Stream Global Services Customer Service and Technical Support Representative Interview Questions | Glassdoor

Stream Global Services Customer Service and Technical Support Representative Interview Questions

5 Interview Reviews

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Customer Service and Technical Support Representative Interview

Anonymous Employee
Accepted Offer

Application

I applied through other source. The process took 1 day. I interviewed at Stream Global Services.

Interview

If you need a job, go here. I tried not to get the job and still got the job. I was unemployed at the time. Unemployment office says I must show up or possibly lose my benefits. If offered the job and turned it down, I would have lost my benefits.

Negotiation

none.

Other Interview Reviews for Stream Global Services

  1.  

    Customer Service and Technical Support Representative Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Stream Global Services (Dublin, Co. Dublin (Ireland)) in February 2015.

    Interview

    The interview process was quite basic. First I had a phone screening and after that I was invited to an interview on site.
    On site interview was just ordinary questions and after that I had a test of the language I would support, English test and IT test.

    Interview Questions

    • Why do you wanna work here
      Tell me a time you went above and beyond to help a customer   Answer Question

  2.  

    Customer Service and Technical Support Representative Interview

    Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Stream Global Services (Dublin, Co. Dublin (Ireland)).

    Interview

    one month long process, just a quick phone interview after they screened my CV and then a on-site interview with recruiter and team managers, after a group activity. Technical test involving computer knowledge, language, typing speed, basic mathematics. Feedback provided within 2 weeks. I heard some candidates were able to do the spelling test online/via phone and some other were able to do the testing in other sites than the one where the position was open.

    Interview Questions

    • Basic questions, mostly about how to provide a memorable customer experience, how to deal with difficult customers, negotiation skills and the typical "why should we hire you?".   Answer Question

    Negotiation

    no negotiation

  3.  

    Customer Service and Technical Support Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Stream Global Services in February 2011.

    Interview

    I took an automated phone interview, a little online typing test and then was called in within a day to have a face to face interview. I was interviewed by a manager who was more awkward as the interviewer than I was as the interviewee.

    Interview Questions

    • What is one instance when were forced to deal with a difficult customer? How did you resolve the call?   1 Answer

    Negotiation

    I actually applied twice. I turned the job down the first time because the pay was super low but 8 months later I reapplied out of desperation and was hired within 2 days.


  4.  

    Customer Service and Technical Support Representative Interview

    Anonymous Interview Candidate in Clark (Philippines)
    No Offer
    Positive Experience
    Average Interview

    Application

    I interviewed at Stream Global Services (Clark (Philippines)) in April 2008.

    Interview

    Practice Basic Conversational English. Pitching for Sales, Call Simulation, and basic hardware and software support. Study common computer terms such as what is the meaning of HTTP, DVD, what is BIOS, etc..

    Interview Questions


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