Staples Resident Easy Tech Interview Questions | Glassdoor

Staples Resident Easy Tech Interview Questions

21 Interview Reviews

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Resident Easy Tech Interview

Anonymous Employee
Accepted Offer
Positive Experience
Easy Interview

Interview

Interview was full of fit questions. How have you handled conflict in the past? What would you do in this ethically gray situation? Also tested sales skills. Asked how you would sell and anticipate the needs of different kinds of customers You also have to make sure that you pass the certification to become a tech.

Interview Questions

  • Tell me about a challenging situation at work you've overcome   Answer Question

Other Interview Reviews for Staples

  1.  

    Resident Easy Tech Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. I interviewed at Staples.

    Interview

    applied online and i was contacted less than a week later, walked in and was taken into the back for an interview. I applied for copy center and was unaware there was a tech position availabe. I was A+ certified and they needed someone so i was hired that day.

    Interview Questions

    • How would you recommend a computer to someone?   1 Answer

  2.  

    Resident Easy Tech Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Show a willingness to meet sales goals, enthusiasm for sales, and knowledge of the products and services they sell. Interviews here are pretty straight forward. Come up with a scenario if someone came in with a pc problem, or if you were helping a customer with a new/replacement pc purchase. Ideally, they want to hear that you will suggest attachments and state the benefits for each one,

    Interview Questions

    • be able to come up with a sales objection. What if the customer says that they do not want the tech support or warranty? How would you overcome this?   Answer Question

  3.  

    Resident Easy Tech Interview

    Anonymous Interview Candidate in Totowa, NJ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Staples (Totowa, NJ) in May 2013.

    Interview

    The online application process was a chore to say the least. I was requested by management to take it three different times with the cited problem being that I was being "too honest" (such as saying I would do tasks like cleaning bathrooms "as required of me" instead of "I like cleaning bathrooms and would enjoy being asked to do it") Essentially, I was told to lie through my teeth and yes the online application to death, telling it exactly what it wanted to hear instead of the truth because they cannot interview a candidate, no matter how qualified they are, if they do not meet or exceed a certain arbitrary hidden score.

    Upon telling the application what it wanted to hear (such being enthralled to clean restrooms and climb tall ladders despite my paralyzing fear of heights) as instructed by the manager, I was called in for an interview the next day. Two managers conducted the interview, one was friendly and personable while the other was assertive and intimidating, together taking on the role of "Good Cop / Bad Cop". The office made the interrogation scene feel even more intense due to how crammed it was, leaving me feeling claustrophobic and wishing the interview could've taken place in the more open and relaxed work area of the store or the home office furniture section.

    After the interview, which went over better than I thought based on their reactions and smiles to my answers, I was told to call in exactly one week from that day and I'd have my answer. One manager, the "good cop", said point-blank she was sold and definitely wanted to hire me.

    I called the following week as instructed only to be told they haven't came to a mutual decision yet and to call back the next week. This game of unprofessional phone tag went on for over a month before being finally told that a "Conflict of Interest" prevented them from hiring me due to having worked as a freelance repair technician. To ease their concerns, I offered to sign a non-compete agreement if offered the job and was told to call back in another week. As you can guess, this call back next week cycle dragged out for ANOTHER MONTH until finally I was told by an employee after getting my name that he was told to tell me if I called that position had been filled and then he refused to let me speak to the manager.

    Outraged, I decided to see the managers in person to get a straight answer out of them while telling them that their associate refused to let me talk to them, stating they were told to say the position's been filled. The managers deny the claim saying they made no such statement and that it's not filled yet but that there's a hiring freeze in effect and to call back in a month.

    Are you kidding me?! If there's a hiring freeze then why are you conducting interviews in the first place?! This is the most unprofessional joke of a place I ever had the misfortune of applying to while getting a never ending run-around that spells, "Don't call us, we'll call you."

    Never again will I waste my time on this company, or at least this location.

    Interview Questions

    • "What makes you so special that I should hire you instead of anyone else? Tell me what only you can offer to Staples?"   1 Answer
    • Technicians here are also expected to sell goods and preventive services. How many times should the customer have to say no before you accept it and walk away?   1 Answer
    • Can you drive?   1 Answer
    • What's the most important thing you felt you've learned from a past job, not counting any self-employment experiences?   1 Answer

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  5.  

    Resident Easy Tech Interview

    Anonymous Employee in Princeton, NJ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at Staples (Princeton, NJ) in March 2013.

    Interview

    Must apply online, no application process available in-store. If they are interested, they will call to setup and interview. I only had one interview, but that could vary depending on the store and which position you applied for. Interview was one on one with the assistant and sales managers. Pretty straightforward questions, why Staples, strengths/weaknesses etc... If you want to be an on-site technician (go out to homes/businesses) you need to pass a skills certification first.

    Interview Questions

    • Nothing really caught me off-guard. Just be ready for typical interview questions.   Answer Question

    Negotiation

    No negotiation. The offers are computed by corporate based on education and past experience.


  6.  

    Resident Easy Tech Interview

    Anonymous Employee in Princeton, NJ
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Staples (Princeton, NJ) in March 2013.

    Interview

    Basic interview questions. Spoke with both the Assistant Manager and Sales Manager. General Manager was out of town, but I assume I would have spoken with him as well if he wasn't.

    There is a short skills assessment if you plan on working on computers (they can't have people who don't know what they're doing working on customer's PCs).

    Interview Questions

    • Why do you want to work here? Why Staples?   1 Answer

  7.  

    Resident Easy Tech Interview

    Anonymous Interview Candidate in Charlotte, NC
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Staples (Charlotte, NC) in February 2013.

    Interview

    Asked about basic knowledge of computes. Reminded me that there would be some salesmanship required, not just fixing computers. He spoke more about this aspect of the job, than he questioned me on my background. Made me feel like the job would be selling computers instead of using my skill set to fix them.

    Interview Questions

    • If you were a computer what part would be?   1 Answer

    Reasons for Declining

    I received a better offer.


  8.  

    Resident Easy Tech Interview

    Anonymous Employee in Chevy Chase, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Staples (Chevy Chase, MD) in August 2012.

    Interview

    I was asked about my experience and at the time I had none. I told the interviewer that I had an A+ certification and I was hired on the spot.

    Interview Questions

    Negotiation

    There was no negotiation.


  9.  

    Resident Easy Tech Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Staples in May 2012.

    Interview

    I went to store. Applied online. Then they called me for an interview. The hardest part is the test. It is a test with lots of questions about computer knowledge relating to viruses and multiple standards for even off the shelf products. The easiest way to get a position is applying for Mobile Tech - mainly a selling position to get you in the door.

    Interview Questions

    • How much experience in Sales do you have? - Mostly all the questions were easy and straightforward.   Answer Question

  10.  

    Resident Easy Tech Interview

    Anonymous Employee in Bradenton, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Staples (Bradenton, FL) in February 2012.

    Interview

    few questions, very nice managers. no to hard to answer the questions. Any one can get a Job there. The manager does not know to much about technical question. He only ask for the basics. But I take a test on computer about my knowledge as Pc repair.

    Interview Questions

    • do you feel confortable recommend upgrade to the customers   Answer Question

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