Staples SALES MANAGER Interview Questions | Glassdoor

Staples SALES MANAGER Interview Questions

Updated Feb 18, 2017
20 Interview Reviews

Interview Experience

Interview Experience
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11%
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Getting an Interview

Getting an Interview
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16%
11%
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5

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Sales Manager Interview

Anonymous Employee in New Philadelphia, OH
Accepted Offer
Negative Experience
Average Interview

Application

I applied in-person. The process took 2 days. I interviewed at Staples (New Philadelphia, OH).

Interview

A lot of questions about my sales background and customer service background. I first interviewed with the GM and in a second interview with the GM and the District manager. After the second interview I took a skills test.

Interview Questions

  • How would you handle an upset customer?   1 Answer

Other Interview Reviews for Staples

  1. Helpful (3)  

    Sales Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Staples.

    Interview

    Applied online, exchanged emails with a recruiter. We set up a telephone interview for the following day at a specific time. I waited for the phone call but never received it. I emailed her and never got a reply. I gave it a few days, called and emailed again, no replies. I called their office and spoke to a receptionist who told me yes she was in the building but was currently on the phone. I left a voicemail and still have not received a reply.
     Basically this has been one of the most unprofessional situations I have ever been involved with. If you're not interested in me why did you contract me to arrange the interview in the first place? I have yet to receive a decline letter or any correspondence at all for that matter.
     In my current position I use (used) Staples for my office supplies, that's how I became familiar with them. They have now lost a long time customer and a possible future employee, because one unprofessional employee can't return a simple phone call or email.

    Interview Questions

    • Can we set up a phone interview?   1 Answer
  2. Helpful (12)  

    Sales Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Staples.

    Interview

    Friendly and comfortable interviews. They asked relevant and straightforward questions and answered my questions in a clear manner. Held 2 telephone interviews with HR and 2 face to face interviews. They were punctual and adhered to interview appointment. HR contacted me within 3 days of initial application. Entire process lasted 2 weeks.

    Interview Questions

    • How would i handle an upset customer who feels he/she has not received good service.   Answer Question
  3. Helpful (1)  

    Sales Manager Interview

    Anonymous Interview Candidate in Newington, CT
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Staples (Newington, CT) in January 2015.

    Interview

    The manager was prompt to the point. Asked all the right questions.she answered all of my questions and explained the position thoroughly. Although I was not as qualified for the position I still thanked her for the opportunity and I am currently still seeking new employment

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Sales Manager Interview

    Anonymous Employee in Ithaca, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 days. I interviewed at Staples (Ithaca, NY).

    Interview

    General questions on Customer Service, Sales and P&L Management, General review of Operations procedures and Product Procurement. Examples of Customer service and sales performances and greatest accomplishments. Local connections and events that I was a part of.

    Negotiation

    No negotiating allowed

  6.  

    Sales Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. I interviewed at Staples in January 2014.

    Interview

    Sat in front of a panel of 5 upper management and asked the same question multiple times, but in different wording and was expected to give a different response each time.

    Interview Questions

  7.  

    Sales Manager Interview

    Anonymous Employee in Indianapolis, IN
    Accepted Offer

    Interview

    Hiring and interview was easy, as I was known by hiring manager. We had traned for the promotion to sales manager for about a year before the promotion.

    Interview was straight forward, we spoke about long and short term goals for the store, then moved onto situation questions regarding employees.

    Interview Questions

    • You have a customer who is upset with an associate (employee), how do you handle the situation?   1 Answer

    Negotiation

    There was no negotiation, I was offered a salary and bonus structure. I could accept or decline.

  8.  

    Sales Manager Interview

    Anonymous Interview Candidate in Dayton, OH
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at Staples (Dayton, OH) in May 2013.

    Interview

    Management was excellent to follow up. I felt in the loop. HR is slow to respond though.

    Interview Questions

    • If you do not get this position, what are your plans next?   1 Answer

    Reasons for Declining

    Persona;

  9. Helpful (2)  

    Sales Manager Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ months. I interviewed at Staples (Houston, TX) in April 2012.

    Interview

    Interview process took months, called and talked to DM often. Had a total of 4 interviews.

    Negotiation

    Was able to get just under what I asked for, so really not bad.

  10. Helpful (1)  

    Sales Manager Interview

    Anonymous Employee in Cleveland, OH
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Staples (Cleveland, OH) in November 2011.

    Interview

    Pretty basic, just wanted to know if I had personal experience selling, and if I could train others to do so. Asked about ability to sell protection plans. Asked about technology experience and if I knew computers.

    Interview Questions

    • Give an example of selling a service plan to a customer.   Answer Question

    Negotiation

    Wasn't one.They threw out a number and I accepted.

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