Sutherland Interview Questions | Glassdoor

Sutherland Interview Questions

Updated Jun 21, 2017
480 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (1)  

    CSR2 Interview

    Anonymous Employee in Syracuse, NY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 5 days. I interviewed at Sutherland (Syracuse, NY) in January 2017.

    Interview

    Drug screen by manager on the spot of being hired.. I did not feel comfortable with spitting on a swab in front of a stranger.. I would tell the next person to be prepared for the test not with a screening company.

    Interview Questions


  2. Helpful (27)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland in October 2016.

    Interview

    Very relaxed interview with questions about myself and experience. Interviewer was very friendly and kind. Walked through any concerns I had about scheduling. Offered employment at the end of the conversation.

    Interview Questions

    • Describe a time when you had to handle an upset customer.   1 Answer

  3.  

    Inbound Customer Service Representative Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sutherland (Houston, TX) in December 2016.

    Interview

    The interview process was easy it was a group interview with 6 of us. We were told the basics of the company then we played a group game. After the game we went to a separate room & did a one on one interview with a lady who told us the schedule they had available & how much they pay. We then had to do a mouth swab drug test. After the drug test we filled out papers & was told we would receive an email if we got the position. Interview process took about an hour and a half. The supervisor was nice & the position was for At&t they start at $12 but you can earn up to $14

    Interview Questions

    Negotiation

    No negotiations


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  5. Helpful (3)  

    Technical Support Representative Interview

    Anonymous Employee in Rochester, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Sutherland (Rochester, NY).

    Interview

    During the interiew they ask you your previous work history then watch you navigate throughout a computer to see if your good with creating new folders and backing up files to the folders.

    Interview Questions

    • How good are you with navigating throughout a computer?   1 Answer

  6. Helpful (10)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Sutherland.

    Interview

    Lengthy and incredibly impersonal recruiting process. There is a two hour application process with a lot of awkward sounding computerized speech delivering questions. As someone that knows a good deal about hiring, I can only hope that this automated process is not the norm throughout their entire organization. It was probably the most bland, unexciting interview I've ever gone through.

    Interview Questions

    • They asked at least 50, it was a fairly long process involving a job simulation test and voice recorded questions.   1 Answer

  7.  

    Claims Interview

    Anonymous Employee in Coral Springs, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 5 days. I interviewed at Sutherland (Coral Springs, FL).

    Interview

    The interview was real brief fast with out allowing you to really speak the wait was long although there was no one waiting. I spent 4 hours waiting.again the systems were not working and only two IT guys trying to fix computers as if it was the first day the building opened

    Interview Questions

    • What do you know about the company?
      What is your experience?
      What makes you right for the job?  
      Answer Question

  8.  

    Technical Support Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sutherland.

    Interview

    Filled out online application had my virtual interview have not heard back yet. Application is still under review. It has been a few weeks. I did email the company and they said they are in the process of reviewing the interviews.

    Interview Questions

    • How can you insure its a expetional experience for the customer being that it is not a face to face interaction.   1 Answer

  9.  

    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Sutherland in October 2016.

    Interview

    Applied online, received a call from the recruiter and did a phone screen. Set up a second interview, answered basis questions, went over training, hours and pay. Was offered the position while on the phone.

    Interview Questions

    Negotiation

    No negotiation, set in stone $8.50 for training, $9.00 after


  10.  

    Gaming Support - Work From Home Interview

    Anonymous Interview Candidate in Newark, NJ
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Sutherland (Newark, NJ) in October 2016.

    Interview

    Congratulations! You have completed the first step towards becoming a work-at-home Gaming Support consultant. The next step is to complete an online assessment.
        The Gaming Support Assessment typically takes just 30 - 45 minutes


  11.  

    Customer Service Specialist Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Sutherland (Las Vegas, NV) in October 2016.

    Interview

    Applied online, took typing test and drug test all in same day. 4 hour process and hired on the spot. I originally submitted my interest on indeed and was contacted by a recruiter. I went into the job fair the following day and applied on their computer and everything was done there onsite, including the drug test.

    Interview Questions


See What Sutherland Employees Are Saying

Star Star Star Star Star   Former Team Manager in Las Vegas, NV

Pros: “Quick advancement easy to get promoted”“Quick advancement easy to get promoted” – Full Review

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