Sprint Lead Retail Consultant Interview Questions | Glassdoor

Sprint Lead Retail Consultant Interview Questions

Updated Feb 28, 2017
28 Interview Reviews

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Lead Retail Consultant Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 2+ weeks. I interviewed at Sprint in February 2017.

Interview

I had three interviews first with the assistant manager then store manager then the district manager! It was all the basic questions asked at any interview! On the third interview I was offered the job! And was walked through what the training process!

Interview Questions

  • Name a time you failed in a sale? Name a time you have a complete solution? Name a time you dealt with a difficult customer and what did you do to over come it?   Answer Question

Negotiation

I'm in the negotiation phase I am doing the background check and drug test !

Other Interview Reviews for Sprint

  1.  

    Lead Retail Consultant Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Sprint (New York, NY).

    Interview

    phone call interview and face to face. Face to face is very easy, they simply read off a piece of paper to ask you questions. Then again, I was promoted to this position which was dirt easy.

    Interview Questions

  2.  

    Lead Retail Consultant Interview

    Anonymous Employee in Winston-Salem, NC
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sprint (Winston-Salem, NC) in December 2016.

    Interview

    Great interview process. Three managers sat me down in the back and had a area set up while each of them had a series of questions that related to the job and also my experience

    Interview Questions

    • Do you hate to lose or love to win?   1 Answer
  3.  

    Lead Retail Consultant Interview

    Anonymous Employee in Akron, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Sprint (Akron, OH) in November 2016.

    Interview

    I applied online and got a call later that day from the general manager about setting up an interview. It was a very laid back interview with a lot of back and forth discussion of different topics. It was a very effective interview in both of us getting to know each other and see if it was a good fit. I was asked a few questions about what I did in certain situations, but the majority of the interview was more of a conversation. I originally applied to the retail consultant position, but I was asked to apply to the lead position because of my experience. I went home and applied to the other position and a few days later I got a call asking if I was still okay with proceeding through the hiring process. I said yes and was then told I'd receive an email from the recruiting team to fill out information on continuing with my application. After that I got a call with an official offer, which I accepted, and then was sent an email about my drug testing location and sending in for the background check. It was overall a very great experience and I am very excited about this company with everything I've experienced.

    Interview Questions

    • Describe a time you had to deal with a difficult customer.   Answer Question

    Negotiation

    I told them my current pay and that I didn't want any less than that. The base pay for the position was not quite what I wanted, but because of my experience I was countered with a significant increase from what I even asked.

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  5.  

    Lead Retail Consultant Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    The process took 5+ weeks. I interviewed at Sprint.

    Interview

    My process was long but in the end I got the job so it was worth it. I applied 7/23. Recieved a call from store manager 7/24. Conducted a phone interview and was notified immediately that I would be moving on to the next step. Two weeks pasted finally was scheduled for an interview. It was a panel interview. Questions weren't too hard but they seem to take it pretty seriously. About a week later, I was invited to the store for a walk through, which signaled to me tha I had the job. Two weeks pasted again and no word. Finally a manager called me from one of the SWAS locations. Conducted a face to face interview within 3 days. That was on 8/23. Took a drug test that Friday. On 8/28 got an offer. The manager from the first store was going to hire me but took a month. So I took the offer from the second store which was good because I will be in charge of my own store.

    Interview Questions

    • What steps would you take if your store was not accomplishing its goals?   Answer Question

    Negotiation

    I took the first offer. I probably should've negotiated but I'll make it up with commission.

  6.  

    Lead Retail Consultant Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sprint (Los Angeles, CA) in September 2015.

    Interview

    basic questions, got a phone call to review resume, invited for interview in two days, interview with three store managers, very easy and basic questions about retail sales, no excitement, dull company culture

    Interview Questions

  7. Helpful (1)  

    Lead Retail Consultant Interview

    Anonymous Employee in Miami, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sprint (Miami, FL) in May 2015.

    Interview

    First you must submit your resume and complete an online assessment and personality test. If you pass these 2 areas you will be contacted by store manager for an interview. Process of 3 interviews typically, 2 different store managers and a third with District manager. Sometimes can be just a manager and DM. They will ask you about your work history, sales experience, questions to see how you handle different situations, ect.

    Interview Questions

    Negotiation

    Be confident, know exactly what you want, be proactive in expressing your excitement on commission and not relying on base pay. Sprint is very picky and only wants motivated individuals.

  8.  

    Lead Retail Consultant Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sprint (Dallas, TX) in April 2015.

    Interview

    The interview with Swas consisted of meeting with your lead and market manager at a local store. Then you will receive a call back for a drug screening. After the drug screening you wait for a week and usually start within a week! The process was very speedy.

    Interview Questions

    • What is your experience with sales?
      Tell me about a one where you had to overcome and objection?  
      Answer Question
  9.  

    Lead Retail Consultant Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sprint (Baltimore, MD) in March 2015.

    Interview

    Very casual, friendly and open. We met in a restaurant as we were both in between appointments, so it was very relaxed. Standard q & a for a position in the sales industry. There were some promises made that were not kept and that was disheartening. All in all they are a good company to work for if your are young. Not so much if you have financial obligations to uphold.

    Interview Questions

    • Typical questions…Give one instance where you resolved a difficult situation with a customer.   Answer Question
  10.  

    Lead Retail Consultant Interview

    Anonymous Employee in Waterford, CT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Sprint (Waterford, CT) in March 2015.

    Interview

    Very simple. Asked how you can become an asset to the sprint family. The hiring manager went over the ethics, values, and process of the company. Expectation is set high. The interview was very straight forward. Communication is a key component in this interview. Make sure you answer the questions from experience not making up information as you go.

    Interview Questions

    Negotiation

    No negotiation.

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