Southwest Airlines Interview Questions | Glassdoor

Southwest Airlines Interview Questions

Updated May 23, 2017
754 Interview Reviews

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  1.  

    Intern Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience

    Application

    I applied through college or university. The process took 4+ weeks. I interviewed at Southwest Airlines (Dallas, TX) in June 2015.

    Interview

    Start with the phone interview and wait for about 3 weeks and got an interview invitation. The people are all nice and friendly! They asked basic questions like what did you do and what is your personal goal. Not that difficult but I did not well prepared, so I didn't get the offer from them.

    Interview Questions

    • Why Southwest Airlines? What did you do and why you do that? Also, asking about your personal goal, what is your favorite class, and so on   Answer Question

  2.  

    Internship Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    I applied online. The process took 3+ months. I interviewed at Southwest Airlines in February 2016.

    Interview

    Applied in late October and did not hear back about getting a first round interview until February. I did not get an interview and just received the standard rejection email. Not a big deal, but would have liked to know in less than 3 months about a first round interview.

    Interview Questions


  3. Helpful (3)  

    Accepted Offer
    Positive Experience

    Interview

    This was a very long process, so patience is needed , but we'll worth it once the official offer comes through. From the time of application to my official offer it was about 4 to 5 months , probably closer to 4 months .

    I sent in the application , a few weeks later was called by a recruiter , a few weeks later was offered the face to face interview at the call center. Right after my face to face I was finger printed , drug tested , and they started the background check - which is lengthy. About 6 weeks after the start of the background check I was told I cleared the background and to expect a seat in training next month. About 3 weeks after that I received the official job offer phone call , email , and received the initial on boarding email . I start training next month.

    Negotiation

    No negotiations.


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  5. Helpful (3)  

    Accepted Offer
    Positive Experience

    Application

    I applied through a recruiter. I interviewed at Southwest Airlines.

    Interview

    Applied 2 months ago & barey this month (June) I received an email to fill out the inform. Form there I did a phone interview. & was told I will be going to the face to face coming up in one week.

    My recruiter was awesome & friendly. She went over everything such as resume & background info etc. & she explained to me about job requirements, salary, training etc.

    Interview Questions

    • Why do you want to work for SWA?
      Explain the time you gave exceptional customer service?
      Do you have computer skills?
      Do you know the job requirements?  
      Answer Question

  6. Helpful (1)  

    FA Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Application

    I applied online. I interviewed at Southwest Airlines.

    Interview

    I applied in august. I received an email for a questioneer and then another email to fill out my work and address history. Then, I received a phone call a few days later. My phone interview is scheduled and coming up shortly.. :D I will update this after the process has been completed.


  7. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Marietta, GA
    Accepted Offer
    Positive Experience

    Interview

    I applied online 3+ ago. The second month i received an email to do a questionnaire. This week i received an email to do my 10 years employment history and they also called me to let me know how much time i had to do it; now im waiting for a phone interview.

    Interview Questions

    • The starting pay is xxxxx, does that work for you?   2 Answers

  8. Helpful (1)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Application

    The process took 5 weeks. I interviewed at Southwest Airlines.

    Interview

    I applied online and was called for a phone interview a few weeks later. The recruiter seemed very uninterested and was completely monotone which made it difficult to express my excitement for the company and the position. I was told that I will be emailed in a couple weeks but received a generic "you are not being selected at this time" email the very next day. I'm extremely frustrated.

    Interview Questions


  9. Helpful (7)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 2+ months. I interviewed at Southwest Airlines (Dallas, TX) in November 2016.

    Interview

    Verry very long process.Applied the morning the jobs posted.Recieved an email a month later to complete the survey. Next phone call. for phone interview, the recruiter is very pleasant.If you pass the phone interview next you have to submit 10year work and background history.Next another contractor recruiter calls to schedule your f2f.They email you paperwork to bring.MAKE SURE THE DAY YOU FLY OUT THE CUSTOMER SERVICE AGENT gives you a 4 part ticket mine didnt its a headache and you are blamed if you dont have it.For your face to face arrive atleast 30 minutes early to check in and fill out paperwork. you are interviewed by three crew members for your f2f they stress to relaxxx mmm not true .Next you do finger printing afterwards you do Q&A and presentation at the same time you will be called to see if your small enough to walk through the aisles and fit in a jump seat.

    Interview Questions

    • What do you know about Southwest   Answer Question
    • Why do you want to be a flight attendant   Answer Question
    • tell us about a time you went above and beyond   Answer Question
    • Scenario;what would you do if a passenger was upset and had 15 mins to finish something on his phone but your flight doesnt have wifi. and the kid behind him is kicking his seat   Answer Question
    • what would you do if your working a flight and your supposed to be picking up trash but your other crew members are in the back talking and texting   Answer Question

  10.  

    Ticket Agent Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    I put in an application two weeks ago and got hit up rather quickly to do a phone interview. I did the phone interview and the recruiter and I went back and forward at least 4 to 5 times making sure the background check information.

    Yesterday afternoon she left me a message telling me that everything cleared and that I am ready for my face to face interview. But here is the kicker. She told me to get back to her asap so we can schedule an interview. I call her and leave a message and send her an email regarding available times for me to come in.

    She leaves me an email the next day telling me, at 11:49am that I don't get get back to her by 2pm that same day, she will move on to other candidates.
    I mean, what? What was the big rush? She told me that the next interview date was on the 14th, 7 days away. I have never worked with an employer who uses these tactics. She wasted my time, I have responsibilities outside of applying for this job and Southwest proved to be inflexible.

    If this is how their recruiters operate, I hate to see how they go about daily operations at the airport.

    Interview Questions


  11.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in San Francisco, CA
    No Offer
    Positive Experience

    Application

    I applied online. The process took 4+ weeks. I interviewed at Southwest Airlines (San Francisco, CA) in November 2016.

    Interview

    Applied online through indeed.com. A month later recevied a phone call for a short phone interview. Questions regarding my past work experience, customer service questions, and what the pay and hours would be. After that she invited me to come in for a interview the next day. When I got there it was only me and her, we went over my job experience again and more customer service questions. This is my 2nd interview with Southwest so I knew what to expect, and having customer service experience I answered the questions with no problem. After the interview she said she still has other interviews and I would find out either way it went. Judging from other peeople interviews on here and my own past interview I've learned that most likely that means a thanks but no thanks. Seems like if they want to hire you they go ahead with a background check and drug test that day. So I won't be holding my breath for that rejection email.

    Interview Questions

    • Have you ever delt with an upset customer and how did you deal with it?   Answer Question

See What Southwest Airlines Employees Are Saying

Star Star Star Star Star   Current Flight Attenant in Bwi Airport, MD

Pros: “employee friendly but the pay is very low”“employee friendly but the pay is very low” – Full Review

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