StarHub Technical Support Analyst Interview Questions | Glassdoor

StarHub Technical Support Analyst Interview Questions

3 Interview Reviews

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Technical Support Analyst Interview

Anonymous Employee
Accepted Offer

Interview

Asked about IP technologies and stuff. Gave heads up on what to expect from customers as well as notice period prior to leaving the company. Checked up on basic questions such as personal details such as hobbies or outside work commitments

Interview Questions

Other Interview Reviews for StarHub

  1.  

    Technical Support Analyst Interview

    Anonymous Employee in Singapore (Singapore)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at StarHub (Singapore (Singapore)) in January 2012.

    Interview

    Was hired through agency, relatively simple process; a short questionnaire to ensure that you have minimum level of technical expertise. Following which was an interview with Starhub themselves, a group interview

    Interview Questions

    • Probably certain technical based questions such as the number of channels used for WiFi   Answer Question

  2.  

    Technical Support Analyst Interview

    Anonymous Employee in Singapore (Singapore)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took a week. I interviewed at StarHub (Singapore (Singapore)) in September 2009.

    Interview

    Interviewers are usually team leaders. Once in awhile, team managers will be doing the interviewer. Therefore it depends quite mostly the type of interviewer the interviewee is getting. A small written technical test will be given to check on the knowledge of the staff but usually it's not really important for certain team leaders, team manager will see this as priority though. Due to the nature of the job, interviewer tend to ask on customer service skills and maybe a little bit of the technical part.

    Negotiation

    One need to be calm and cool when working here. the type of customers one will be handling can be from friendly to horrendous. One need to know not to mix work with social life.


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