Starwood Hotels & Resorts Guest Service Agent Interview Questions | Glassdoor

Starwood Hotels & Resorts Guest Service Agent Interview Questions

10 Interview Reviews

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  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Starwood Hotels & Resorts.

    Interview

    They will call you and screen you, if it goes well expect a call for a behavioral interview with at least two managers. They are very situational questions so be prepared with examples of good stories.

    Interview Questions


  2.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Starwood Hotels & Resorts.

    Interview

    They use the STAR interview process. Be prepared to explain real problems and solutions and what you did to overcome etc. Express your customer service skills to the max. They first do a phone interview with the assistant manager if you pass that you then move on to in person interview with the assistant manager then after that you have an interview with the general manager then after that with HR and the higher ups. 4 interviews total

    Interview Questions

    • Tell me about a time you Did something nice for someone   1 Answer

    Negotiation

    No negotiation

  3. Helpful (3)  

    Guest Service Agent Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 2 weeks. I interviewed at Starwood Hotels & Resorts (Chicago, IL).

    Interview

    The typical tell me about yourself ? Why do you want to work? Why should we hire you? And where do you see yourself in 5 years? They call back within 1-2 weeks.

    Interview Questions

    Negotiation

    They tell you what they will pay. Take it or leave it.


  4. Helpful (1)  

    Guest Service Agent Interview

    Anonymous Interview Candidate in Honolulu, HI
    No Offer
    Average Interview

    Application

    I applied in-person. I interviewed at Starwood Hotels & Resorts (Honolulu, HI) in July 2012.

    Interview

    I went to their job fair. Upon arrival, I filled out an application, submitted it and waited to be called. It took a while to be called considering that there were a lot of applicants. Got screened by an HR first. HR asked basic interview questions that she reads from a sheet of paper, which she also writes to fill in my answer. After that, I was asked to go back the waiting area to wait to be called by a manager.
    Did the next interview with the Front Desk Manager. Same with the HR, her questions come from a sheet of paper and she also writes down my answers on it. Questions were mostly about dealing with customer service. I was told after that if I got selected, the manager would call me. The whole process took me around 3 hours.
    I got the rejection letter a month later.

    Interview Questions

    • Questions are mostly about past experiences in handling a customer, citing examples on how you handled a situation.   Answer Question

  5. Helpful (1)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Starwood Hotels & Resorts in April 2012.

    Interview

    One on one interview with HR director, front office manager, then two on one interview with HR director and director of rooms, and finally a one on one interview with GM of the hotel.

    Interview Questions

    Negotiation

    Very easy and fast


  6. Helpful (6)  

    Guest Service Agent Interview

    Anonymous Interview Candidate in Cerritos, CA
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Starwood Hotels & Resorts (Cerritos, CA) in December 2011.

    Interview

    They asked me a lot of questions related to the customer service area. I had the interview with human resource staff, front office manager, and front desk supervisor.

    Interview Questions

    • How does your previous experience relate to this position?   Answer Question
    • If the guests do not happy when staying at our hotel and when they check out they complain about the room, the service and asking for not being charged, what should you do?   Answer Question

  7. Helpful (1)  

    Guest Services Agent Interview

    Anonymous Employee in San Diego, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Starwood Hotels & Resorts (San Diego, CA) in August 2010.

    Interview

    For the front office positions, I was interviewed by the Director and the Manager who went through a series of behavioral questions. The interview was quick, efficient and my interviewers even shared many of their work experiences with me. It took them a little longer to get back to me regarding the position than they had stated, but not too much longer.

    Interview Questions

    • Give us a situation in which you have dealt with a change of management and how you approached it.   Answer Question
  8. Helpful (2)  

    Guest Service Agent Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Starwood Hotels & Resorts (Atlanta, GA) in January 2010.

    Interview

    I applied because a friend told me about the open position. I was called by the HR manage within a couple of days to set up an interview. I interviewed with the HR Manager and then she called later that night to schedule an interview for me with the Director of Operations. That same day I also met with the General Manager of the hotel which I guess sealed the deal. I was called back to come in and offered a position. I completed my paperwork and was given a paper to take a urinal drug test within 24 hrs. I was fitted for my uniform and began the next Monday.

    Interview Questions

    Negotiation

    No, their were no negotiations. Maybe because the position I applied for was entry level. Other positions that require degrees may offer negotiations.


  9. Helpful (1)  

    Accepted Offer

    Interview

    Called into HR, did a prescreening interview and then was sent on to the Director of Front Office to conduct a behavioral interview on how my past performance will affect my future performance with the company.

    Interview Questions

    • Tell me about a time when you went above and beyond for the guest? Tell me about a time when you failed?   Answer Question

    Negotiation

    Non negotiable as I did not have previous experience


  10. Helpful (1)  

    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Starwood Hotels & Resorts in June 2010.

    Interview

    signed contract after interview

    Interview Questions

    • can you work under big presure   1 Answer

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