State Farm Customer Service Representative Interview Questions | Glassdoor

State Farm Customer Service Representative Interview Questions

Updated Oct 16, 2017
92 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate
Declined Offer

Interview

Went online, completed survey, got phone interview, declined in person interview.

Interview Questions

Reasons for Declining

Too little pay.

Other Interview Reviews for State Farm

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    Panel of four. In person.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience

    Application

    I applied through a recruiter. I interviewed at State Farm.

    Interview

    I first saw the open position online and applied. I was then notified to take a few preliminary test. Two months later I received an Invite to interview by email with instructions to call a recruiter. I called the recruiter and she set me up for a phone interview for a month from the date of the call.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer

    Interview

    The usual interview questions

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Negative Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at State Farm (Dallas, TX) in January 2015.

    Interview

    It was a fairly easy interview, they just asked about your experience with customers. And the interviewer also went over a typical day in the life of a CSR

    Interview Questions

    • Describe a time when you had to help a difficult customer ?   Answer Question

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Navarre, FL
    No Offer
    Negative Experience

    Application

    I applied through other source. I interviewed at State Farm (Navarre, FL) in July 2016.

    Interview

    Never interviewed by any agency. I have applied for State Farm positions from Central Florida to Northwest Florida. I even had a recruiter call me about a State Farm agency in Orlando who provided salary information and more.

    Interview Questions

    • You must complete the CTS assessment before we will speak with you.   1 Answer
    • I called a couple of the agencies to see if I could get some answers about why I see so many ads, but never get an interview. One agency told me the ad was a constant run ad and their agency didn't have any openings. Another agent owner told me he was only planning to open an office in that location. This particular person also told me that I was impatient. The recruiter told me that the agency didn't want to interview me because I've had too many jobs.   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at State Farm in October 2009.

    Interview

    I applied to an online job site ad. I got a response e-mail and was invited in for an interview. It was very casual. Only the office manager was there, i did not meet the agent until 1 week after being hired. It was very easy. We basically reviewed my resume and I believe they checked my references. There was a background check, credit check and I was hired.

    Interview Questions

    • How will you be an asset to our company?   1 Answer

    Negotiation

    Negotiate your salary if you have a good hand to play.


  7.  

    Customer Service Representative Interview

    Anonymous Employee in North Salem, NH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at State Farm (North Salem, NH) in January 2012.

    Interview

    Interview process was very smooth and loved it.

    Interview Questions

    Negotiation

    N/A

  8.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at State Farm in August 2010.

    Interview

    Agent needed help and I was recommended by a mutual friend.

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at State Farm.

    Interview

    I applied online and did a phone interview. Asked questions about how would handle a difficult customer, past experiences.

    Interview Questions

    Negotiation

    Be prepared to start on selected start date.


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