Sutherland Customer Service Representative Interview Questions | Glassdoor

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Sutherland Customer Service Representative Interview Questions

Updated Nov 25, 2017
51 Interview Reviews

Experience

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Helpful (4)  

Customer Service Representative Interview

Anonymous Interview Candidate in Holts Summit, MO
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 3 days. I interviewed at Sutherland (Holts Summit, MO) in November 2017.

Interview

Once I submitted my resume, and it was accepted, I got a call from them. They asked a few questions and sent me a link to a bunch of personality questions. That took a while, but pretty simple. Then, they sent a link to a PC test. I passed that. The final part of the interview was a typing test and a phone section. You can call from your computer, or they can call you, it is all recorded questions and you leave your response after the beep. You can stop and continue as many times as you want and redo your answers.

Interview Questions

  • Why are you interested in working for us and why would you be an excellent choice?   Answer Question

Other Interview Reviews for Sutherland

  1. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Sutherland.

    Interview

    There wasn't really a real interview process for me. They really wanted to make sure that I actually wanted the job. They were new and were really trying to ensure that people would stay and were willing to not just stay for training but for the real job.

    Interview Questions


  2. Helpful (6)  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Sutherland (Las Vegas, NV) in January 2017.

    Interview

    First, you have to take the assessment at home. It's long but not tat bad. Then you'll show up and take a typing test and another test depending on which job you apply for. Then there is a group interview where you'll roleplay in the group and one on one.

    Interview Questions

  3. Helpful (29)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland in October 2016.

    Interview

    Very relaxed interview with questions about myself and experience. Interviewer was very friendly and kind. Walked through any concerns I had about scheduling. Offered employment at the end of the conversation.

    Interview Questions

    • Describe a time when you had to handle an upset customer.   1 Answer

  4. Helpful (11)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Sutherland.

    Interview

    Lengthy and incredibly impersonal recruiting process. There is a two hour application process with a lot of awkward sounding computerized speech delivering questions. As someone that knows a good deal about hiring, I can only hope that this automated process is not the norm throughout their entire organization. It was probably the most bland, unexciting interview I've ever gone through.

    Interview Questions

    • They asked at least 50, it was a fairly long process involving a job simulation test and voice recorded questions.   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland (New York, NY) in July 2016.

    Interview

    It was long and nerve racking. I was in class when they called. The person who I interviewed with was nice and courteous. It is after being hired that I saw the company for what it was.

    Interview Questions


  6. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland (New York, NY) in June 2016.

    Interview

    Was contacted by HR over the phone for a 30 minutes phone interview. Application process is all online thru email. Make sure to submit all documents correctly to avoid any delay in your hiring. Training is 4 weeks long.

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sutherland (Las Vegas, NV) in May 2016.

    Interview

    Friendly and they promise you so many things you will never be offered , the recruiter is the best liar ever . There is no moving up in 6 months , the bonus is almost impossible to achieve .

    Interview Questions

  8. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Sutherland (Las Vegas, NV) in April 2016.

    Interview

    Interview and hiring process very efficient and smooth. They even did onsite drug testing, go figure. Every one was very nice and courtesy. The process was painless. The assessment testing took a bit of time, but after that no worries. The recruiter kept me well informed. They even sent a reminder email, so that I wouldn't miss or forget to take the assessment.

    Interview Questions

    Negotiation

    There was none.


  9. Helpful (5)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Houston, TX
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland (Houston, TX) in March 2016.

    Interview

    Simple. Applied online, got an almost instant email asking me to fill out some assessments, got a link asking me to do a virtual interview. After saying no to 9/hr I was declined for the job.

    Interview Questions

    • Will you be willing to take $8.50/hour for training and $9.00/hr after training.   1 Answer

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