
IQ Intelligence Test: 2.72%
Personality Test: 1.77%
Other: 1.47%
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