Staples Account Manager Interview Questions | Glassdoor

Staples Account Manager Interview Questions

Updated Mar 17, 2017
20 Interview Reviews

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Account Manager Interview

Anonymous Interview Candidate in New York, NY
No Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. The process took 1+ week. I interviewed at Staples (New York, NY) in March 2017.

Interview

Received initial call by applying on ZIP-RECRUITER from senior HR executive. Scheduled a follow-up telephone interview with same person. Both initial call & second interview were highly professional & conducted with thoughtfulness & respect. Above everything else was that I received a thank you letter that told me I would not be continuing with the hiring process. Though disappointed I found that acknowledging my efforts to the process was very respectful--this was one of perhaps 2 or 3 letters I received out of the many interviews I've had. Great to know there are professionals who do their job very well indeed.

Interview Questions

  • Why are you applying to this company?   Answer Question
  • What do you do when a potential customer refuses an offer you make or simply says "no."   Answer Question

Other Interview Reviews for Staples

  1.  

    Account Manager Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Staples (New York, NY).

    Interview

    consisted of a 5 part process. First phone screening by HR. Next is the face to face interview with manage. Once you pass the interview process you are brought in for a "day in the life" which consists of half day dialing and half day in the field going no appointments. Final stage is a phone interview with Regional Director.

    Interview Questions

  2.  

    Account Manager Interview

    Anonymous Employee in Cincinnati, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Staples (Cincinnati, OH).

    Interview

    2 phone interviews, one in person interview. Each lasted less than 30 minutes. Spoke with recruiter first, asked personality based questions mostly. Then spoke with regional manager who asked more motivation based questions. Final interview was with regional and area managers who just asked about work experience, what motivates you to do a good job and things of that nature.

    Interview Questions

  3. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate in Lansing, MI
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Staples (Lansing, MI) in July 2016.

    Interview

    I was contacted by a recruiter and the process took over a month. After the recruiter phone interview I was put in contact with an HR hiring manager. After that phone interview I was contacted by phone from an area hiring manager. We completed the interview on an online webinar type environment. However, we could not see each other and had to use our phones for sound? Maybe he was watching me I am not entirely sure. He seemed very disinterested right from the start and commented many times on my lack of print and marketing experience. I don't understand why my resume passed through a recruiter and HR and wasted my time. Again they contacted me not the other way around. A few weeks after the webinar I received an email with the classic "pursuing other applicants" rant.

    Interview Questions

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  5.  

    Account Manager Interview

    Anonymous Interview Candidate in Lombard, IL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Staples (Lombard, IL) in May 2016.

    Interview

    I first applied on indeed.com. I was then contacted with an email saying that they would like to have a phone interview with me. They explained the salary right away. Phone interview followed by an in person interview two weeks later. The phone interview was with a national recruiter and the in-person interview was in Lombard.

    Interview Questions

    • What is one of your weaknesses in sales?   1 Answer
  6. Helpful (2)  

    Account Manager Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Staples (Chicago, IL) in April 2016.

    Interview

    Phone interview with regional recruiter to discuss background and experience. Next round was phone interview with hiring manager to further discuss my background and prior experience. Final interview was in person with panel of hiring manager and district manager

    Interview Questions

    Negotiation

    Discuss salary with recruiter

  7. Helpful (5)  

    Account Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at Staples.

    Interview

    The process was extremely lengthy, unnecessary at times. After over a month of multiple interviews, they decided to offer me a much lower paying position. They failed to mention that they were NOT really interviewing for an AM position and that this position was sort of an "apprenticeship" with NONE of what I was told the position offered.

    TIP:
    Be honest with those applying to your company, leave the bait & switch technique for sleazy sales men....or in this case, Staples hiring managers.

    Interview Questions

  8. Helpful (13)  

    Account Manager Interview

    Anonymous Employee
    Accepted Offer
    Easy Interview

    Application

    I applied through a recruiter. The process took 5 days. I interviewed at Staples.

    Interview

    I went through a phone interview first, which lasted 20 to 30 minutes. After the phone interview I was invited to stop by the corporate office and interview with human resources. Once Human Resorces was satisfied I was the scheduled to interview with management. My manager was the one who offered me my position. The process took 2 weeks.

    Negotiation

    There is very little negotiation when I was hired.Staples offered me a base and then explained that if I sold more I could reach my financial goal.

  9.  

    Account Manager Interview

    Anonymous Employee in Novato, CA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 3+ weeks. I interviewed at Staples (Novato, CA) in January 2015.

    Interview

    Initially I applied for a part-time position in the Copy Center of one of the stores. When I met with the GM, he asked me if I knew that I was over-qualified for the position and I said "yes" I was only looking for part-time work to supplement my online, freelance work.
    At this point he asked if I would be interested in the full-time position of Account Manager. I thought about it and agreed that I was interested.
    The process began with the GM's referral of me for the position, followed by five separate phone interviews and two separate face-to-face interviews; all of which made for an extended and nerve-wracking experience.

    Interview Questions

    • What single quality do you believe you possess qualifies you for this position?   1 Answer
  10. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Staples (Dallas, TX).

    Interview

    I applied online and was contacted a few days later by corporate recruiter. The interview went fine and she was very professional. I was contacted about one week later by the hiring manager setting up a phone interview. I was prepared and ready. I had the experience, acumen and drive I knew they were looking for and I felt confident this would go well. Guess what? it went terrible! From the start I got the impression the hiring manager was "checking" the box with his questions. I tried several times to get him to laugh or offer his vision for this position and the only answers I got were "cool" and "o.k". I also got the feeling I knew more about how to do this job than him. I believe he had made up his mind way before our call and it turned out to be 20 minutes of my life I will never get back. He told me at the end of our call that he was in no rush to fill this opening and he was taking his time to make sure the candidate fits with the current team. Those words was the nail in my coffin LOL! I sent the standard thank you email to him and after about a week with nothing not even a "buzz off" I reached out to the recruiter (who reached out to him I'm sure) for feedback and was sent the standard "your skills don't match what we want...blah blah blah".

    Interview Questions

    • Was not asked one difficult question. Was not asked to discuss sales strategy or how to go about reaching decision makers or how to turn customers into power sponsors. I got scripted questions with no feedback from the hiring manager. His mind was made up prior to the interview.   1 Answer
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