Starbucks Starbucks Store Manager Interview Questions | Glassdoor

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Starbucks Starbucks Store Manager Interview Questions

Interviews at Starbucks

61 Interview Reviews

Experience

Experience
71%
12%
17%

Getting an Interview

Getting an Interview
59%
12%
11%
9
9

Difficulty

2.9
Average

Difficulty

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Starbucks Store Manager Interview

Anonymous Interview Candidate in Fairfield, CT
No Offer
Negative Experience
Average Interview

Application

I applied online. I interviewed at Starbucks (Fairfield, CT).

Interview

5 interviews, originally started with in-person interviews with a Manager and DM who thought my skill set was translatable to Store Manager Training. DID NOT have prior retail/food experience, but lots of sales, marketing, PR, communications, sales training etc. Over the course of 2 months and 4 phone interviews was told they were going with candidates with prior retail/food experience, clearly did not have this upfront. Don't bother unless you have prior cookie cutter experience. Phone interviewers seem very limited in understanding and scripted.

Interview Questions

  • How many people have you trained in sales, how many people are you accustomed to presenting to?   Answer Question
  • The people interviewing are "Talent Acquistion Managers" - believe this is the new trend in many companies. My take is that they have programmed ways of scoring, that they don't really LISTEN to what you are saying, particularly if your experience if from another field. Don't seem to understand that other "sells" are far more complex.   Answer Question

Other Interview Reviews for Starbucks

  1.  

    Starbucks Store Manager Interview

    Anonymous Employee in Mashpee, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5+ months. I interviewed at Starbucks (Mashpee, MA) in April 2012.

    Interview

    I was hired actually by the district manager at the time. the store was gong throw a SM switch so the district manager was doing the interviews: Since i had prier experience working in a grocery store operated Starbucks through a license agreement I could already answer specific question; if in this situation with a customer, what would you do? how do you go about making this drink? why Starbucks? and basically know all the questions you answered during the online questionnaire when applying for Starbucks over their website

    Interview Questions

    • Not too many, like I said I've had 4 years of experience from inside a grocery store Starbucks, which is run by the grocery store, not Starbucks, so I never had the real Starbucks experience.   1 Answer

    Negotiation

    I received a call from the current manager at the time asking me to start at a $10 dollar an hr rate plus tips, plus a full review every 6 months... hell yeah I'll take it


  2.  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2+ months. I interviewed at Starbucks (Pittsburgh, PA) in June 2010.

    Interview

    I was interviewed four times -- once at an open call; once over the phone; once with a store manager; once with a regional manager. I have never not gotten a job I applied for, but I did not get this one ... so take my review with a grain of salt. I believe that the regional manager felt threatened by me because of my education level, although I consider myself very down-to-earth. However, she was younger than I am and I think more inexperienced.

    Interview Questions

  3.  

    Starbucks Store Manager Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Pretty straight forward, interviewed by multiple managers.

    Interview Questions

    • It was pretty typical interview, no surprises or difficult questions.   Answer Question

    Negotiation

    There was nothing to negotiate.


  4.  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Starbucks (Los Angeles, CA) in July 2010.

    Interview

    Two Phone interviews and a small group interview.

    Interview Questions

    • Ask from a list of experience with actual situations. Such as how to handle a difficult employee / customer / et   Answer Question

  5. Helpful (2)  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate in Milwaukee, WI
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Starbucks (Milwaukee, WI) in January 2011.

    Interview

    I applied online and did the P&L test and basic math and personality tests. Which was amazing compaired to other online applications they walk you through and tell you about the company.ITS GREAT!!! then 2 days later i recieved a email and a week later a phone interview with the recruiter. We set up a time then for a 2 pannel DM meeting a week later it was read from a script but it was your basic STARS interview questions and they were so nice and funny. they helped me realize I realy want this job. Fom there it was the waiting game for the last 2 weeks now i have a one on one with a store manager today to see more about the company and to ask any questions. WISH ME LUCK!!
    Questions like: How do you handle a group of employees to do what you ask?
    How do you train your staff?Give a time when you were proud of that you helped sales or a team member to exceed?How do you handle a angry customer?Give a time when you had to choose sales or a customer?
    they are your typical behaviorl questions.

    Interview Questions

    • Give me a time when you helped a team member exceed?   1 Answer
    • Give me a time when you had to assist a angry customer?   1 Answer

  6. Helpful (3)  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Starbucks (Houston, TX) in February 2010.

    Interview

    Applied online, then interviewed at the job fair the next day. Did a preliminary interview and then was asked to stay and do a formal interview with another DM, was told someone would contact me in 3 to 4 days but didn't hear anything for 2 weeks. Went for second or should I say third interview and was told I would hear something by Friday which was 3 days later, never got any call or email and still waiting. Not sure I would work for this company, very unprofessional. Every time they said they would contact within a certain time it never even came close, even when it came down to calling me to set up the second interview. A total of 4 situations with timelines promised and not one was close to the promised time. I understand DM's are busy, but when you take that much time and spend money driving to the location across a large city you would think an email or phone call to say something be it yes or no would be a bit more professional. Hours of research, drive time, rearranging schedules with others so that I can make the interview time,money on files and other interview readiness and putting other offers on hold just waiting to hear something, anything. A professional response would not be to much to expect.

    Interview Questions

    • What is the most important decision you make everyday as a store manager   2 Answers

  7.  

    Starbucks Store Manager Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 weeks. I interviewed at Starbucks (Houston, TX) in October 2009.

    Interview

    Applied online, completed an online personality assessment called the "Virtual Job Tryout". Was contacted the following day by the regional HR office, was asked a few "on the spot" type questions and scheduled a phone interview for the following day. The recruiter was extremely friendly and professional. The interview lasted aprox 30 minutes and I was informed that the district manager would be in contact with me directly. A week later I received a phone call and scheduled a 1:1 interview. All questions are behavior based, some repeats. Overall fairly easy with some preparation.

    Interview Questions

    • Tell me about a time when you were responsible for training an employee that you are particularly proud of. What was the outcome?   Answer Question
  8.  

    Starbucks Store Manager Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied in-person. The process took 12+ months. I interviewed at Starbucks.

    Interview

    I only had one interview and it went pretty quick. The reason being is I developed within the company and moved up the ranks. Here's what it came down to: I knew the lingo, I knew the store that I worked at like the back of my hand, and I had awesome leadership to guide me in that direction

    Interview Questions

    • Most interesting question was: If you were asked to deploy, would you? (Seeing as I'm in the military reserves)   1 Answer

    Negotiation

    No negotiation. It was completely up to coporate


  9.  

    Starbucks Store Manager Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Starbucks (Chicago, IL).

    Interview

    Started with a phone interview that lasted 20 minutes. My first interview for Store manager was in front of two District Managers. That lasted over an hour. I received an email salary offer a few days later followed up by a phone call confirming the offer.

    Interview Questions

    • If you were trying to change the behavior of your store so that every partner would now consistently sell the very profitable blueberry scones, how would you do it?   Answer Question

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