Starbucks Shift Supervisor Interview Questions | Glassdoor

Starbucks Shift Supervisor Interview Questions

Updated Jul 27, 2017
206 Interview Reviews

Experience

Experience
76%
17%
6%

Getting an Interview

Getting an Interview
41%
32%
18%
6
1
0

Difficulty

2.3
Average

Difficulty

Hard
Average
Easy

206 Candidate Interview ReviewsBack to all Interviews

Filter

Sort: PopularDateDifficulty

Filter

Sort: PopularDateDifficulty

Helpful (5)  

Shift Supervisor Interview

Anonymous Employee in Olathe, KS
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 1+ week. I interviewed at Starbucks (Olathe, KS) in September 2016.

Interview

You get a free beverage then you sit down and have a casual chat with the manager. They ask you a few questions about your personal schedule, due to the fact that they are prob looking for some specific times shift wise for you to work, If you are open to working weekends, or ungodly open shifts which are crazy early but honestly the best shifts.
Then they move onto some customer situations and how you would handle those situations. Then some sales questions,
Remember a interview is a chance for you to decide if you match personally with that leader. There are lots of different Starbucks in the area and lots of different leadership styles, make sure that this store fits YOUR needs and that your not adjusting to its needs.

Interview Questions

  • Customer sue is very upset her latte wasn't made correctly. What would you do?   1 Answer

Other Interview Reviews for Starbucks

  1.  

    Shift Supervisor Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. I interviewed at Starbucks (New York, NY) in August 2016.

    Interview

    Questions regarding incidents and customer service moments are reviewed. Specifically, moments when customer service could be improved, how, why was it not good to begin with. What skills set you apart for this job.

    Interview Questions

    • Describe a time where you failed to make a customer happy or ruined the customer experience?   Answer Question

  2.  

    Shift Supervisor Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Starbucks (Los Angeles, CA) in August 2016.

    Interview

    Candid interview. Very realaxing. SM asked a few question. Went for second interview three days later. Called back three days later. SM said shes waiting for my background check to clear.

    Interview Questions

    • What was the worst experience I had with customer service and how did I deal with it.   1 Answer

    Negotiation

    Did not negotiate. Working there was all I needed.

  3.  

    Shift Supervisor Interview

    Anonymous Employee in Sacramento, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 6+ weeks. I interviewed at Starbucks (Sacramento, CA) in August 2016.

    Interview

    I spoke with a manager at one store, she referred me to another store manager for a 2nd interview. That manager and I spoke and she hired me, but for a different store. The store I ended up working at I had never met the store manager. The entire process was very odd, and it took over a month to get on a schedule.

    Interview Questions


  4. Helpful (3)  

    Shift Supervisor Interview

    Anonymous Employee in Woodland Hills, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Starbucks (Woodland Hills, CA) in July 2016.

    Interview

    I applied on a friday and got a call monday to come in for an interview on tuesday. I sat down and was offered a free drink. She asked the basic questions like, "why do I want to work for starbucks", "What would you do if you weren't getting along with another partner", "How would you handle multiple tasks that need to be done", a lot of situational questions. She talked a lot about the company and the benefits. Make sure to mention teamwork, they are very big on that. She told me that she wanted to hire me right now and got my birth date to run a background check which takes a few days so now I am waiting to hear back about that.

    Interview Questions


  5. Helpful (2)  

    Shift Supervisor Interview

    Anonymous Employee in Roswell, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Starbucks (Roswell, GA).

    Interview

    Promotion is typically internal, and is based on daily performance. You can sit with your manager and talk about the possibility of moving into a supervisory role, and you can begin a development plan with your manager to work toward your goals.
    The interview process is very relaxed, since you most likely already know your manager and have been through the weeds with them. They know you and know what you are capable of in your current role, so talk about what you see yourself doing in the future to better store goals, how to assist is driving sales, motivate the team, maintaining inventory, etc.

    Interview Questions

    • Describe a time when you had an upset customer. How did you defuse the problem?   Answer Question

  6. Helpful (2)  

    Shift Supervisor Interview

    Anonymous Employee in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took a week. I interviewed at Starbucks (San Francisco, CA) in June 2016.

    Interview

    Fairly straight forward, asks standard interview questions. Read up on the company dress code and try to fit in to make yourself a more appealing candidate. While not a store manager, you will still be in a leadership position so ask questions about the relationship between baristas/shift supervisors/store management/district etc. If you want the job, ask questions a leader feels are important.

    Interview Questions


  7.  

    Shift Supervisor Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 days. I interviewed at Starbucks (Dallas, TX) in June 2016.

    Interview

    Great interview! I met with the store manager and he first asked me to describe myself and my work experience (which is standard), then asked about 6 - 7 good questions. We had a good discussion and I left feeling very comfortable.

    Interview Questions

    • How do handle a change in company policy?   1 Answer
  8.  

    Shift Supervisor Interview

    Anonymous Employee in Augusta, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Starbucks (Augusta, GA) in April 2016.

    Interview

    I applied online and got a call a week later for an interview with the gm. I originally applied as a batista, but at the interview, she told me she thinks I'm fit as a supervisor (though I have never worked at a Starbucks before or any sort of coffee shop) because of my previous experience in management at a local restuarant. The interview was more of telling me what I am expected to do, and some questions like why starbucks? How would I handle an unhappy customer? What was my regular clientele like at my previous job? Pretty simple questions and it's best to be yourself and honest. I was offered the job on the spot and I am now currently waiting for my background check to follow through.

    Interview Questions

    • Why starbucks?
      How do you handle unhappy customers?
      What was your regular clientele like at previous job?   1 Answer

    Negotiation

    None


  9. Helpful (8)  

    Shift Supervisor Interview

    Anonymous Interview Candidate in Waltham, MA
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 days. I interviewed at Starbucks (Waltham, MA).

    Interview

    Although I applied for the shift supervisor position once I arrived I was told right away that I would not be considered for that position and would only be considered for a barista position. The explanation was my retail management experience was irrelevant since starbucks is such a superior company in terms of quality and customer service. She said it in a way that came across as rather insulting. And had I known I was not interviewing for the position I applied for I would have declined the interview. She really didn't ask many questions about me or my experience since she made it clear she didn't care about my experience. I was told that 90% of the job included cleaning and she emphasized that it was very "gross" work like "constantly scrubbing toilets". I have had friends who have worked as baristas and that was not how they described their jobs. Other than that she asked if I was ok with constantly receiving criticism stating that pointing out what your shortcomings are is the only way to improve. While I understand the need for constructive criticism the way she described their process seemed to only focus on the negative and never recognize anyone's achievements. At the end of the interview she asked for my birth date including the year. When I pointed out that it wasn't legal to ask for information on a persons age before hiring them she claimed that the application I filled out online gave consent to do so and that if I didn't I wouldn't be considered for the job. I was still waiting to hear back from another company at that point so I gave her my birth-date thinking if I absolutely had to I would work there. Luckily for me I got an offer for a store manager position at another company so when I got a call back with an offer for the barista position I not so politely turned it down and made sure to let her know that I was going to be a manager elsewhere.

    Interview Questions


See What Starbucks Employees Are Saying

11 people found this helpful

StarStarStarStarStar   Current Store Manager in Salt Lake City, UT

Pros: “Great company, with great benefits. Really care about their partners and customers. Do everything they can to give employees opportunities to move on with the company.”“Great company, with great benefits. Really care about their partners and customers. Do everything they can to give employees opportunities to move on with the company.” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.